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Director Patient Relations Jobs (NOW HIRING)

VieMed

Patient Relations Manager

Lafayette, LA

Support the Director in achieving organizational goals and respond to ad hoc requests that arise in a healthcare operations environment. Minimum Qualifications: * Bachelor's degree in Business ...

VieMed

Patient Relations Manager

Lafayette, LA · On-site

Support the Director in achieving organizational goals and respond to ad hoc requests that arise in a healthcare operations environment. Minimum Qualifications: * Bachelor's degree in Business ...

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$39K

$100.9K

$173.5K

How much do director patient relations jobs pay per year?

As of Aug 12, 2026, the average yearly pay for director patient relations in the United States is $100,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $131,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the director patient relations position, and why are they important?

To thrive as a Director Patient Relations, you need a background in healthcare administration, strong leadership abilities, and experience in patient advocacy or customer service, often with a bachelor’s or master’s degree in a related field. Familiarity with hospital information systems, incident reporting software, and patient feedback management tools is common, as well as relevant certifications such as Certified Patient Experience Professional (CPXP). Exceptional interpersonal, conflict-resolution, and communication skills make candidates stand out. These abilities are essential for effectively resolving patient concerns, facilitating improvements in care quality, and fostering positive relationships throughout the organization.

What skills are needed for director patient relations?

A director of patient relations needs strong communication and interpersonal skills to effectively address patient concerns and foster positive relationships. Leadership abilities, problem-solving skills, and knowledge of healthcare policies are essential, along with experience in customer service and familiarity with electronic health records (EHR) systems. Certification in patient experience or healthcare management can also be beneficial.

What are the typical daily responsibilities of a director patient relations?

A Director Patient Relations typically oversees patient feedback and complaint resolution processes, ensuring patient concerns are addressed efficiently and compassionately. They regularly collaborate with clinical staff, administration, and quality improvement teams to analyze trends and enhance the overall patient experience. Responsibilities also often include developing and conducting staff training on patient communication and service excellence. Additionally, they may organize patient satisfaction surveys and report on results to senior leadership to drive systemic improvements.

What is a director patient relations?

A Director of Patient Relations oversees patient experience and ensures high-quality communication between patients, families, and healthcare providers. They handle patient concerns, develop policies to improve satisfaction, and work closely with hospital leadership to enhance overall care. This role requires strong interpersonal skills, problem-solving abilities, and knowledge of healthcare regulations.

More about Director Patient Relations jobs
What cities are hiring for Director Patient Relations jobs? Cities with the most Director Patient Relations job openings:
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Director Patient Relations jobs near you
Infographic showing various Director Patient Relations job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Nights. Highlights an 100% In-person job distribution, with an average salary of $100,880 per year, or $48.5 per hour.

Patient Relations Specialist

Catholic Health Initiatives

Roseburg, OR • On-site

$24.27 - $36.10/hr

Other

Posted 3 days ago

New

Job description

Job Summary and Responsibilities

As a Patient Relations Specialist, you will act as a primary liaison between patients and the hospital, actively listening to concerns and resolving conflicts to ensure seamless, high-quality care.

Every day, you will investigate complaints, interpret facility policies, and collaborate with various departments to address issues before they escalate, while tracking data to identify broader service trends.

To be successful in this role, you will need to manage the formal grievance process, analyze patient satisfaction metrics, and contribute to staff training initiatives focused on improving the overall patient experience.

  • Proactively round with patients to ensure patient and family questions and concerns are addressed, resolving issues recommending solutions to prevent formal complaints.

  • Maintains contact with the complainant throughout the process.

  • Collaborates with managers and medical directors to monitor the progress of complaints, ensuring timely resolution and the completion of all necessary documentation.

  • Maintains a detailed record of complaints and resolutions in the appropriate database; produces standard and ad hoc reports to summarize complaint data for leadership review.

  • Serves as a centralized point-of-contact for receiving incoming phone calls concerning patient and family complaints.

Student loan repayment program offered!

Job Requirements

Required

  • Associate's degree in related field

  • Four (4) years of recent customer service work experience

Preferred

  • Experience in a clinical environment

Where You'll Work

At CHI Mercy Health, you'll discover a place where your professional growth is deeply valued within a truly supportive and rewarding environment. For over a century, our commitment to Compassion, Inclusion, Integrity, Excellence, and Collaboration has guided every interaction, shaping how we care for our patients and uplift one another. Today, as CHI Mercy Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. We are proud of our state-of-the- art care and numerous awards and accreditations that reflect our dedication to excellence. When you join CHI Mercy Health, you become part of a team that delivers top-quality, professional healthcare and contributes to a legacy of service built on collaboration and shared purpose.

Pay Range

$24.27 - $36.10 /hour

We are an equal opportunity/affirmative action employer.

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About Catholic Health Initiatives

Sourced by ZipRecruiter

We believe all lives should be filled with health and well-being; that each person should have the knowledge and resources to make the best and healthiest choices for themselves and their families, with access to care and services that make acting on these choices easy. And you deserve personal attention from people who acknowledge and understand your frustrations and work to eliminate them. It means working together because that’s the way we all improve. Catholic Health Initiatives offers expertise, convenience, resources and best-in-class care from a foundation of togetherness. To serve communities better, we’ve grown into the third-largest nonprofit health system in the nation. And we’re not done yet. We currently offer care in 18 states through 101 hospitals and clinics, including three academic health centers and major teaching hospitals as well as 29 critical-access facilities, community health-service organizations, and nursing colleges. We connect agencies, communities and facilities with a goal of bringing everyone the care they need where they need it.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Englewood, CO, US

Year founded

1995

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