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Director Service Operations Jobs in Indiana (NOW HIRING)

Heart to Heart Hospice

Area Sales Director

Jasper, IN · On-site

$90 - $140/hr

... customer service, marketing, operational excellence and employee development. * Must have an ... Direct accountability for Revenue, ADC and Admissions Growth within assigned region * Train, coach ...

Pearson

Lead, Service Management

Indianapolis, IN · On-site

$15.25 - $20/hr

... without direct authority. * Represent the function's service and security status to senior leadership. What You Will Bring * 8 or more years in IT service management or technology operations ...

Centria Autism

Operations Director

Speedway, IN · On-site

The Operations Director will lead Behavior Technicians by coordinating training and compliance ... Partner with the Director of Clinical Services to drive growth, understand and support clinical ...

Centria Autism

Operations Director

Indianapolis, IN

The Operations Director will lead Behavior Technicians by coordinating training and compliance ... Partner with the Director of Clinical Services to drive growth, understand and support clinical ...

Centria Autism

Operations Director

Speedway, IN · On-site

The Operations Director will lead Behavior Technicians by coordinating training and compliance ... Partner with the Director of Clinical Services to drive growth, understand and support clinical ...

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Showing results 21-40

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Director Service Operations information

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.
What are the most commonly searched types of Service Operations jobs in Indiana? The most popular types of Service Operations jobs in Indiana are:
What are popular job titles related to Director Service Operations jobs in Indiana? For Director Service Operations jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Director Service Operations jobs in Indiana look for? The top searched job categories for Director Service Operations jobs in Indiana are:
What cities in Indiana are hiring for Director Service Operations jobs? Cities in Indiana with the most Director Service Operations job openings:
Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Food Service Director

Elior North America

Madison, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Food Service Director
Job Reference Number: 39580Employment Type: Full-Time, Onsite Segment: HealthcareBrand: Cura-HospitalityLocation: Madison, Indiana (US-IN)
The Role at a glance:
We are looking to add a motivated, effective food service director to our healthcare team in Madison. As a food service director, you will have the opportunity to lead a talented team of food service workers and manage all aspects of a food service department to ensure that customers and clients never miss a meal.
What you'll be doing:
  • Managing all functions of the food service department and its resources.
  • Manage and lead a team of associates, including hiring and training new employees.
  • Ensuring that staff meet all culinary, safety, and sanitation standards and regulations.
  • Budgeting for the department, including directly purchasing ingredients and ensuring the account meets all targets and forecasts.
  • Conferring with the district manager or other departments regarding the technical and administrative aspects of dining service.
  • Addressing customer service needs.

What we're looking for:
Must-haves:
  • At least two years of experience coordinating food service operations.
  • Driver's license.
  • Previous experience with industrial cooking.
  • Excellent communication skills and experience communicating with both hourly staff and company executives.
  • The ability to manage in a diverse environment with a strong focus on client and customer services and satisfaction.
  • Experience with and knowledge of all Microsoft Office suite applications.

Nice-to-haves:
  • ServSafe and/or HACCP certification

Where you'll be working:
Madison State Hospital
Our Benefits:
  • Medical (FT Employees)
  • Dental
  • Vision
  • Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
  • Discount Program
  • Commuter Benefits (Parking and Transit)
  • EAP
  • 401k
  • Sick Time
  • Holiday Pay (9 paid holidays)
  • Tuition Reimbursement (FT Employees)
  • Paid Time Off

#LI-KM1 #BOOST
About Cura:
Cura serves hospitals, senior living centers, and other long-term care facilities. We guarantee compassionate service and healthy, delicious meals to ensure that quality of life never diminishes.
About Elior North America:
Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.
At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you've gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.
Disclaimer: This job description can be revised by management as needed.
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About Elior North America

Sourced by ZipRecruiter

Elior North America enhances people's lives through culinary innovation and a commitment to providing exemplary service. Our family of companies, with more than 17,000 employees, provides food services and catering to over 1,500 client accounts in five industry segments across the continental United States. We are proud to be the fifth largest culinary management company in the country and excited to be the fastest growing organization in the industry. We focus on three ingredients for success to differentiate Elior from our competitors and position our company as a disruptor in the markets we serve. To support our ingredients for success and drive our mission and values, we need talented team members throughout our family of companies.

Industry

Food and beverage stores

Company size

501 - 1,000 Employees

Headquarters location

Charlotte, NC, US

Year founded

2008

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