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Director Customer Relations Jobs in Decatur, GA (NOW HIRING)

Novoco

Employee Relations Specialist

Atlanta, GA · On-site +1

... customer focus to the business. Dare to bring your unique perspective? At Novogradac, we value ... Assistant Director of Human Resources. Recommend course of action from coaching to formal ...

SBM Management Services LP

Site Director

Atlanta, GA · On-site

The Site Director oversees all necessary planning, supervision, budgeting, customer relations, and developing strategies for retention and future growth within the assigned client. Roles ...

Aegis Therapies

Director of Rehab

Atlanta, GA

$90K - $110K/yr

Director of Rehabilitation / DOR Job Type: Full-time Schedule: 40 hours per week, Monday to Friday ... customer relations. * Identify and implement growth opportunities across the CCRC community and ...

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All JobsDirector Customer Relations JobsDirector Customer Relations Jobs in Decatur, GA

Director Customer Relations information

See Decatur, GA salary details

$38.1K

$101.5K

$168.9K

How much do director customer relations jobs pay per year?

As of Jun 22, 2026, the average yearly pay for director customer relations in Decatur, GA is $101,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,200.00 and $125,500.00 per year, depending on experience, location, and employer.

What does a director of customer relations do?

A director of customer relations oversees a company's customer service strategies, manages customer satisfaction initiatives, and leads teams to improve client experiences. They analyze feedback, develop policies, and coordinate with other departments to ensure customer needs are met effectively.

How does a Director of Customer Relations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Relations frequently works alongside teams such as sales, marketing, product development, and support to ensure a seamless customer experience. This role involves translating customer feedback into actionable insights for these departments, helping to align company offerings with customer needs. Regular cross-functional meetings and strategic planning sessions are common, as the Director acts as a bridge to foster communication and drive customer-centric initiatives throughout the organization.

What is the 10/5/3 rule in customer service?

The 10/5/3 rule in customer service suggests that a customer should receive a response within 10 minutes, a follow-up within 5 hours, and a resolution within 3 days. For a Director of Customer Relations, understanding this rule helps set clear response time standards and improve customer satisfaction through timely communication.

What jobs pay 2000 a day?

High-level executive roles such as Chief Executive Officers, Chief Financial Officers, and certain specialized consultants can earn around $2,000 per day, especially with extensive experience, industry expertise, and in large organizations. These positions often require advanced degrees, leadership skills, and a track record of success, and compensation may include bonuses and stock options.

What are the key skills and qualifications needed to thrive as a Director of Customer Relations, and why are they important?

To thrive as a Director of Customer Relations, you need expertise in customer service management, strategy development, and a track record of leadership, typically supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and quality assurance systems is important for driving and measuring customer engagement. Exceptional communication, conflict resolution, and team leadership skills help build strong relationships and foster a customer-centric culture. These competencies are crucial for ensuring customer satisfaction, loyalty, and the overall growth of the organization.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media executives, media directors, or producers with extensive experience and strong industry networks can earn $150,000 or more annually. These positions often require advanced skills, leadership abilities, and sometimes specialized certifications or advanced degrees. Compensation varies based on company size, location, and individual performance.
What are the most commonly searched types of Customer Relations jobs in Decatur, GA? The most popular types of Customer Relations jobs in Decatur, GA are:
What job categories do people searching Director Customer Relations jobs in Decatur, GA look for? The top searched job categories for Director Customer Relations jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Director Customer Relations jobs? Cities near Decatur, GA with the most Director Customer Relations job openings:
    Director Customer Relations jobs near you
    Infographic showing various Director Customer Relations job openings in Decatur, GA as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 33% Full Time, 63% Part Time, 1% Contract, and 1% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $101,460 per year, or $48.8 per hour.
    Customer Service Administrator 1

    Customer Service Administrator 1

    Southeastern Freight Lines

    Austell, GA • On-site

    $17.26 - $21.88/hr

    Other

    Posted 23 days ago

    Southeastern Freight Lines rating

    8.7

    Company rating: 8.7 out of 10

    Based on 44 frontline employees who took The Breakroom Quiz

    2nd of 62 rated delivery companies

    Job description

    As a Customer Service Administrator 1, you will be responsible for general clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as scanning, driver check-in, working in the Gate Office, cashier, or receptionist.

    Use a scanning machine to ensure bills are properly loaded into the Company’s computer system for processing. Perform pick-up of bills in routing office and delivers to various locations on the dock. Aid the Linehaul Dispatch area, as needed, when associates are on vacation or are out sick. Receive drivers at gate and obtain information on driver’s name and freight that is on the trailers. Assign drivers a number and assign appropriate place to unhook trailer. Direct visitors and truckers to various parts of the building or premises. Balance daily cash report and account for all bills and make and prepare all bank deposits and checks and verify all night deposits. Provide daily phone coverage for the Service Center by operating a switchboard console. Provide applicants with applications and collect them upon completion and welcomes visitors to the Service Center. 

    For this role, you must have: a High School Diploma or GED; the ability to satisfactorily pass background check and alcohol and drug test; 6 months of related experience and/or previous office experience; strong customer relations skills to communicate effectively with internal and external customers; the ability to manage multiple tasks with interruption; computer skills; and be familiar with Microsoft Office applications. We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems. Pay: $17.26-$21.88 Per Hour 

    Work Shift

    Second Shift

    http://www.youtube.com/watch?v=xZc1A8aeshc

    What Southeastern Freight Lines employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Southeastern Freight Lines logo

    About Southeastern Freight Lines

    Sourced by ZipRecruiter

    Southeastern Freight Lines is a freight transportation company based in Lexington, SC, US. The company operates in the trucking and transportation industry, specializing in customized solutions for regional less-than-truckload (LTL) transportation services. Founded in 1950 by W.T. Cassels, Southeastern Freight Lines initially served a number of states in the southeastern United States. Through the years, the company has significantly expanded, now providing comprehensive transportation solutions all over the continent. Adhering to their mission of meeting or exceeding the needs of every customer – every single time, the company takes pride in consistently delivering top-tier service. Notable achievements include groundbreaking customer service technologies and winning multiple quality awards in their industry.

    Company size

    5,001 - 10,000 Employees

    Headquarters location

    Lexington, SC, US

    Year founded

    1950

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