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Customer Relations Manager Jobs in Decatur, GA (NOW HIRING)

Accendra Health

Customer Relations Liaison

Marietta, GA · On-site

$25 - $28/hr

Responds to customer needs, concerns and complaints in a timely manner. * Consults with clients and ... Manages all follow-up functions with the account, post set-up. * Oversees all transactions coming ...

Accendra

Customer Relations Liaison

Marietta, GA

$25 - $28/hr

Responds to customer needs, concerns and complaints in a timely manner. * Consults with clients and ... Manages all follow-up functions with the account, post set-up. * Oversees all transactions coming ...

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All JobsCustomer Relations JobsCustomer Relations Manager JobsCustomer Relations Manager Jobs in Decatur, GA

Customer Relations Manager information

See Decatur, GA salary details

$11

$26

$49

How much do customer relations manager jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for customer relations manager in Decatur, GA is $26.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $30.53 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a Customer Relations Manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What is the role of a Customer Relationship Manager?

A Customer Relationship Manager (CRM) is responsible for building and maintaining strong relationships with clients to enhance customer satisfaction and loyalty. They analyze customer data, address concerns, and coordinate with sales and support teams to improve service quality. Strong communication skills and familiarity with CRM software are essential for this role.

Is being an RM a stressful job?

A Customer Relations Manager (CRM) role can be stressful due to managing customer expectations, resolving complaints, and meeting performance targets. The job often requires strong communication skills, problem-solving abilities, and the ability to handle high-pressure situations, especially in fast-paced environments. However, workload and stress levels vary depending on the company, industry, and individual capacity.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

How much is the salary of a relationship manager?

A Customer Relations Manager's salary typically ranges from $50,000 to $85,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, and strong communication skills are essential for success in this position.

What does a Customer Relations Manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Relations Manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.
What are the most commonly searched types of Customer Relations jobs in Decatur, GA? The most popular types of Customer Relations jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Relations Manager jobs? Cities near Decatur, GA with the most Customer Relations Manager job openings:
Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Decatur, GA as of July 2026, with employment types broken down into 75% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,332 per year, or $26.1 per hour.
Alumnae and Donor Relations Manager

Alumnae and Donor Relations Manager

Agnes Scott College

Decatur, GA • On-site

Full-time

Posted 29 days ago

Job description

Office: Alumnae and Donor Relations
Reports to: Senior Director of Alumnae and Donor Relations
Work Period: 12-month
Hours: Full-time
Overtime: Non-exempt
Job Grade: 7
General Summary: Supports alumnae programming, data analysis, web maintenance, CRM and communications for alumnae and donors through the office of alumnae and donor relations within the guidelines of federal, state, and local laws, and office, division and college policies and procedures. Reports to the senior director of alumnae relations and works with the associate director, co-workers, student workers/interns, colleagues within the division of college advancement, as well as alumnae, faculty, staff, students, professionals at other colleges, and members of the community to support the alumnae office.
Essential Job Functions:
  1. Responds to inquiries and requests from alumnae, donors, faculty, staff, students by phone, e-mail, and in

Person.
  1. Collaborates with the senior director of alumnae and donor relations, coordinates communications, including email marketing and print mailings, to alumnae and donors. Responsibilities include pulling and importing lists, printing mailing labels.
  2. Solicits and receives class news from individual alumnae and class secretaries. Complies and edits class news for publishers and handles birth and obituary processes.
  3. Assists in implementing events such as Alumnae Weekend, Reunion Boot Camp, Career-related Alumnae events,
  4. Serves on the Alumnae Association Board of Directors and other alumnae meetings, class reunion and chapter events, including

producing meeting or event materials, printing nametags.
  1. Uses multi-user database (Raiser's Edge/Blackbaud) to create event registration forms, record all event registration and attendance, generates monthly and quarterly reports. Manages online registration platforms, online payment systems and mobile payments.
  2. Ensures the alumnae website and online community are up-to-date and accurate. Leads all website maintenance and UX optimization for the Agnes Scott Alumnae webpage and Alumnae Weekend website.
  3. Enhances alumnae engagement through social media platforms by managing content, scheduling posts, and editing videos.
  4. Serves as the staff leader to the Alumnae Relations office's student organization: Student Alumnae Ambassadors. Responsibilities include planning events, organizing meetings, procuring necessary supplies, assisting with interviews, creating presentations, and managing related activities.
  5. Recruits and supervises alumnae office student workers
  6. Collaborates with the senior director of alumnae relations and the director of alumnae and donor engagement, manages the office budget including submitting check requests and reimbursements and reconciling accounts monthly; Processes work orders, maintains gift and office inventory, and orders office supplies. Develops, tracks and reports the Alumnae Weekend and other relevant project budgets, the Alumnae House budget, and contributes to developing, tracking and operating within budgets for the alumnae relations office.

REQUIREMENTS
Education: Bachelor's degree preferred.
Experience: 2-4 years of office and event planning experience. Knowledge of Agnes Scott a plus.
Knowledge/Skills/Abilities:
  • Ability to interact successfully with a variety of people and personalities, including effective problem resolution skills.
  • Attentive to details.
  • Strong technical skills are required - proficiency in MS Office suite, Google productivity suite, Zoom video conferencing; and working knowledge of CRM/databases (Raiser's Edge, NXT, SalesForce, etc.) and/or email marketing platforms (MailChimp, Constant Contact, Emma, etc).
  • Experience with event/project management and possess skills that make event/project management successful.
  • Ability to communicate effectively.
  • Insured driver in the State of Georgia.
  • Demonstrated ability to work independently and to maintain confidentiality where appropriate.

Other:
  • Occasional Irregular hours and over-time required, depending on special events, projects and travel.

PHYSICAL DEMANDS
Intermittent sitting, standing, stooping, crouching, walking and occasional moving of light objects. Work is performed in an office or at off-campus social/business settings.
DISCLAIMER
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
APPLICATION PROCESS
Please apply online. Position is posted until filled. Due to the overwhelming response to the college's staff openings we are unable to respond personally to individual telephone inquiries. No faxed submissions please.
EEO
To provide equal employment and advancement opportunities to all individuals, employment decisions at Agnes Scott College are based on merit, qualifications, and abilities. Agnes Scott prohibits unlawful discrimination based on protected categories in its employment practices. This shall include, but not be limited to, employment, promotion, compensation, benefits, training and termination.

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