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Director Service Operations Jobs in Ohio (NOW HIRING)

Chick-fil-A Crocker Park

Operations Director

Westlake, OH · On-site

$46K - $55K/yr

... service restaurants in the country. We are seeking developed leaders to support the business by ... of "Operational Excellence" while creating a positive work culture. Directors are in constant ...

CTI

Director, Research Site Operations

Cincinnati, OH · On-site

Partner with VP, Research Site Services and Business Development to execute the growth strategy for ... Ensure site operations are conducted in accordance with protocol requirements, ICH/GCP, applicable ...

CTI

Director, Research Site Operations

Cincinnati, OH · On-site

Partner with VP, Research Site Services and Business Development to execute the growth strategy for ... Ensure site operations are conducted in accordance with protocol requirements, ICH/GCP, applicable ...

Chick-fil-A Crocker Park

Operations Director

Westlake, OH · On-site

$46K - $55K/yr

... service restaurants in the country. We are seeking developed leaders to support the business by ... of "Operational Excellence" while creating a positive work culture. Directors are in constant ...

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All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Ohio

Director Service Operations information

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.
What are the most commonly searched types of Service Operations jobs in Ohio? The most popular types of Service Operations jobs in Ohio are:
What are popular job titles related to Director Service Operations jobs in Ohio? For Director Service Operations jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Director Service Operations jobs in Ohio look for? The top searched job categories for Director Service Operations jobs in Ohio are:
What cities in Ohio are hiring for Director Service Operations jobs? Cities in Ohio with the most Director Service Operations job openings:
Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Director of Technical Services

Struers

Westlake, OH • On-site

Full-time

Medical, Retirement, PTO

Re-posted 17 days ago

Job description

Struers, the world's leading manufacturer of material-testing equipment and consumables, is seeking a, is seeking a Director of Technical Services to lead service operations across the United States and Canada. This role is responsible for managing both in-house and field service teams while delivering best-in-class customer support and driving continuous improvement across the service organization.
Position Overview
The Director of Technical Services is responsible for overseeing all service-related activities, ensuring operational efficiency, profitability, and high levels of customer satisfaction. This role leads a team of service professionals, develops strategic initiatives to grow service revenue, and collaborates with customers, vendors, and internal stakeholders across all levels of the organization.
The role plays a critical part in shaping service strategy, improving product performance through data analysis, and supporting global service initiatives. The ideal candidate is a strong leader with a technical background, business acumen, and a passion for developing high-performing teams.
What We Offer
  • Competitive compensation
  • Comprehensive benefits package including 401(k) with company match and immediate vesting, medical insurance, critical illness coverage, short- and long-term disability, pet insurance, and more
  • 15 days of vacation annually, plus sick time, volunteer time, floating holidays, and a birthday holiday
  • Opportunity to lead a critical function with direct impact on business growth and customer satisfaction
  • Exposure to global operations and collaboration with international teams
  • Stable, profitable organization with over 150 years of industry leadership

Primary Duties & Responsibilities
  • Develop and execute a service business plan aligned with corporate objectives, including growth, profitability, efficiency, and customer satisfaction
  • Lead, manage, and develop a team of service professionals across in-house and field service functions
  • Establish and maintain processes that ensure efficient operations and best-in-class customer response
  • Serve as the primary liaison between customers and the organization for service-related issues
  • Implement continuous training programs and foster a knowledge-sharing culture within the service team
  • Analyze service and product data to identify trends, drive improvements, and support product development
  • Collaborate with global teams to develop and implement service best practices
  • Participate in the implementation and optimization of ERP/service management systems
  • Ensure compliance with applicable standards (UL, CSA) and manage calibration processes of testing equipment (ISO 17025)
  • Identify opportunities to grow the service business and enhance customer experience
  • Participate as a Service Matrix Team Member in global meetings and initiatives

Qualifications
  • Previous service management experience required
  • Bachelor's degree preferred or Associate degree in Electrical Engineering (minimum)
  • Prior hands-on field service engineering experience preferred
  • Experience with ERP or CRM service systems
  • Experience with ISO/ASTM standards and compliance environments preferred
  • Ability and willingness to travel overnight domestically and internationally

Core Competencies
  • Strong leadership skills with the ability to build and motivate high-performing teams
  • Business acumen with a clear understanding of service operations and impact on profitability
  • Global mindset with the ability to collaborate across regions and cultures
  • Analytical and structured problem-solving approach
  • Highly organized with strong prioritization skills
  • Technical knowledge of electronics, pneumatics, hydraulics, and mechanical systems
  • Excellent written and verbal communication skills
  • Strong IT proficiency including ERP systems and Microsoft Office (Excel, PowerPoint, Word, Outlook)

Physical Requirements
This position requires the ability to perform the essential functions of the role, with or without reasonable accommodation. The role involves frequent travel, including long-distance and overnight trips, as well as the ability to sit and work at a computer for extended periods. It also requires the ability to stand for extended periods as needed and to effectively work in both office and field environments.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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