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Director Patient Relations Jobs (NOW HIRING)

Life IVF Center

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Patient Relations Liaison

Irvine, CA · On-site

$24 - $30/hr

... Patient Relations Liaison to own the resolution of escalated patient complaints and billing ... Direct visibility and mentorship from senior leadership About Us Life IVF Center is a nationally ...

VieMed

Patient Relations Manager

Lafayette, LA · On-site

Support the Director in achieving organizational goals and respond to ad hoc requests that arise in a healthcare operations environment. Minimum Qualifications: * Bachelor's degree in Business ...

VieMed

Patient Relations Manager

Lafayette, LA · On-site

Support the Director in achieving organizational goals and respond to ad hoc requests that arise in a healthcare operations environment. Minimum Qualifications: * Bachelor's degree in Business ...

St. Barnabas

Patient Relations Rep.

Bronx, NY · On-site

$16.25 - $20.75/hr

Patient representative will be self-directed to serve the patient and/or their family members in the inpatient and outpatient setting. This position will communicate with patients by assuring that ...

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How much do director patient relations jobs pay per year?

As of Sep 1, 2026, the average yearly pay for director patient relations in the United States is $100,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $131,500.00 per year, depending on experience, location, and employer.

What is a director patient relations?

A Director of Patient Relations oversees patient experience and ensures high-quality communication between patients, families, and healthcare providers. They handle patient concerns, develop policies to improve satisfaction, and work closely with hospital leadership to enhance overall care. This role requires strong interpersonal skills, problem-solving abilities, and knowledge of healthcare regulations.

What are the typical daily responsibilities of a director patient relations?

A Director Patient Relations typically oversees patient feedback and complaint resolution processes, ensuring patient concerns are addressed efficiently and compassionately. They regularly collaborate with clinical staff, administration, and quality improvement teams to analyze trends and enhance the overall patient experience. Responsibilities also often include developing and conducting staff training on patient communication and service excellence. Additionally, they may organize patient satisfaction surveys and report on results to senior leadership to drive systemic improvements.

What are the key skills and qualifications needed to thrive in the director patient relations position, and why are they important?

To thrive as a Director Patient Relations, you need a background in healthcare administration, strong leadership abilities, and experience in patient advocacy or customer service, often with a bachelor’s or master’s degree in a related field. Familiarity with hospital information systems, incident reporting software, and patient feedback management tools is common, as well as relevant certifications such as Certified Patient Experience Professional (CPXP). Exceptional interpersonal, conflict-resolution, and communication skills make candidates stand out. These abilities are essential for effectively resolving patient concerns, facilitating improvements in care quality, and fostering positive relationships throughout the organization.

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Director Patient Relations jobs near you
Infographic showing various Director Patient Relations job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $100,880 per year, or $48.5 per hour.

Patient Relations Liaison

Life IVF Center

Irvine, CA • On-site

$24 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

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Job description

Irvine, CA | Full-Time | $25–$30/hr | Mandarin Proficiency Strongly Preferred

The Role
We're hiring a Patient Relations Liaison to own the resolution of escalated patient complaints and billing disputes, the ones too complex or contentious for our front-line teams. You'll investigate issues, make fair determinations, and communicate decisions clearly and professionally, even when patients push back.

This role is roughly half resolution and half prevention. When you notice the same kind of complaint surfacing more than once, you'll trace it back to where it started, whether that's a scheduling gap, a documentation issue, or a handoff that fell through the cracks, and work with that team to close the gap. You're not just solving problems as they land on your desk. You're helping make sure fewer of them happen in the first place.

You'll report directly to our CFO and Head of Operations, with real visibility into how the clinic runs. Mandarin proficiency is strongly preferred given the community we serve.

What You'll Do

  • Investigate and resolve escalated patient complaints and billing disputes
  • Review records across our EHR, financial systems, and consent documents to determine what happened
  • Communicate final decisions clearly, professionally, and in Mandarin where needed
  • Hold firm with patients who continue pushing back after a decision is final
  • Draft written responses to complaints and billing disputes
  • Track case outcomes and flag recurring issues to leadership
  • Coach billing staff on handling difficult conversations

What You'll Need

  • 2+ years in healthcare admin, medical billing, patient financial services, or insurance grievance/appeals
  • Experience delivering unfavorable decisions to upset customers or patients, professionally
  • Strong investigative instincts: comfortable pulling records and reconstructing a timeline
  • Clear, confident written and verbal communication
  • Familiarity with HIPAA/PHI requirements

Strongly Preferred

  • Mandarin proficiency (spoken and written)
  • Medical billing, insurance claims, or healthcare revenue cycle background
  • Experience in a specialty medical or fertility clinic setting

Compensation & Benefits

  • $25–$30/hr, based on experience
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Direct visibility and mentorship from senior leadership

About Us
Life IVF Center is a nationally recognized fertility program with locations in Irvine and Arcadia, CA. We specialize in Precision IVF®, helping patients build families with personalized, high-success-rate treatment. Our team of 60+ is growing, and we're adding a dedicated Patient Relations Liaison to help us serve patients even better.

Company Description

Life IVF Center is a nationally acclaimed fertility program, helping thousands build the family of their dreams. Located in Southern California, we specialize in Precision IVF®, offering our patients accessible treatment tailored to their needs and circumstances with high rates of success and reduced reliance on medication. We pride ourselves on our outstanding patient results, strong team atmosphere, and culture of continual improvement.