Director Content Operations Jobs in Delaware (NOW HIRING)

Are you a bold digital leader ready to shape how one of the world's most influential financial institutions shows up on the web? This is your opportunity to lead a high-impact enterprise team at the intersection of strategy, technology, and storytelling - driving the digital presence that millions of people experience every day.

As the Executive Director of Corporate Websites at JPMorganChase within the Corporate Technology organization, you will own the strategy, operations, and evolution of the firm's corporate web presence. You will lead a cross-functional team responsible for content production, platform operations, governance, stakeholder delivery, site health, analytics, and modernization across critical corporate website channels. Your work will directly shape how the firm communicates its brand, values, and business priorities to the world - at scale, with precision, and with measurable impact.

Job responsibilities

• Define and execute the long-term strategy for JPMorganChase's corporate web presence, aligning platform capabilities, content operations, and stakeholder priorities to firm-wide business objectives
• Lead and develop a high-performing, cross-functional team responsible for content production, platform operations, digital delivery, and operational governance across enterprise web channels
• Oversee enterprise web content management platform operations, including component and template governance, publishing workflows, production support, and release management in partnership with technology teams
• Drive governance frameworks for enterprise web publishing, including intake models, prioritization rules, quality assurance controls, release standards, and escalation paths across a complex stakeholder environment
• Partner with technology, cybersecurity, and platform engineering teams to ensure site reliability, performance optimization, defect resolution, and production readiness across all corporate web properties
• Champion digital best practices across accessibility, search engine optimization, site performance, analytics, user experience, and brand consistency to deliver high-quality, compliant web experiences
• Establish and evolve analytics and performance reporting capabilities to measure content effectiveness, site health, and delivery outcomes - translating insights into actionable improvements
• Lead the team through transformation initiatives, including workflow automation, process improvement, and adoption of AI-assisted delivery practices that accelerate production and improve quality
• Communicate clearly and persuasively with senior executives and cross-functional stakeholders, presenting strategic recommendations, managing tradeoffs, and driving alignment across the organization
• Manage competing priorities in a fast-paced environment while maintaining a high bar for quality, controls, and stakeholder confidence

Required qualifications, capabilities, and skills

• Formal training or certification on Corporate Website / Digital Leadership concepts and 10+ years applied experience
• Demonstrated experience leading corporate website, digital marketing, or enterprise content management teams within a large, complex organization
• Hands-on or leadership experience with Adobe Experience Manager or a comparable enterprise content management / web content management platform
• Proven ability to develop and implement governance frameworks for enterprise web publishing, including intake models, prioritization rules, release standards, quality assurance controls, and escalation processes
• Strong understanding of digital analytics and performance reporting, with experience measuring content effectiveness and translating data into strategic decisions
• Experience leading accessibility, search engine optimization, site performance, and content quality programs across large-scale web ecosystems
• Demonstrated success improving delivery speed, reducing operational friction, strengthening controls, and increasing stakeholder satisfaction across digital production teams
• Advanced executive communication and presentation skills, with a track record of influencing senior stakeholders and driving consensus across functions
• Strong leadership and organizational skills, with experience mentoring senior teams and fostering a culture of accountability, innovation, and continuous improvement

Preferred qualifications, capabilities, and skills

• Familiarity with AI-enabled content operations, workflow automation, digital production assistants, quality assurance tooling, and delivery acceleration practices
• Experience building or scaling an internal agency-style operating model for digital content production, platform execution, and stakeholder service delivery
• Background in financial services, regulated industries, or other complex enterprise environments where brand standards, compliance, and controls are central to digital delivery
• Experience leading digital modernization programs, including platform migrations, headless or composable architecture transitions, or large-scale content re-platforming initiatives

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans