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Director Patient Relations Jobs (NOW HIRING)

Stamford Health

Sr. Patient Relations Partner

Stamford, CT · On-site

$16.50 - $21.25/hr

The Sr. Patient Relations Partner will be responsible for patient complaint resolution, patient ... Works collaboratively with Nurse Managers, Clinical Directors, and other departmental leaders to ...

Life IVF Center

Patient Relations Liaison

Irvine, CA · On-site

$24 - $30/hr

... Patient Relations Liaison to own the resolution of escalated patient complaints and billing ... Direct visibility and mentorship from senior leadership About Us Life IVF Center is a nationally ...

VieMed

Patient Relations Manager

Lafayette, LA · On-site

Support the Director in achieving organizational goals and respond to ad hoc requests that arise in a healthcare operations environment. Minimum Qualifications: * Bachelor's degree in Business ...

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$100.9K

$173.5K

How much do director patient relations jobs pay per year?

As of Aug 11, 2026, the average yearly pay for director patient relations in the United States is $100,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $131,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the director patient relations position, and why are they important?

To thrive as a Director Patient Relations, you need a background in healthcare administration, strong leadership abilities, and experience in patient advocacy or customer service, often with a bachelor’s or master’s degree in a related field. Familiarity with hospital information systems, incident reporting software, and patient feedback management tools is common, as well as relevant certifications such as Certified Patient Experience Professional (CPXP). Exceptional interpersonal, conflict-resolution, and communication skills make candidates stand out. These abilities are essential for effectively resolving patient concerns, facilitating improvements in care quality, and fostering positive relationships throughout the organization.

What skills are needed for director patient relations?

A director of patient relations needs strong communication and interpersonal skills to effectively address patient concerns and foster positive relationships. Leadership abilities, problem-solving skills, and knowledge of healthcare policies are essential, along with experience in customer service and familiarity with electronic health records (EHR) systems. Certification in patient experience or healthcare management can also be beneficial.

What are the typical daily responsibilities of a director patient relations?

A Director Patient Relations typically oversees patient feedback and complaint resolution processes, ensuring patient concerns are addressed efficiently and compassionately. They regularly collaborate with clinical staff, administration, and quality improvement teams to analyze trends and enhance the overall patient experience. Responsibilities also often include developing and conducting staff training on patient communication and service excellence. Additionally, they may organize patient satisfaction surveys and report on results to senior leadership to drive systemic improvements.

What is a director patient relations?

A Director of Patient Relations oversees patient experience and ensures high-quality communication between patients, families, and healthcare providers. They handle patient concerns, develop policies to improve satisfaction, and work closely with hospital leadership to enhance overall care. This role requires strong interpersonal skills, problem-solving abilities, and knowledge of healthcare regulations.

More about Director Patient Relations jobs
What cities are hiring for Director Patient Relations jobs? Cities with the most Director Patient Relations job openings:
What are the most commonly searched types of Patient Relations jobs? The most popular types of Patient Relations jobs are:
What states have the most Director Patient Relations jobs? States with the most job openings for Director Patient Relations jobs include:
What job categories do people searching Director Patient Relations jobs look for? The top searched job categories for Director Patient Relations jobs are:
Director Patient Relations jobs near you
Infographic showing various Director Patient Relations job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Nights. Highlights an 100% In-person job distribution, with an average salary of $100,880 per year, or $48.5 per hour.

Patient Relations Representative

Chesapeake Regional Healthcare

Chesapeake, VA • On-site

$13.50 - $17.50/hr

Full-time

Posted 19 days ago

Chesapeake Regional Healthcare rating

6.9

Company rating: 6.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Summary
The Patient Relations Representative (PRR) serves as a highly visible member of the Patient Experience Team to cover the experience needs of patients, families, staff and physicians for the day hours. The PRR has a primary focus of Guest Relations and staff support duties as they pertain to the Patent Experience in the Emergency Department as well as the overall hospital. The PRR is responsible to provide accurate data collection and complaint follow up during their work hours. The PRR interacts with visitors, patients' families, staff and physicians by ascertaining their needs and supporting/directing them accordingly.
Essential Duties and Responsibilities
These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned:
  • Responsible for assisting with patient concerns in the ED and acute care areas, as well as concerns that arrive either online or by phone. Listens, evaluates, and diffuses situations.
  • Retains accurate information when hearing a complaint.
    • Directs patient concerns to the appropriate department.
    • Ability to make decisions with confidence regarding case sensitive issues.
    • Makes every reasonable attempt to satisfactorily resolve the patient concern.
    • Able to determine when supervisory input is necessary in decision making.
  • Works independently within the hours assigned. Makes autonomous decisions based on standards and policy.
  • Provides advocate support for issues as part of the Patient Experience Team.
  • Capable of being an expert for the NRC Satisfaction Survey system to teach and support managers and educate staff.
  • Demonstrates a commitment to flexible work scheduling when necessary to ensure excellent patient experience.
  • Maintain confidentiality within and outside the department at all times.
  • Ability to prioritize workload and ensure back-up coverage, if needed.
  • Participates as the primary contact for the Patient Experience hotline.
  • Is willing to perform other appropriate duties as the job necessitates.
  • Attempts to resolve all concerns prior to patient's discharge when applicable.
  • Assures other departments are notified of discharge needs that patient voices as a concern.
  • Attend required hospital-wide orientations, meetings, and in-services.
  • Proficient computer skills required. Microsoft Office, Excel, and RL6 database preferred.
  • Addresses walk-in visits from patients and their families.
    • Responds to calls regarding patient/families that present to Administration or facility entrance desks per the protocol that is in place for response time and action.
    • Keeps Patient Experience Director and team members informed of pertinent circumstances.
  • Answers the telephone in a courteous manner.
    • Screens calls tactfully and triages messages according to the degree of urgency.
    • Checks voice mail as requested and relays information to Patient Experience team members as appropriate.
  • May assist to prepare accurate monthly, quarterly, and yearly reports of patient concerns/grievances for Patient Experience Team, Managers, and Senior leadership.
  • Is part of the Patient Experience Team and will participate in the patient experience improvement projects when requested by supervisor.
  • Provides support to families, physicians, and hospital staff.
    • Uses negotiation skills to reasonably respond to customer demands.
    • Maintains courteous composure and decisiveness in an effort to diffuse angry, aggressive patients, families, and visitors.
  • Exhibits excellent customer services to patients, visitors, physicians, and co-workers.
    • Shows courtesy, compassion and respect to others in adherence to the hospital policy for promoting a positive work and customer environment.
  • Maintains excellent relations with nurses, physician staff, and other hospital personnel through frequent contact and interactions.
  • Assists with educating new employees in techniques to provide quality customer service, service recovery.
  • Enter patient concerns received from phone, in person or electronically into system database.
  • Additional duties as assigned.

Supervisory Responsibilities
None
Accountability Responsibilities
Reports to: Director Patient Experience
Responsibilities:
As noted in this document and is accountable for the advocacy and support of Patient Experience, and Patient Satisfaction in acute care areas and the Emergency Department.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
  • Minimum Required Education: High school diploma and 3 years work experience in a customer service capacity.
  • Exhibits unique skills acquired through training or education, and life experience, for the health care setting.
    • Applicants should have experience in all of the following:

      • Public contact in a service organization, preferably health care
      • Education in Ethical Resolution a plus
      • Computer data entry under a Windows Operating System

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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