Director Content Operations Jobs (NOW HIRING)

About the role

This role is for a senior individual contributor in the Content Planning team of the Insights, Strategy and Operations (ISO) organization. It is focused on ensuring the effective planning and delivery of Business and Technology Insights (BTI) content to deliver actionable, objective insights to clients and to support business growth, client engagement and retention.

What you will do :

• Work with BTI (and other functional areas where applicable) to develop high-impact content strategy for Gartner's mission-critical priorities and client journeys, ensuring content delivers maximum client value.

• Partner with Insights and Product Analytics (IPA) and data science leaders to harness proprietary data, demand signals, and neural network insights, ensuring content strategy is informed, predictive, and uniquely defensible in a rapidly evolving marketplace.

• Leverage AskGartner insights and ensure teams ability to understand content taxonomy and metadata to optimize AskGartner's use of content for ideal client experience.

• Deliver innovation and continuous improvement of the research content portfolio in alignment with BTI and Gartner business objectives.

• Partner with Gartner's Product Platform team to optimize and enhance Search and Recommendation algorithms and deliver content to support new client experience designs.

• Maintain an excellent understanding of our evolving client needs and the Gartner products to support their journeys using our content and the touchpoints with other channels (inquiry, interactive tools, conference attendance etc.)

• Lead execution of content initiatives from identification and ideation, through design and creation, by leveraging best practices in:

• Process design - design excellent processes and/or optimize existing processes, using convention of efficiency, simplicity, leverage, data utilization, and change management.

• Process execution - cost management, effective use of resources and feedback in all processes, effective and timely issue resolution, and root cause analysis.

• Work independently, as well as collaboratively, to achieve results:

  • Develop business cases and scope opportunities for projects/programs to drive content innovation.

  • Create and manage success measurement criteria and analysis to drive continuous program improvement to ensure desired outcomes are measured and met.

  • Design and deliver communications and presentations to all levels of management within and beyond BTI.

  • Guide and matrix manage project teams; coach and mentor project managers and team members for highly effective program management.

  • Support peer teams, sharing expert knowledge and providing training where required.

The results we are looking for:

• Delivery of Gartner business goals by improving the organization's ability to deliver must-have content and support compelling interactions with clients.

• Programs are agile, outcome centric, built to metrics and demonstrate value and return on investment through multiple iterations.

• Extensive use of latest technology, including AI, to maximize efficiency and scalability.

• Excellent reporting, training and stakeholder communications to ensure projects are continuously delivering on purpose and business impact.

What you will Need:

• Bachelors degree plus 7 years relevant experience.

• Solid understanding of the technology industry, major segments, trends and technologies, and common vendors, products and solutions used.

• Significant experience independently managing complex content programs, projects, and processes that demonstrate positive business impact within a complex organization.

• Experience working with the delivery of advanced, modular content in a major global enterprise context.

• Demonstrated track record of designing and improving business processes with rigor and attention to detail.

• Excellent written and oral communication skills and the ability to communicate effectively with a broad spectrum of roles and backgrounds across all levels of seniority.

• Excellent time management & prioritization skills to effectively manage a diverse workload, multiple non-routine complex projects and deliverables and priorities to meet ambitious deadlines.

• Experience with content management systems, content production and methodologies.

• Experience in UX principles and algorithmic driven content delivery platforms.

• Strong business acumen, able to see the big picture and make complex tradeoffs to optimize outcomes.

• High fluency in Microsoft PowerPoint, Word and Excel.

• Proficiency in data and analytics, presenting consumable data using charts and graphics tailored to the audience.

• Executive presence for interacting and presenting to senior leaders and stakeholders.

• Potential travel to select Gartner events. Overall travel less than 5%.

The ideal candidate for this role will have:

• Technology-centric thinking; understanding how to the use technology (established or emerging, such as AI) to revolutionize and challenge the status quo with proven results.

• Experience of Generative AI, LLMs and prompt engineering.

• Knowledge of industry standard approaches to content componentization and modularization.

• Demonstrated track record managing content and/or product strategy programs.

• Experience working in a complex and fast paced global workforce preferably in Research, Consulting, or Media industries.

• Experience leveraging data and metrics to understand customers, content, and/or product performance.

• Proven project management skills in agile environments.

#LI-NG2

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 120,000 USD - 167,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email toApplicantAccommodations@gartner.com.

Job Requisition ID:109726

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy

For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.