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Customer Relations Manager Jobs in Decatur, GA (NOW HIRING)

G SQUARED FUNDING LLC

Be Seen First

Client Relations Manager

Sandy Springs, GA · On-site

$36K - $40K/yr

Previous experience in customer service, sales, or other related fields * Ability to build rapport ... a Client Relations Manager. This company specializes in- Accounts Receivable financing for ...

G SQUARED FUNDING LLC

Be Seen First

Client Relations Manager

Sandy Springs, GA · On-site

$36K - $40K/yr

Previous experience in customer service, sales, or other related fields * Ability to build rapport ... a Client Relations Manager. This company specializes in- Accounts Receivable financing for ...

Marriott

Guest Relations Manager

Atlanta, GA · On-site

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... Ensuring Exceptional Customer Service Provides services that are above and beyond for customer ...

Bass Pro Shops

Customer Relations Associate

Acworth, GA · On-site

$35K - $44K/yr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Ability to establish and maintain effective working relationships with Management, coworkers and ...

Owens & Minor

Customer Relations Liaison

Marietta, GA · On-site

$25 - $28/hr

Responds to customer needs, concerns and complaints in a timely manner. * Consults with clients and ... Manages all follow-up functions with the account, post set-up. * Oversees all transactions coming ...

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All JobsCustomer Relations Manager JobsCustomer Relations Manager Jobs in Decatur, GA

Customer Relations Manager information

See Decatur, GA salary details

$11

$26

$49

How much do customer relations manager jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for customer relations manager in Decatur, GA is $26.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $30.53 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a Customer Relations Manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What does a Customer Relations Manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Relations Manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.
What are the most commonly searched types of Customer Relations jobs in Decatur, GA? The most popular types of Customer Relations jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Relations Manager jobs? Cities near Decatur, GA with the most Customer Relations Manager job openings:
Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Decatur, GA as of June 2026, with employment types broken down into 93% Full Time, 2% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,332 per year, or $26.1 per hour.

Customer Relations Manager (CRM)

Crabapple Careers!

Alpharetta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Be an early applicant

Job description

Description:

Customer Relations Manager (CRM)

Full Time Opportunity


Come join an amazing Team and watch your Career GROW, at Crabapple Landscapexperts! Crabapple is a privately owned Company successfully operating for 30 + years, with a team of knowledgeable, professionals committed to providing our customers with a wide range of services to improve their outdoor environment. We remain one of Atlanta’s Top – 5 locally owned landscape firms.

As a premier landscape management Company, we are proud to partner with Community HOA’s, Senior Living Facilities, Corporate Campuses, Multi – Family Housing Communities, Commercial Properties, CID’s, Etc.

An ideal candidate would be highly motivated and self-driven, focusing on developing and maintaining meaningful relationships with our customers. The core requirements of the CRM position revolve around the ability to build relationships with potential customers and act as the primary liaison with our existing customers.


Primary Responsibilities:

· Discover customers concerns and needs, develop solutions

· Effectively build and maintain trust-based professional relationships

· Establish, communicate, and maintain site budgets outlining annual customer budgets

· Be proactive to identify and seek potential up- sale opportunities to enhance or resolve problems on client sites

· Initiate and conclude renewals for grounds maintenance contracts for customer retention

· Work at a fast pace and operate with a high sense of urgency

· Work well with all team members, leveraging their expertise with yours

· Work with the operations team to ensure a high standard of quality

· Learn and build on customers interests

· Build strong business relationships and provide solutions to challenges

· Deliver timely and accurate reports on a regular basis


Core Capabilities:

· Ability to Communicate positively, effectively – Written and Verbal

· Effective Negotiation Skills

· Highly Self-Motivated

· Marketing Knowledge and Mindset

· Ability to Analyze Data

· Project/Process Management

· Superior Customer Service Skills

· Excellent Interpersonal Skills

· Possess Confidence


Work Conditions / Essential Functions:

· Will be required to work in a non-climate-controlled environment at times

· Sitting in an office environment, potential repetitive use of hands/wrists while typing

· Ability to walk and/or stand for long periods of time during customer site visits


Requirements:


· College degree preferred (Horticulture, Arboriculture, Landscaping, Marketing, Business Management, Landscape Design, etc.), will consider proven experience in the landscaping industry in lieu of degree.

· 1-3 years of outside sales experience

· 2 + years of Green / Landscape Industry Experience

· Microsoft Office, Intermediate Experience

· CRM Software, Intermediate Experience

· Valid driver's license and acceptable MVR for business travel


Benefits:

We are proud to offer the following benefits package to our Team Members.

· Medical – HDHP and PPO Options

· Dental

· Vision

· Short Term Disability

· Term Life Insurance

· Accident Care

· Critical Care

· 401k with Employer Match

· PTO – Paid Time Off

· Paid Holidays

Core Values:

At Crabapple we base our actions on the following core values and request the same from all Team Members:

· Work With Purpose

· Actions Speak Truth

· Be Involved

· Team Effort

· Excited To Work

We are an (EOE) Equal Opportunity Employer. We participate in E - Verify.