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Director Service Operations Jobs in Griffith, IN

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Director Service Operations information

See Griffith, IN salary details

$30.6K

$96.8K

$161.4K

How much do director service operations jobs pay per year?

As of Aug 12, 2026, the average yearly pay for director service operations in Griffith, IN is $96,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,900.00 and $121,900.00 per year, depending on experience, location, and employer.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.
What are the most commonly searched types of Service Operations jobs in Griffith, IN? The most popular types of Service Operations jobs in Griffith, IN are:
What job categories do people searching Director Service Operations jobs in Griffith, IN look for? The top searched job categories for Director Service Operations jobs in Griffith, IN are:
What cities near Griffith, IN are hiring for Director Service Operations jobs? Cities near Griffith, IN with the most Director Service Operations job openings:
Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Griffith, IN as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $96,836 per year, or $46.6 per hour.

Director, Service Delivery

CP00001 Washington University in St Louis

Chicago, IL • Hybrid

$218K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Offering services in marketing analytics, packaging, supply chain management and logistics, HAVI partners with companies to address challenges big and small across the supply chain, from commodity to customer. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. For more information, please visit HAVI.com

The Director of Service Delivery is accountable for the end-to-end process ownership and delivery of services based on these processes to customers and internal stakeholders. This role ensures service excellence, operational efficiency, contractual compliance, and continuous improvement across all service delivery functions. The Director acts as a strategic leader and e2e process owner translating business objectives into scalable, reliable, and high-performing service operations.

This is a hybrid role based at 345 N Morgan St, Chicago, IL 60607. Candidates must reside in the Chicago metropolitan area. Relocation assistance is not offered at this time.

Requirements:

  • Service Delivery & Operations
    • Own end-to-end service delivery performance across assigned services, regions, or customer segments
    • Ensure services are delivered in line with SLAs, KPIs, and contractual commitments
    • Drive consistency, reliability, and scalability of service delivery models
    • Proactively identify and mitigate service risks and delivery issues
    • Act as escalation point for critical service incidents and customer issues
  • Customer & Stakeholder Management
    • Partners with Account Management and serves as senior engagement partner for key customers and internal stakeholders
    • Ensure high levels of customer satisfaction and retention
    • Lead regular service reviews, performance reporting, and governance forums
    • Partner with Sales, Account Management, Product, IT, and Finance to align service outcomes with business goals
  • E2E Process Performance Management & Continuous Improvement
    • Define, monitor, and optimize service performance metrics (cost, quality, speed, reliability)
    • Define and maintain the global end-to-end process vision, strategy, and roadmap.
    • Design standardized processes, policies, and ways of working.
    • Ensure alignment between business objectives, operating model, and process design.
    • Drive process harmonization across regions and business units.
    • Continuous Improvement & Transformation - lead continuous improvement initiatives.
    • Sponsor digital transformation and AI-enabled process improvements.
    • Collaborate in Fusion teams environment to drive and process intelligence enhancements.
    • Use data and analytics to drive insight-based decision-making
  • Leadership & People Development
    • Build, lead, and develop high-performing service delivery teams
    • Set clear goals, accountability, and development plans for direct reports
    • Foster a culture of ownership, collaboration, and continuous improvement
    • Support talent planning, workforce capability development, and succession planning
  • Financial & Commercial Accountability
    • Drive productivity, efficiency, and cost-to-serve improvements
    • Supports commercial discussions, renewals, and new service design
    • Ensure services are delivered profitably and sustainably
  • Transformation & Change
    • Lead or support service transformation initiatives
    • Ensure smooth transition of new services from design into stable operations
    • Champion change management and adoption across teams

Qualifications:

  • Bachelor's degree in Business, Engineering, Operations, IT, or related field (Master's preferred)
  • 10+ years of experience in service delivery, operations, or service management roles
  • Proven experience leading large, multi-disciplinary teams
  • Strong background in SLA-driven service environments
  • Experience with process improvement and operational excellence frameworks
  • Demonstrated success managing complex stakeholder and customer relationships
  • IT Service Management (ITIL-based environments) (preferred)
  • Managed services, shared services, or global service operations (preferred)
  • Digital service platforms or automation technologies (preferred)
  • Multi-region or global service delivery responsibility (preferred)

*Starting Salary is $140,000-$160,000 with a 20% targeted bonus  

TOTAL REWARDS

Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:

  • Our commitment to rewarding results
  • Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers'-and our company's-success

There's more ...

Inclusive employee resource groups

Generous medical, dental, vision and other great benefits

Paid parental and medical leave programs

401(k) with a company match component and profit sharing

15 days of paid time off plus company holidays

Hybrid work model with flexibility

Tuition reimbursement and student loan repayment assistance

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

RECRUITING AGENCIES

HAVI does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the HAVI Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, HAVI employees, or any other company location. HAVI is not responsible for any fees related to unsolicited resumes.

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