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Director Service Operations Jobs in Ohio (NOW HIRING)

Ability Matters

Director of Business Operations

Dublin, OH · On-site

$65K - $75K/yr

Director of Business Operations Schedule: Full-Time Location: Columbus, OH Lead Strategy. Drive ... Maintain a firsthand understanding of the services provided to individuals and families. * Build ...

ViaQuest

Adult Day Services Operations Director

Akron, OH · On-site

$54K/yr

Operations Director A Great Opportunity /$54,000 per year / FT At ViaQuest Day amp; Employment Services we provide services and support to individuals with developmental disabilities within our Day ...

Elior North America

Food Service Director

Cleveland, OH · On-site

$55K/yr

Food Service Director Job Reference Number: 40996 Employment Type: Full-Time , Onsite Segment ... At least two years of experience coordinating food service operations. * Previous experience with ...

Cura-Hospitality

Food Service Director

Cleveland, OH · On-site

$55K - $65K/yr

Food Service Director Job Reference Number: 40996 Employment Type: Full-Time , Onsite Segment ... At least two years of experience coordinating food service operations. * Previous experience with ...

Struers LLC

Director of Technical Services

Westlake, OH · On-site

... service operations across the United States and Canada. This role is responsible for managing both in-house and field service teams while delivering best-in-class customer support and driving ...

Pearson

Lead, Service Management

Columbus, OH · On-site

$15 - $19.50/hr

... without direct authority. * Represent the function's service and security status to senior leadership. What You Will Bring * 8 or more years in IT service management or technology operations ...

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All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Ohio

Director Service Operations information

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.
What are the most commonly searched types of Service Operations jobs in Ohio? The most popular types of Service Operations jobs in Ohio are:
What are popular job titles related to Director Service Operations jobs in Ohio? For Director Service Operations jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Director Service Operations jobs in Ohio look for? The top searched job categories for Director Service Operations jobs in Ohio are:
What cities in Ohio are hiring for Director Service Operations jobs? Cities in Ohio with the most Director Service Operations job openings:
Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Director of Business Operations

Ability Matters

Dublin, OH

$65K - $75K/yr

Full-time

Posted 13 days ago

Job description

Director of Business Operations

Schedule: Full-Time

Location: Columbus, OH

Lead Strategy. Drive Growth. Shape the Future.

Ability Matters is seeking an experienced executive to lead organizational operations during an exciting period of strategic growth and innovation.

As the Director of Business Operations, you will serve as a key member of the Executive Leadership Team to support long-term organizational success. This role combines executive leadership, financial oversight, operational strategy, data analytics, and innovation to ensure our organization continues delivering exceptional services while preparing for future growth.

What You'll Do

Drive Organizational Strategy

Partner with executive leadership to implement strategic initiatives, evaluate expansion opportunities, and translate long-term vision into measurable operational outcomes.

Lead Operational Excellence

Develop key performance indicators, optimize organizational processes, lead process improvement initiatives, and promote accountability across departments.

Strengthen Financial Performance

Collaborate with the CEO and CFO to support budgeting, revenue optimization, management, productivity analysis, and long-term financial sustainability.

Champion Technology & Innovation

Lead organizational technology initiatives, AI implementation, automation strategies, operational reporting, and analytics that improve organizational performance.

Develop Organizational Leaders

Provide strategic oversight and accountability to administrative departments while fostering a culture of collaboration, innovation, and operational excellence.

Leadership Starts in the Field

We believe the strongest leaders stay connected to the people they serve.

The Director of Business Operations is expected to maintain an active presence in Ability Matters' service delivery by providing 8-10 hours of direct service, or approved field engagement, each week. 

This leadership philosophy allows you to:

  • Maintain a firsthand understanding of the services provided to individuals and families.

  • Build strong relationships with frontline teams, clinicians, and educators.

  • Identify operational improvements through real-world experience.

  • Ensure business decisions are informed by the realities of service delivery.

Qualifications

  • Master's degree in Business Administration, Healthcare Administration, Finance, Operations Management, Business Analytics, Public Administration, or a related field (MBA preferred)

  • Minimum 5-7 years of progressive leadership experience

  • Demonstrated success leading multiple departments and organizational initiatives

  • Strong financial management and operational analysis experience

  • Experience implementing enterprise technology and process improvement initiatives

  • Knowledge of healthcare, Medicaid, or human services operations preferred

  • Exceptional communication, leadership, and executive decision-making skills

Why Ability Matters

Ability Matters is one of Ohio's leading providers of services for individuals with autism and other neurological disabilities. We seek leaders who are passionate about improving lives while building a financially sustainable, innovative organization. This role is ideal for an executive who enjoys solving complex business challenges, leveraging technology, and creating operational systems that support exceptional services for the individuals and families we serve.

Our impact speaks for itself:

  • Supporting 100+ families through education, housing, day services, and intervention

  • A team of 330+ highly trained professionals

  • 191% organizational growth in the past 5 years

  • Better Business Bureau Torch Award for Ethics

  • Diversity in Business Award winner

  • Smart 50 Award for innovation and leadership

Apply Today

If you're an accomplished operations executive who enjoys solving complex business challenges, developing organizational leaders, and building systems that drive sustainable growth, we invite you to explore this opportunity with Ability Matters.

Employment Type: FULL_TIME

Apply