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Director Client Success Jobs in California (NOW HIRING)

NAMSA

Client Success Program Manager

Irvine, CA · On-site

$75K/yr

... Study Directors, and other stakeholders. Engage as an active member of the Global Client Success ... team to troubleshoot system issues, continuously enhance the client journey, and contribute to ...

SDG

Client Success Manager (Remote)

Los Angeles, CA · Remote

Manage the client relationship by overseeing everything from status calls to solution walkthroughs ... Self-directed learning style; naturally operate with an execution mindset and enjoy working in a ...

Jade Global, Inc

Client Delivery Director

San Jose, CA · On-site

$100 - $150/hr

Role Summary As a Client Delivery Leader, you will serve as the single point of accountability for delivery success across one or more key client accounts. You will manage service delivery execution ...

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Showing results 21-40

All JobsClient Success JobsDirector Client Success JobsDirector Client Success Jobs in California

Director Client Success information

See California salary details

$38K

$119.8K

$176.7K

How much do director client success jobs pay per year?

As of Aug 14, 2026, the average yearly pay for director client success in California is $119,845.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,200.00 and $143,600.00 per year, depending on experience, location, and employer.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the most commonly searched types of Client Success jobs in California?

The most popular types of Client Success jobs in California are:

What are popular job titles related to Director Client Success jobs in California?

For Director Client Success jobs in California, the most frequently searched job titles are:

What job categories do people searching Director Client Success jobs in California look for?

The top searched job categories for Director Client Success jobs in California are:

What cities in California are hiring for Director Client Success jobs?

Cities in California with the most Director Client Success job openings:

Director Client Success jobs near you
Infographic showing various Director Client Success job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $119,845 per year, or $57.6 per hour.

Client Success Support Specialist

TruArc Health

Irvine, CA

$22 - $26/hr

Full-time

Posted 17 days ago

Job description

The Client Success Support Specialist provides essential support to the Client Success team by answering incoming phone calls, triaging provider and patient inquiries, managing support tickets, and assisting with routine administrative tasks. This role plays a key part in ensuring timely, professional communication and operational support for both internal teams and external clients.

Client & Inquiry Support

  • Respond promptly and professionally to incoming calls, emails, and portal inquiries per Standard Operating Procedures.
  • Triage and route provider and patient questions to the appropriate team
  • Escalate urgent or complex issues following established protocols
  • Deliver consistent, solution-focused service to clients and patients maintaining client satisfaction of 90% or higher in post interaction surveys

Ticket & Communication Management

  • Create, assign, and manage support tickets in Zendesk (or similar systems) per Standard Operating Procedures
  • Monitor ticket queues and ensure timely follow-up and resolution
  • Accurately document interactions and outcomes for tracking and reporting
  • Assist in organizing and distributing client communications and updates

Onboarding & Documentation

  • Support new client onboarding, including scheduling and progress tracking per Standard Operating Procedures.
  • Update client information and service tracking tools

Administrative & Operational Support

  • Monitor shared inboxes and respond using the approved workflows per Standard Operating Procedures
  • Compile data for client surveys, reports, and performance dashboards
  • Collaborate with internal teams to ensure smooth operations
  • Perform additional duties as assigned by the Director of Client Success

Qualifications

  • High school diploma or equivalent required; associate or bachelor’s degree preferred
  • 1+ years of experience in customer service or administrative support in a healthcare environment
  • Experience with support ticketing platforms required; Zendesk experience preferred
  • Experience with document and reporting software such as Adobe Creative Cloud, Microsoft Office Suite, or similar
  • Healthcare experience required, laboratory experience preferred
  • Strong written and verbal communication skills
  • Ability to handle multiple tasks while maintaining attention to detail

Key Attributes

  • Professional and courteous phone manner
  • Highly organized with strong time-management skills
  • Dependable, team-oriented, and adaptable to changing priorities
  • Customer-first attitude with a willingness to learn and grow

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