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Director Operations Manager Jobs in Tennessee (NOW HIRING)

Blankenship Cpa Group

Operations Manager

Brentwood, TN · On-site

Director of Operations FLSA Status: Exempt At Blankenship CPA Group, PLLC our roots are planted ... The Operations Manager will assist in managing the firm's practice management systems, operations ...

Austin Allen Company, LLC

Operations Manager

Memphis, TN · On-site

$90K - $120K/yr

You'll have several direct reports to manage and the budget, labor, CMMS, and safety training for all under your prevue. If you have a strong background as an Operations Manager or Production Manager ...

OVME

Operations Manager

Nashville, TN

Description The Operations Manager, in support of the Director of New Studio Openings and Operations, is responsible for the oversight of specific operational platforms, completing studio operations ...

US Brick

Operations Manager

Nashville, TN · On-site

Reporting to the Director of Operations, the Operations Manager works closely with Location Managers and partners with Sales, Transportation, Finance, Procurement, and other departments to ensure ...

US Brick

Operations Manager

Nashville, TN

Reporting to the Director of Operations, the Operations Manager works closely with Location Managers and partners with Sales, Transportation, Finance, Procurement, and other departments to ensure ...

PDS Health

Operations Manager

Franklin, TN · On-site

Importance of keeping commitments and open communications with direct supervisors that develops ... Operations Manager Trainee must possess and maintain a valid driver's license and automobile ...

PDS Health

Operations Manager

Franklin, TN · On-site

Importance of keeping commitments and open communications with direct supervisors that develops ... Operations Manager Trainee must possess and maintain a valid driver's license and automobile ...

PDS Health

Operations Manager

Franklin, TN · On-site

$27.75/hr

Importance of keeping commitments and open communications with direct supervisors that develops ... Operations Manager Trainee must possess and maintain a valid driver's license and automobile ...

PDS Health

Operations Manager

Franklin, TN · On-site

$27.75/hr

Importance of keeping commitments and open communications with direct supervisors that develops ... Operations Manager Trainee must possess and maintain a valid driver's license and automobile ...

Methacrylates

Operations Manager

Memphis, TN · On-site

$160K - $170K/yr

... and directing the activities of staff in the areas of safety, production, shipping, receiving ... The Operations Manager must possess a strong commitment to high EHS standards and Manufacturing ...

New

3M HEALTHCARE

Operations Manager

Memphis, TN · On-site

Lead and direct the Fulfillment Operations Group in the achievement of key goals in the area of order processing and delivery, quality assurance management, inventory management, purchasing ...

Tier1usa

Operations Manager

Memphis, TN · On-site

$65K - $75K/yr

Operations Manager LAZ Parking Georgia, LLC Address Memphis, TN Compensation $65,000.00 - $75,000 ... Managing, planning, scheduling, training, and directing the activities of front line staff.

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Director Operations Manager information

What does a director operations manager do?

A Director Operations Manager is responsible for overseeing the daily operations of an organization or a specific department. They develop and implement operational policies, manage budgets, streamline processes, and ensure that the company meets its goals efficiently. This role often involves supervising teams, coordinating with other departments, and analyzing performance metrics to improve productivity. Their leadership ensures that business operations run smoothly, efficiently, and in alignment with the company's strategic objectives.

What are the key skills and qualifications needed to thrive as a director operations manager?

To thrive as a Director Operations Manager, you need strong leadership, strategic planning, and business management skills, typically supported by a bachelor's or master's degree in business administration or a related field. Familiarity with ERP systems, data analytics tools, and Lean Six Sigma or PMP certifications is highly beneficial. Exceptional communication, problem-solving, and team-building abilities help you drive performance and manage change effectively. These skills ensure efficient operations, foster organizational growth, and enable successful execution of company strategies.

How does a director operations manager typically collaborate with cross-functional teams to drive organizational goals?

A Director Operations Manager frequently works alongside departments such as finance, HR, sales, and IT to ensure operational strategies align with broader business objectives. This role involves leading meetings, setting shared goals, and coordinating resources across teams to streamline processes and improve efficiency. Effective communication and relationship-building are key, as the Director must balance priorities, resolve conflicts, and foster a culture of collaboration. By regularly engaging with cross-functional teams, the Director Operations Manager helps to break down silos and drive company-wide initiatives forward.

What is the difference between Director Operations Manager vs Operations Supervisor?

AspectDirector Operations ManagerOperations Supervisor
ResponsibilitiesOversees multiple departments, develops strategic plans, manages senior staffSupervises daily operations, manages frontline staff, ensures operational efficiency
Required CredentialsBachelor’s degree, often MBA, extensive experience in operations managementHigh school diploma or associate degree, relevant experience in operations
Work EnvironmentCorporate offices, strategic planning settingsWarehouse, manufacturing, retail stores, or service centers
Industry UsageCommon in large organizations across various industriesFound in operational roles within specific departments or locations

The Director Operations Manager typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Supervisor focuses on managing daily activities and frontline staff. Both roles require operational knowledge, but the Director position involves broader responsibilities and higher-level decision-making.

What are the most commonly searched types of Operations Manager jobs in Tennessee?

The most popular types of Operations Manager jobs in Tennessee are:

What are popular job titles related to Director Operations Manager jobs in Tennessee?

For Director Operations Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Director Operations Manager jobs in Tennessee look for?

The top searched job categories for Director Operations Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Director Operations Manager jobs?

Cities in Tennessee with the most Director Operations Manager job openings:

Director Operations Manager jobs near you
Infographic showing various Director Operations Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 9% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Director, Operations - Transportation

Nashville, TN • On-site, Remote

i3 Verticals
Embedded Software • 51 - 200 employees
Learn more about i3 Verticalsexternal

Full-time

Posted 13 days ago

i3 Verticals rating

7.6

Company rating: 7.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

JOB TITLE: Director of Operations - Transportation
FLSA STATUS: Exempt
DEPARTMENT: Transportation
REPORTS TO: Vice President, Product
SUPERVISORY RESPONSIBILITIES: Yes
JOB LOCATION: Remote
TRAVEL: 5-10%
SUMMARY OF POSITION
The Director of Operations drives accountability, support performance, customer satisfaction, knowledge management, and continuous improvement initiatives while ensuring support operations align with contractual obligations, regulatory requirements, and organizational objectives.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Lead, mentor, and manage support analysts and other support personnel.
  • Establish and enforce support processes, procedures, and service standards.
  • Monitor ticket queues and ensure timely assignment, prioritization, and resolution of customer issues.
  • Conduct daily analysis of support incidents, aging tickets, SLA compliance, and customer-impacting issues.
  • Serve as the primary escalation point for unresolved support incidents and coordinate resources necessary to achieve resolution.
  • Facilitate communication between customers, support staff, product management, development teams, quality assurance teams, and leadership.
  • Track, report, and improve key support performance indicators, including response times, resolution times, customer satisfaction, and SLA adherence.
  • Develop and maintain support documentation, knowledge base articles, troubleshooting guides, and operational procedures.
  • Coordinate root cause analysis activities for significant incidents and ensure corrective actions are implemented.
  • Identify recurring issues and collaborate with Product and Engineering teams to prioritize long-term solutions.
  • Support software releases, production deployments, and post-implementation support activities as required.
  • Participate in customer meetings, status reviews, escalation calls, and operational governance meetings.
  • Ensure accurate reporting of support metrics, trends, risks, and operational concerns to leadership.
  • Assist with staffing plans, workload forecasting, and resource allocation.
  • Promote a culture of accountability, customer service excellence, continuous improvement, and operational discipline.
  • Ensure support activities comply with company policies, security standards, contractual requirements, and applicable regulations.
  • Other duties as assigned.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE)
  • Bachelor's degree in Business, Information Technology, Computer Science, Management Information Systems, or a related field, or equivalent work experience.
  • 5+ years of experience in software, application, technical, or customer support environments.
  • 2+ years of experience leading support teams or managing support operations.
  • Experience managing incident escalation processes and customer-facing communications.
  • Experience working with ticketing and service management platforms.
  • Strong understanding of SLA-driven support operations.
  • Excellent written, verbal, and interpersonal communication skills.
  • Proven ability to manage multiple priorities in a fast-paced environment.

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)
  • Experience supporting government systems, transportation systems, DMV solutions, or regulated enterprise applications.
  • Experience supporting SaaS, cloud-hosted, or large-scale transaction processing systems.
  • Familiarity with ITIL principles and service management best practices.
  • Experience with Jira, Azure DevOps, ServiceNow, or similar support management tools.
  • Knowledge of software development lifecycle (SDLC) processes.
  • Experience creating support metrics dashboards and operational reporting.
  • Project management or service management certifications are a plus.
  • Experience supporting mission-critical systems with strict contractual SLAs.

KEY COMPETENCIES
  • Customer Focus
  • Leadership and Team Development
  • Incident Management
  • Problem Solving and Decision Making
  • Communication and Stakeholder Management
  • Process Improvement
  • Service Delivery Management
  • Escalation Management
  • Accountability and Ownership
  • Strategic Thinking
  • Conflict Resolution
  • Operational Excellence

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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