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Assistant Director Of Ticket Operations Jobs (NOW HIRING)

AEG

Manager, Ticket Operations

Cleveland, OH · On-site

The Manager of Ticket Operations will work with the Vice President and Senior Director of Ticket Operations to oversee all aspects of ticket operations for events held at Rocket Arena. This includes ...

AEG

Director of Ticket Sales

Alameda, CA · On-site

$80K - $90K/yr

... of a high-performing sales organization. The Director, Ticket Sales owns the vision and execution ... Ensure alignment between ticket sales and game day operations to deliver seamless, exceptional fan ...

AEG

Gameday - Ticket Resolution Ambassador

TX · On-site

$12/hr

Work all Houston Texans and LSSE gamedays. * Assist and troubleshoot mobile ticketing issues on ... Operations Coordinator and Senior Director of Ticket Operations. Subject to reasonable ...

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How much do assistant director of ticket operations jobs pay per year?

As of Jun 13, 2026, the average yearly pay for assistant director of ticket operations in the United States is $85,179.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $111,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Assistant Director of Ticket Operations, and why are they important?

To thrive as an Assistant Director of Ticket Operations, you need expertise in event ticketing, revenue management, and customer service, often backed by a degree in business, sports management, or a related field. Familiarity with industry-standard ticketing software such as Ticketmaster or Paciolan, as well as experience with CRM and reporting tools, is typically required. Strong organizational, leadership, and communication skills help in managing staff, resolving patron issues, and collaborating with other departments. These skills and qualifications are essential for ensuring efficient ticket operations, maximizing sales, and delivering a positive fan experience.

What does an Assistant Director of Ticket Operations do?

An Assistant Director of Ticket Operations oversees the daily management of ticket sales, distribution, and customer service for sports teams, entertainment venues, or events. They assist in developing ticketing strategies, managing box office staff, and ensuring smooth operations with ticketing software. Additionally, they help coordinate with other departments to maximize attendance and revenue, while maintaining excellent customer service for patrons. Their work is essential to ensuring events run efficiently and attendees have a positive experience.

What are some common challenges faced by an Assistant Director of Ticket Operations, and how can they be addressed?

Assistant Directors of Ticket Operations often encounter challenges such as managing high-volume ticket sales during peak event periods, ensuring accurate and timely reporting, and coordinating with various departments like marketing, finance, and customer service. Effective communication and strong organizational skills are essential to address these challenges, as is proficiency with ticketing software and data analytics. Staying adaptable and proactive, especially during last-minute changes or ticketing system updates, helps ensure smooth operations and a positive customer experience.
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Assistant Director Of Ticket Operations jobs near you
Infographic showing various Assistant Director Of Ticket Operations job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $85,179 per year, or $41 per hour.

Assistant Director of Ticket Operations

AEG

Fayetteville, AR • On-site

Part-time

Posted 9 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Summary Of Job Duties
The Assistant Director of Ticket Operations is responsible for managing ticket operations for assigned sports, including event setup, season and item builds, ticket sales and distribution, reporting, and game day operations. This position serves as the primary ticket office liaison for Baseball and additional sports as assigned, ensuring accurate ticketing system management, efficient event execution, and exceptional customer service. The Assistant Director also oversees the recruitment, training, and supervision of part-time student ticket staff while supporting the overall mission of the Athletics Ticket Office.
This position is designated as weather/event essential. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Qualifications
Minimum Qualifications:
  • Bachelor's degree from an accredited institution of higher education
  • At least one year of ticket operations experience in collegiate athletics, professional sports, entertainment venues, or a related industry
  • Experience providing customer service and resolving ticketing-related inquiries and issues

Preferred Qualifications:
  • Master's degree from an accredited institution of higher education
  • Experience utilizing Paciolan or similar ticketing platforms for event builds, inventory management, ticket sales, and reporting
  • Experience with Salesforce, ARMS, eQuery, or similar CRM and donor management systems
  • Experience working in Division I collegiate athletics, professional sports, or a live-event venue environment
  • Experience hiring, training, scheduling, and supervising part-time, student, or temporary staff

Knowledge, Skills, & Abilities:
  • Knowledge of and compliance with specific NCAA, SEC, and institution rules that relate to this position
  • Excellent written and verbal communication skills with the ability to effectively communicate operational objectives and procedures to internal and external stakeholders
  • Proven ability to balance multiple projects simultaneously while meeting tight deadlines
  • Ability to work and interact with staff, faculty, and student-athletes
  • Ability to work extended hours, holidays, and weekends as needed
  • Ability to travel to away sporting events as needed

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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