Overview: This role is responsible for overseeing daily office operations, including front desk reception, scheduling, nursing functions, and overall management duties. The position ensures smooth patient flow and appropriate staffing by coordinating office management and personnel activities. Collaboration with providers, administration, and billing departments is essential to maintain efficient office operations.
Key Responsibilities:
- Interview, hire, train, and assess employee competency.
- Plan, assign, and direct work of office staff while monitoring productivity and performance.
- Address employee concerns and resolve workplace issues.
- Coordinate personnel activities related to patient flow and office management.
- Maintain thorough knowledge of CPT-4 and ICD-9 coding, billing issues, medical terminology, and insurance compliance through ongoing professional development.
- Monitor charge master and encounter forms to ensure accurate coding.
- Ensure office equipment is properly maintained.
- Foster positive relations with patients, hospital, and office staff.
- Support receptionists to ensure accurate and timely patient responses.
- Manage uncovered positions as needed.
- Promote the office to the public, employers, and community organizations.
- Monitor collections and operating costs to meet budget goals.
- Assist with development and oversight of capital and operating budgets.
- Work with physicians to optimize scheduling and work environment.
- Oversee timekeeping for all office personnel.
- Consult on hospital charges and ensure accurate inpatient billing.
- Manage ordering and inventory of office supplies and equipment.
- Handle patient complaints and resolve problems promptly.
- Ensure accurate charging for all patient services and interdepartmental charges, monitoring and correcting expense variances.
- Perform other duties as assigned.
Education:
High school diploma or equivalent required. Bachelor's degree from a four-year college or eight years of related experience is required.
Experience:
Minimum of two years of physician office management experience is required. Prior supervisory and billing experience is preferred.
Skills and Abilities:
- Strong computer skills and medical terminology knowledge.
- Ability to interpret physicians' documentation and apply CPT-4 and ICD-9 coding.
- Leadership and organizational skills.
- Ability to analyze and interpret professional journals, insurance policies, and regulations.
- Problem-solving skills with the ability to handle varied situations.
- Ability to work independently with good communication skills.
Physical Requirements:
Long periods of sitting with occasional standing, reaching, stooping, kneeling, or crouching. Ability to lift or move up to 25 pounds occasionally. Must be able to work under physical and mental stress. Motor coordination and finger dexterity required for operating office equipment.