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Director Service Operations Jobs in Indiana (NOW HIRING)

Heart to Heart Hospice

Area Sales Director

Evansville, IN · On-site

$90 - $150/hr

... customer service, marketing, operational excellence and employee development. * Must have an ... Direct accountability for Revenue, ADC and Admissions Growth within assigned region * Train, coach ...

Socket.dev

Operations Director

Lebanon, IN · On-site

$144.50 - $195.50/hr

Title Operations Director Job Overview The Operations Director will be responsible for directing ... but to exceed their service expectations resulting in the creation of complete Customer ...

Trinityhealth

Executive Director

Mishawaka, IN · On-site

The Executive Director-Service Line functions in a dyad leadership role with service line physician partners to providestrategic, programmatic, and operational oversight of their assigned clinical ...

Trinity Health

Executive Director

Mishawaka, IN · On-site

The Executive Director-Service Line functions in a dyad leadership role with service line physician partners to providestrategic, programmatic, and operational oversight of their assigned clinical ...

JobRx, Inc.

Director, Operations

Greenfield, IN · On-site

$100 - $130/hr

Job Summary The Director of Operations has primary responsibility for setting the strategy and for ... Responsible for identifying opportunities to improve customer service, quality, safety performance ...

Mondo

Business Operations Lead

Fort Wayne, IN · On-site

$70K - $90K/yr

Permanent/Direct Hire Annual Base Salary Range: $70k - $90k Benefits: Eligible for Health, Dental ... Monitor service performance, system uptime, and SLA compliance * Manage operational workflows ...

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All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Indiana

Director Service Operations information

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.
What are the most commonly searched types of Service Operations jobs in Indiana? The most popular types of Service Operations jobs in Indiana are:
What are popular job titles related to Director Service Operations jobs in Indiana? For Director Service Operations jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Director Service Operations jobs in Indiana look for? The top searched job categories for Director Service Operations jobs in Indiana are:
What cities in Indiana are hiring for Director Service Operations jobs? Cities in Indiana with the most Director Service Operations job openings:
Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Automotive Service Manager

H&K Chevrolet Inc.

New Haven, IN • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 9 days ago

Job description

Automotive Service Director / Service Manager
H&K Chevrolet of New Haven is seeking an experienced, high-integrity Service Manager to oversee our complete fixed operations, including Parts, Service, and Body Shop departments.
We are a proud, family-owned and operated dealership built on strong moral, ethical, and family values. At H&K, we do not just say we care; we treat every single employee and customer like a member of our own family. If you are looking for a transparent, respectful, and strictly no-drama work environment where your leadership is valued, we want to hear from you.
What We Offer
  • Competitive Compensation: Stable weekly base salary plus performance-based commission.
  • Robust Benefits: Comprehensive healthcare, vision, and dental insurance plans.
  • Paid Time Off: Generous paid vacation and holiday packages.
  • Supportive Culture: A true open-door policy with an executive team invested in your success.

Key Responsibilities
  • Departmental Oversight: Manage daily operations, workflow, and profitability across the Parts, Service, and Body Shop teams.
  • Staffing & Leadership: Recruit, hire, mentor, and retain a high-performing team of advisors, technicians, and support staff.
  • Compliance & Training: Ensure all staff members complete and maintain required Chevrolet manufacturer and dealership training certifications.
  • Customer Relations: Maintain H&K's reputation for excellence by resolving customer issues with empathy and fairness.
  • Efficiency & Safety: Optimize shop production, monitor equipment maintenance, and strictly enforce a safe, professional, and drama-free workspace.

Qualifications
  • Proven track record of success as an Automotive Service Manager or Director.
  • Deep knowledge of service department KPIs, parts inventory controls, and collision center workflows.
  • Strong familiarity with Chevrolet or General Motors (GM) warranty policies and training platforms is highly preferred.
  • Leadership style rooted in honesty, clear communication, and mutual respect.
  • Valid driver's license with a clean driving record.

How to Apply
If you are a dedicated leader who aligns with our core values of family, honesty, and hard work, please submit your resume and a brief cover letter explaining why you are the perfect fit for H&K Chevrolet.

Apply