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Customer Relations Manager Jobs in Decatur, GA (NOW HIRING)

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Customer Relations Manager information

See Decatur, GA salary details

$11

$26

$49

How much do customer relations manager jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for customer relations manager in Decatur, GA is $26.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $30.53 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a Customer Relations Manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What does a Customer Relations Manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Relations Manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.
What are the most commonly searched types of Customer Relations jobs in Decatur, GA? The most popular types of Customer Relations jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Relations Manager jobs? Cities near Decatur, GA with the most Customer Relations Manager job openings:
Infographic showing various Customer Relations Manager job openings in Decatur, GA as of June 2026, with employment types broken down into 93% Full Time, 2% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,332 per year, or $26.1 per hour.

Assistant Client Relations Manager

Tidewater Consulting

Smyrna, GA โ€ข On-site

Full-time

Posted 28 days ago


Job description

Tidewater looking for the best talent in the Atlanta area, to join our Client Relations team. The objective of the Client Relations role is to extend company outreach, establish new business, and drive revenue on behalf of our client. Tidewater is seeking a motivated individual who desires a professional, yet fun and energetic work environment. We pride ourselves on our outstanding leadership development program and unique work culture. So, if you are looking for a career that can provide both financial stability and job advancement opportunities, then this is the right place for you.
This position is full time and involves responsibilities in:
  • Entry-level sales, marketing, and customer service
  • Entry-level management training and development
  • Client relationship building and sales presentations
  • Field sales and marketing of new products for our clients
  • Product knowledge and presentation skills
  • Interviewing and training company new hires

Company Benefits:
  • On-site fitness center and cafe
  • Merit-based advancement structure
  • Team orientated and fun work environment
  • Travel opportunities both domestically and internationally
  • Outstanding growth and management opportunity

Applicant Requirements:
  • Must be able to commute to the office every day
  • Strong work ethic, motivated and goal-oriented
  • Solution-oriented and the ability to manage self
  • Entrepreneurial mentality
  • Proven leadership skills

Those with experience or interest in any of the following categories will do well in this role: Sales, marketing, customer service, retail, athletics, restaurant, teamwork, training, campaigns, leadership, communication, outreach, advertising, business development, hospitality, adaptability, promotions, teams, clubs, fitness, problem solving, military, entrepreneurship, delivery, negotiation skills, products and services.