Digital Workplace Jobs (NOW HIRING)

Position Summary and Responsibilities:

The Sr. Manager Digital Workplace is responsible for the strategy, delivery, and continuous improvement of the enduser computing experience across the enterprise. This role owns the Microsoft 365 ecosystem, endpoint hardware standards, mobile device and carrier services, and digital workplace operations, ensuring secure, reliable, and intuitive technology services for all associates. This leader is accountable for aligning enduser technology platforms with business needs, driving standardization, improving user satisfaction, and enabling productivity at-scale. The ideal candidate brings deep expertise in the Microsoft M365 stack, modern endpoint management, mobility, and vendor governance, combined with strong people leadership and service delivery discipline.  

Responsibilities:

• End User Services Strategy & Leadership
  • Define and execute the enterprise Digital Workplace strategy, aligning M365, endpoint, and mobility services to business priorities and operational standards.
  • Serve as the executive owner for the digital workplace experience, including collaboration, productivity, and enduser technology adoption.
  • Lead and mentor managers and technical teams responsible for enduser computing, mobility, and M365 platform services.
• Microsoft 365 & Digital Workplace
  • Own the Microsoft 365 platform roadmap and operations, including (but not limited to) Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune, and related security services.
  • Drive platform standardization, governance, lifecycle management, and adoption across the organization.
  • Partner with Security and Infrastructure leadership to ensure identity, device, and data security controls are embedded into the enduser experience.
  • Ensure M365 services are operated with productiongrade reliability, change discipline, and service accountability.
• Endpoint & Hardware Services
  • Establish and enforce enterprise standards for laptops, desktops, peripherals, and accessories across job roles and divisions.
  • Own the full lifecycle management of end user hardware—from procurement and imaging to refresh, recovery, and secure retirement.
  • Optimize hardware cost structures through vendor negotiations, refresh planning, and inventory controls.
• Mobile & Connectivity Services
  • Govern mobile device management and mobility services, including smartphones, tablets, carrier contracts, and eSIM programs.
  • Ensure secure, user-friendly mobile experiences aligned with corporate security and compliance requirements.
  • Manage relationships with wireless carriers and mobile service providers, ensuring cost transparency and SLA adherence.
• Service Delivery & Operations
  • Ensure enduser services are delivered through welldefined ITILaligned processes, including incident, request, change, and problem management.
  • Establish and monitor service metrics, KPIs, and user satisfaction indicators for enduser services.
  • Act as an escalation point for complex or highimpact enduser service issues and major incidents.
• Vendor & Financial Management
  • Manage vendor relationships for M365 licensing, endpoint hardware, mobility services, and digital workplace tooling.
  • Own budgeting, forecasting, and cost optimization for End User Services, including licensing and device spend. 
  • Ensure contracts and renewals align with enterprise standards and longterm technology strategy.

Education and/or Work Experience Requirements:

• Bachelor’s degree in computer science is preferred, or relevant industry experience
• 10 years of progressive IT experience, with significant leadership responsibility in enduser computing or digital workplace services.
• Deep, handson knowledge of the Microsoft 365 ecosystem and modern endpoint management (Intune and identitydriven device management).
• Proven experience managing enterprisescale endpoint and mobility environments.
• Strong background in IT service delivery, vendor management, and operational governance.
• Demonstrated ability to lead teams, influence peers, and communicate effectively with executive stakeholders.
• Strong written and oral communication skills; ability to work with team members and business units
• Ability to present ideas in business-friendly and user-friendly terminology
• Must be able to work on-call as needed to support technologies that drive the business

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. 
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.