Director Of It Operations Jobs (NOW HIRING)

Onsite: Lincoln, CA

Benefits: Medical, Vision, Dental, 401K, Life Insurance, Health Savings Account, Costco Membership Reimbursement and 40% off Employee Discount

About San Francisco Bay Coffee:

Established in 1979, San Francisco Bay Coffee operates as a family-owned coffee company in its third generation focused on innovation and sustainability. San Francisco Bay Coffee has an international network of over 32,000 farmers and treats all its suppliers as extended members of the family. They offer a variety of coffee products sourced from farms worldwide, including OneCup and a range of bag sizes, all at various roast levels. The brand also sells coffee related merchandise. San Francisco Bay Coffee sell via the following channels: club, regional and national grocery stores, and online. San Francisco Bay Coffee is committed to sustainable and eco-friendly farming and production. The San Francisco Bay Coffee family has maintained a tradition of quality and exceptional service since their inception. They have cemented their reputation as experts in the coffee world by spearheading innovation to create a high quality and affordable coffee product.

Job Summary:

This role is a contributing member of the leadership team, driving decision processes of the various business units in order to adequately anticipate technology resource needs, offer advice on technology-enabled opportunities, direct the development of new and innovative solutions, and respond to emergent requirements. 

The Director of IT establishes San Francisco Bay Coffee’s technical vision and leads all aspects of San Francisco Bay Coffee technology development. This position is responsible for the organization’s total IT and operational technology (OT) footprint as it relates to strategy, architecture, policy, compliance, security, and risk management of IT-enabled functions - spanning enterprise applications, cloud infrastructure, cybersecurity, data governance, manufacturing systems, and analytics.

Responsibilities:

Strategy & Leadership

• Provide strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for the organization. Research new solutions and technologies and implement changes
• Own the multi-year IT strategy and roadmap aligned to company growth, margin, service-level, and food-safety objectives
• Responsible for organizational direction and business unit strategies with regards to technology, digital commerce, and customer-facing systems
• Develop and monitor annual operating and capital budgets for information and technology systems
• Establish and chair IT governance covering intake, prioritization, architecture review, and change control
• Lead and develop the Information Technology team, including talent development, performance management, and succession planning

Data Governance, Analytics & Digital Transformation

• Develop and lead a company-wide data governance program to ensure data quality, consistency, security, accessibility, and accountability across the organization
• Develop a cohesive enterprise data ecosystem that consolidates information from manufacturing equipment, production systems, ERP platforms, and business applications into a centralized environment for analysis, regulatory compliance, reporting, and performance measurement
• Own enterprise data governance using Microsoft Purview, including data classification, sensitivity labeling, data loss prevention, retention, and cloud auditing
• Direct the Power BI and Microsoft Fabric analytics platform, including data model standards and a governed single source of truth
• Partner with Finance, Sales, Supply Chain, and Operations to deliver decision-grade reporting, analytics, and business intelligence
• Lead responsible adoption of AI technologies, including Microsoft 365 Copilot and Power Platform, while ensuring proper governance, security, and user adoption

Cybersecurity & Risk Management

• Establish and maintain a corporate-wide information security program to ensure that information assets are adequately protected
• Drive a zero-trust, identity-first security model including multifactor authentication, Conditional Access, single sign-on, privileged access management, and least-privilege role design
• Identify, evaluate, and communicate information security risks in a manner that meets compliance and regulatory requirements
• Lead incident response planning, cybersecurity risk management, security awareness programs, and third-party security reviews
• Partner with company leadership and legal counsel to align security and privacy practices across the organization

Infrastructure & Business Continuity

• Own hybrid infrastructure across Microsoft Azure and on-premises compute, storage, virtualization, and enterprise networking
• Provide oversight of network, systems, database maintenance, performance, and Help Desk operations
• Own business continuity and disaster recovery planning, testing, and execution
• Define service levels, escalation paths, support standards, and customer satisfaction measurement for IT services

Application Support & Project Management

• Ensure IT supports enterprise applications and provides project management for technology initiatives
• Lead project identification, budgeting, vendor selection, implementation, training, and change management efforts
• Collaborate with operational departments to define reporting, analytics, and technology requirements that improve business performance

Comply with all company policies and procedures, demonstrating a strong commitment to Food Safety and Good Manufacturing Practices (GMP) in support of product integrity, operational excellence, and regulatory compliance

Education and Experience:

• Bachelor’s or Master’s degree in Information Technology, Computer Science, Information Systems, or equivalent related experience
• 10+ years of progressive experience in Information Technology, including leadership and management of technical teams
• Experience leading enterprise ERP implementations, upgrades, or major enhancements; Microsoft Dynamics 365 Business Central preferred
• Experience leading cybersecurity programs, including identity management, endpoint security, incident response, and user awareness initiatives
• Experience supporting manufacturing operations and/or food and beverage production environments preferred
• International experience and knowledge of compliance regulations in Mexico and Panama preferred
• PMP, ITIL, CISSP, CISM, or relevant Microsoft certifications preferred

Requirements:

• Experience supporting external audits, customer audits, and regulatory inspections
• Demonstrated experience communicating effectively with all levels of the organization, from executive leadership to production floor personnel
• Ability to execute both tactical and strategic initiatives
• Proven experience collaborating with Sales, Marketing, Operations, Supply Chain, Finance, Quality, and Executive Leadership teams
• Demonstrated leadership ability with experience in management, strategic planning, supervision, and budgeting
• Ability to make sound business and technology decisions in fast-paced environments, including during operational disruptions and cybersecurity incidents
• Experience building and executing short- and long-term technology roadmaps
• Experience leading enterprise cybersecurity, infrastructure, cloud, ERP, and business application initiatives
• Experience developing and implementing data governance, analytics, business intelligence, and digital strategy initiatives

Job Type: Full-time

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Fair Chance Act

San Francisco Bay Coffee will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if San Francisco Bay Coffee is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act | CRD (ca.gov) webpage.