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Director Patient Relations Jobs (NOW HIRING)

St Barnabas Hospital

Patient Relations Rep.

Bronx, NY · On-site

$16.25 - $20.75/hr

Patient representative will be self-directed to serve the patient and/or their family members in the inpatient and outpatient setting. This position will communicate with patients by assuring that ...

St. Barnabas

Patient Relations Rep.

Bronx, NY · On-site

$16.25 - $20.75/hr

Patient representative will be self-directed to serve the patient and/or their family members in the inpatient and outpatient setting. This position will communicate with patients by assuring that ...

St. Barnabas Health System

Patient Relations Rep.

Bronx, NY

$16.25 - $20.75/hr

Patient Representative Patient representative will be self-directed to serve the patient and/or their family members in the inpatient and outpatient setting. This position will communicate with ...

St. Barnabas

Patient Relations Rep.

Bronx, NY · On-site

$16.25 - $20.75/hr

Patient representative will be self-directed to serve the patient and/or their family members in the inpatient and outpatient setting. This position will communicate with patients by assuring that ...

Nebraska Medicine

Sr. Patient Relations Analyst

Omaha, NE

$84K - $111K/yr

The Senior Patient Relations Analyst plays a key role in enhancing patient satisfaction and care ... Behavioral health care experience or direct patient care * Knowledge of healthcare regulations and ...

Nebraska Medicine

Sr. Patient Relations Analyst

Omaha, NE · On-site

$84K - $111K/yr

The Senior Patient Relations Analyst plays a key role in enhancing patient satisfaction and care ... Behavioral health care experience or direct patient care * Knowledge of healthcare regulations and ...

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Director Patient Relations information

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$39K

$100.9K

$173.5K

How much do director patient relations jobs pay per year?

As of Jun 15, 2026, the average yearly pay for director patient relations in the United States is $100,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $131,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Director Patient Relations position, and why are they important?

To thrive as a Director Patient Relations, you need a background in healthcare administration, strong leadership abilities, and experience in patient advocacy or customer service, often with a bachelor’s or master’s degree in a related field. Familiarity with hospital information systems, incident reporting software, and patient feedback management tools is common, as well as relevant certifications such as Certified Patient Experience Professional (CPXP). Exceptional interpersonal, conflict-resolution, and communication skills make candidates stand out. These abilities are essential for effectively resolving patient concerns, facilitating improvements in care quality, and fostering positive relationships throughout the organization.

What are the typical daily responsibilities of a Director Patient Relations?

A Director Patient Relations typically oversees patient feedback and complaint resolution processes, ensuring patient concerns are addressed efficiently and compassionately. They regularly collaborate with clinical staff, administration, and quality improvement teams to analyze trends and enhance the overall patient experience. Responsibilities also often include developing and conducting staff training on patient communication and service excellence. Additionally, they may organize patient satisfaction surveys and report on results to senior leadership to drive systemic improvements.

What is a Director of Patient Relations job?

A Director of Patient Relations oversees patient experience and ensures high-quality communication between patients, families, and healthcare providers. They handle patient concerns, develop policies to improve satisfaction, and work closely with hospital leadership to enhance overall care. This role requires strong interpersonal skills, problem-solving abilities, and knowledge of healthcare regulations.

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Director Patient Relations jobs near you
Infographic showing various Director Patient Relations job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $100,880 per year, or $48.5 per hour.
Patient Relations Coordinator - Pearland

Patient Relations Coordinator - Pearland

Memorial Hermann

Pearland, TX • On-site

Full-time

Posted 23 days ago

Memorial Hermann Health System rating

7.7

Company rating: 7.7 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

160th of 872 rated healthcare providers

Job description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position responsible for acting as a liaison between patients/families and the hospital staff by representing the hospital's administration. The position acts as a means through which patients can seek solutions to concerns, issues, and unmet customer expectations. Assisting patients in interpreting hospital policies and procedures while actively seeking resolution to identified problems and concerns of the patient and/or families. Acts as a team leader for all hospital staff and educates them on patient expectations as well as customer services initiatives.Job Description
Hours will be Monday through Friday, 8 AM to 5 PM
Minimum Qualifications

Education: Bachelors degree, preferably in related field (Healthcare Administration, Business Management) or three (3) years related experience

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

  • Strong communication, prioritization, organizational and presentation skills with the ability to facilitate effective meetings

  • Ability to work in a team environment; flexibility, adaptability, integrity, and interpersonal skills

  • Knowledge of multiple software programs including but not limited to MS Office and desktop publishing

  • Ability to motivate and mentor staff

  • Must be able to work independently, in a high stress environment and on multiple tasks simultaneously

  • Must have excellent written and verbal communication skills

Principal Accountabilities

  • Directs daily patient visitation, handling of patient special requests and patient/family grievances.

  • Serves as designated liaison between patients, their families, the hospital staff, and physicians in the resolution of patient concerns.

  • Investigates and coordinates resolutions to patient grievances or concerns identified by patients/families. Makes decisions related to concerns about patient reimbursement and/or may adjust patient balance based on customer's experience.

  • Manages projects by involving appropriate staff, analyzing data, managing project budget, developing solutions and process improvement, implementation of plan and monitoring progress such as: Patient Station, VIP program, Service Recovery, Patient Relations Volunteers, and Customer Experience Tracking. Provides interpreter services as needed.

  • Serves as role model by conducting customer service training, orientation, and managing complaint resolution process and instructing/leading staff to resolve concerns and develop skills of front line staff.

  • Determines grievances that meet hospital and regulatory requirements, coordinates research, analysis of data and ensures resolution is accomplished.

  • Direct and supervise the activities of the Patient Relations Volunteer staff.

  • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service

  • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

  • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

  • Other duties as assigned.

What Memorial Hermann Health System employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Memorial Hermann logo

About Memorial Hermann

Sourced by ZipRecruiter

The Memorial Hermann Southwest Hospital Women's Services is a magnet hospital as well as a level 3 designated facility with a blend of high-risk and community patients. This creates a fast-paced environment and a chance to work with a diverse population. Our Labor & Delivery unit has a low c-section rate and is extremely collaborative and close-knit. We have the ability to cross-train through all areas of Women's Services. We have a family-like atmosphere with an amazing amount of comradery, and our low turnover rates attest to this. Nurses here feel like they not only have autonomy but can also be advocates for their patients. MHSW not only prides ourselves on evidenced based practice, but nurses have a strong voice.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1907

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