Assistant Director Of Ticket Operations Jobs (NOW HIRING)

Reporting to the Director of Residence Life, the Assistant Director of Housing Operations is a member of the Residence Life leadership team and is responsible for the day-to-day administration of housing operations, including housing assignments and software management. The Assistant Director will encourage a supportive and inclusive environment aligned with the values of the office and Wofford College.
The Assistant Director is a 12-month, full-time position (40 hours/week). Normal office hours are 8:30am to 5pm Monday through Friday; however, hours may vary widely to include working evening and weekends, contingent on campus activities, and special events.
RESPONSIBILITIES
Housing Assignments & Operations - 50%

• Plan and execute the annual room selection lottery each spring and the housing selection process for incoming students each summer
• Manage ongoing room assignment process, including the mid-year housing application, commuting notifications, and study away form.
• Serve as the primary system administrator for eRezLife software within the office, specifically managing the Assignments functions of the software
• Facilitate room change requests throughout the year, including communication, timelines, and key management
• Coordinate the delivery of approved housing accommodations in partnership with the Office of Accessibility Services
• Manage room and building access protocols for the office, including maintaining all residential keys coordinating changes and updates with the Facilities, communicating ID access information to Campus Safety, and managing the electronic key cabinet system
• Serve as the department's primary liaison to Facilities to ensure the physical spaces and condition of the residence halls align with the educational mission of Wofford College
• Serve as direct supervisor for the RLC assigned to housing operations; and assist the Director in supervision of other Residence Life Coordinators in matters relating to housing operations
• Manage the summer housing program and serve as the liaison with the summer camps/conferences staff to facilitate external housing requests
• Oversee break stay (early arrival/late departure) requests with designated RLC
• Create and maintain an Operations calendar

Residence Life Administration - 40%

• Triage communication directed to the departmental email and direct to appropriate staff for follow-up
• Provide excellent customer service to members of the community engaging with the Office of Residence Life through walk-ins, phone calls, and the departmental email
• Craft communication regarding housing processes and policies
• Execute building openings and closings throughout the year
• Coordinate with the Business Office to ensure proper billing and charges
• Assist in the resolution of roommate conflicts
• Maintain the webpages for the Office of Residence Life
• Provide trainings, information sessions, and materials to ensure transparency of policies, processes, and procedures to students, staff, and appropriate campus partners
• Assist in the adjudication of residential violations as needed
• Lead the Office of Residence Life in the absence of the Director and Associate Director of Residence Life

Campus Life & Student Development - 10%

• Contribute to a healthy and positive workplace by supporting campus colleagues
• Serve on relevant college committees as necessary
• Serve in the CLSD on-call rotation
• Other duties as assigned

REQUIRED QUALIFICATIONS
Master's degree in higher education, student affairs or related field and minimum of two years of experience working in residence life, housing, student development, or closely related fields (intern/graduate experience will be considered); OR equivalent combination of education and experience. Experience with housing/occupancy management software (direct experience with eRezLife is highly desirable) Demonstrated aptitude for working and communicating effectively in a professional manner Demonstrated ability to multi-task and respond effectively in high-stress situations Demonstrated commitment to fostering a diverse educational environment and workplace and an ability to work effectively with a diverse faculty and student populations
PREFERRED QUALIFICATIONS
Effective computer proficiency and knowledge of Microsoft Office applications Experience in an on-call rotation and/or with crisis response Knowledge of relevant higher education applications and software (including Banner) Demonstrated commitment to the values and goals of a residential, liberal arts college
COMPENSATION AND BENEFITS
Salary will be commensurate with experience. Wofford College provides a competitive benefits package, including employer contribution to retirement savings, employer premium contribution to comprehensive major medical insurance, tuition remission for qualifying dependents, and disability insurance. Other benefits include free on-campus parking, campus dining options, and other fringes.
ABOUT WOFFORD COLLEGE
Wofford College, established in 1854, is a private liberal arts residential college located a few blocks north of downtown Spartanburg, South Carolina. Wofford offers 27 major fields of study to a student body of nearly 1,800 undergraduates and is nationally known for the strength of its academic program, outstanding faculty, and study abroad participation. Wofford is home to one of the nation's 290 Phi Beta Kappa chapters. The college community supports 19 NCAA Division I athletics teams and numerous student organizations, including honor societies, professional organizations, faith-based organizations, Greek life, and club sports.
SPARTANBURG, SOUTH CAROLINA
Spartanburg is located in upstate South Carolina, 30 miles east of Greenville, South Carolina, an hour from Charlotte, North Carolina, and three hours east of Atlanta, Georgia. Historic Charleston and the South Carolina coast are three hours away, and Wofford sits an hour south of the artistic, culinary hub of Asheville, North Carolina. Spartanburg is a growing, diverse community that supports six college and university campuses along with numerous civic arts and cultural associations. It became the first city in South Carolina to join the Government Alliance on Race and Equity and, in 2012, became one of five cities nationally to participate in the 10-year Wellville program, a national nonprofit initiative dedicated to improving equitable well-being in U.S. cities. Spartanburg and Wofford partner on multiple community equity initiatives, including the Northside Initiative, which has brought together a diverse group of citizens to revitalize a neighborhood in ways that don't reproduce the harm of earlier urban renewal programs.
EEO STATEMENT
Wofford College values diversity within our students, faculty and staff and strives to recruit, develop and retain the most talented people. Wofford College does not discriminate in employment on the basis of race, color, creed, religion, sex, sexual orientation, transgender status, gender identity, age, national origin, disability, veteran status or any other legally protected status in accordance with applicable federal, state and local laws. For information about Wofford's Title IX compliance, visit wofford.edu/administration/title-ix. It is the policy of Wofford College to provide reasonable accommodations for qualified individuals with disabilities for employment. If you require any accommodations to participate in any part of the hiring process, please contact HumanResources@Wofford.edu.