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Customer Relations Coordinator Jobs in Decatur, GA

FIRE, Atlanta

Public Relations Coordinator

Atlanta, GA · On-site

Identifying and delivering customers needs * Managing and developing campaigns * Building strong relationships with existing clients, new clients, and customers * Setting and meeting individual goals

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How much do customer relations coordinator jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer relations coordinator in Decatur, GA is $20.75, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $22.98 per hour, depending on experience, location, and employer.

What Is a Customer Relations Coordinator?

A customer relations coordinator is responsible for ensuring the highest level of customer service is being offered by a company. You work directly with the customer to ensure all their needs are being met. Your job duties include responding to customer service inquiries, addressing customer problems, and finding ways to improve the overall service of the company. The qualifications for a career as a customer relations coordinator include a high school diploma. Some employers, however, may prefer post-secondary education. A successful customer relations coordinator needs strong communication and interpersonal skills.

What are the key skills and qualifications needed to thrive as a Customer Relations Coordinator, and why are they important?

To thrive as a Customer Relations Coordinator, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a relevant degree or experience. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Exceptional interpersonal skills, patience, and attention to detail help you stand out in this role. These competencies are crucial for efficiently resolving customer concerns, building lasting relationships, and ensuring client satisfaction.

How does a Customer Relations Coordinator typically interact with other departments to resolve client issues?

A Customer Relations Coordinator often serves as a vital link between clients and various internal teams such as sales, technical support, and operations. When a client issue arises, the coordinator gathers all necessary information, communicates the client's concerns to the appropriate departments, and follows up to ensure a timely resolution. This role requires strong communication and organizational skills, as coordinators must track progress, update clients, and ensure that solutions align with both customer expectations and company policies. Collaborating effectively with multiple teams is essential for maintaining high levels of customer satisfaction and trust.

What are Customer Relations Coordinators?

Customer Relations Coordinators are professionals responsible for managing and improving the relationship between a company and its customers. They handle customer inquiries, resolve complaints, and ensure customer satisfaction by coordinating communication between clients and various departments. Their role often includes tracking customer feedback, addressing service issues, and assisting with account management. By providing excellent support and proactive solutions, they help build loyalty and foster long-term business relationships.

What is the difference between Customer Relations Coordinator vs Customer Service Representative?

AspectCustomer Relations CoordinatorCustomer Service Representative
CredentialsHigh school diploma; some roles prefer associate's or bachelor's degreeHigh school diploma typically required
Work EnvironmentOffice settings, client meetings, cross-department collaborationCall centers, retail, online support
Employer & Industry UsageBusinesses focusing on long-term customer engagementCustomer support across various industries
Common Search & ComparisonCustomer Relations CoordinatorCustomer Service Representative

The main difference is that Customer Relations Coordinators focus on building and maintaining long-term customer relationships, often involving strategic planning and cross-department collaboration. Customer Service Representatives primarily handle direct customer inquiries and support, typically in call centers or retail environments. Both roles require strong communication skills, but the Coordinator role often involves more relationship management and strategic tasks.

More about Customer Relations Coordinator jobs
What are the most commonly searched types of Customer Relations jobs in Decatur, GA? The most popular types of Customer Relations jobs in Decatur, GA are:
What job categories do people searching Customer Relations Coordinator jobs in Decatur, GA look for? The top searched job categories for Customer Relations Coordinator jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Relations Coordinator jobs? Cities near Decatur, GA with the most Customer Relations Coordinator job openings:
Customer Relations Coordinator jobs near you
Infographic showing various Customer Relations Coordinator job openings in Decatur, GA as of May 2026, with employment types broken down into 81% Full Time, 14% Part Time, and 5% Nights. Highlights an 47% Physical, 6% Hybrid, and 47% Remote job distribution, with an average salary of $43,154 per year, or $20.7 per hour.
Customer Relations Coordinator - Arby's

Customer Relations Coordinator - Arby's

Inspire Brands

Atlanta, GA • On-site

Other

Posted 9 days ago

Inspire Brands rating

5.7

Company rating: 5.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

30th of 104 rated fast food restaurants

Job description

The Customer Relations Coordinator will be responsible for handling mostly level 2 guest contacts in support of Arby's. Primary channels include phone, web forms, and social media, where the coordinator delivers thoughtful, solutions-focused support that reflects the voice and values of Arby's.

Success in this role means balancing efficiency and empathy - resolving concerns within established service level agreements (SLAs), maintaining accurate case documentation - while contributing to a positive, team-oriented culture. The ideal candidate thrives in a fast-paced environment and is energized by creating great guest experiences every day.

*This position is currently an 80% onsite role

RESPONSIBILITIES

  • Answering customer concerns, questions, and resolving issues that may have technical aspect to it. Primary channels are phone calls, webform, and social.
  • Improve customer satisfaction by actively listening, accurately categorizing customer contact reasons/experiences and respond accordingly.
  • Provide accurate responses by actively participating in daily departmental communications, maintaining awareness of existing products as well as new products and promotional initiatives.
  • Ability to multitask using multiple databases to accurately research and respond to inquiries.
  • Ability to quickly recognize escalating trends and problem solve potential root causes.
  • Ensure data/report integrity by continuously understanding use of tools and thebusiness needs for information.
  • Identify, communicate, and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution.
  • Additional projects and duties as assigned.

EDUCATION QUALIFICATIONS

  • Bachelor's degree

EXPERIENCE QUALIFICATION

  • Previous customer service experience

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

  • Superior communication (listening, verbal, & written).
  • Ability to listen, talk, and type simultaneously.
  • Demonstrate ability to troubleshoot and problem solve.
  • Ability to work under pressure and maintain a positive attitude.


Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide.
We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.

What Inspire Brands employees say

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Benefits

Hours and flexibility

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About Inspire Brands

Sourced by ZipRecruiter

Inspire Brands Inc., located in Atlanta, GA, United States, operates in the foodservice industry as a multi-brand restaurant company, making it among the biggest restaurant companies globally. Their portfolio includes well-known restaurant brands such as Arby's, Buffalo Wild Wings, Sonic, and Jimmy John's, reflecting their commitment to innovation and quality. Founded in 2018 as a result of a consolidation of various restaurant brands under one corporate umbrella, Inspire Brands was formed with a vision to invigorate excellent brands and supercharge their long-term growth.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Year founded

2018

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