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Digital Workplace Manager Jobs (NOW HIRING)

The Baldwin Group

Manager, Digital Workplace

Role Summary The Manager, Digital Workplace leads the Desktop Engineering and Microsoft 365 teams within Baldwin Group IT. This role owns the end-user technology experience across the organization ...

Atos

Global Digital Workplace Leader

Irving, TX · On-site

Required : • 15+ years of leadership in Digital Workplace or Managed Services. • Proven experience in Matrix Management and Influential Leadership. • Demonstrated success leading a business ...

bekco

Sr. Manager Digital Workplace

Fort Worth, TX

The Sr. Manager Digital Workplace is responsible for the strategy, delivery, and continuous improvement of the enduser computing experience across the enterprise. This role owns the Microsoft 365 ...

Atos

SD · On-site

Manage the internal P&L and overall transformation for the digital workplace global shared ... platforms. You are responsible for the financial and operational health of the global platforms ...

Umbra

Digital Workplace Lead

Arlington, VA · On-site

While the Director of Information Technology remains the formal people manager and accountable owner, the Digital Workplace Lead is responsible for execution, acting as the technical authority and ...

bekco

Sr. Manager Digital Workplace

Fort Worth, TX

The Sr. Manager Digital Workplace is responsible for the strategy, delivery, and continuous improvement of the enduser computing experience across the enterprise. This role owns the Microsoft 365 ...

Equinix

Digital Workplace Experience Engineer

Dallas, TX · Remote

$139.20K/yr

Change Management Develop and execute structured change management plans using industry-recognized frameworks (e.g., Prosci/ADKAR, Kotter, McKinsey) for all Digital Workplace platform initiatives.

Umbra

Digital Workplace Lead

Reston, VA · On-site

While the Director of Information Technology remains the formal people manager and accountable owner, the Digital Workplace Lead is responsible for execution, acting as the technical authority and ...

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$14.5K

$92.9K

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How much do digital workplace manager jobs pay per year?

As of May 30, 2026, the average yearly pay for digital workplace manager in the United States is $92,919.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $114,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Digital Workplace Manager, and why are they important?

To thrive as a Digital Workplace Manager, you need expertise in IT infrastructure, collaboration platforms, and digital transformation strategies, often backed by a degree in information technology or related fields. Familiarity with tools like Microsoft 365, SharePoint, intranet solutions, and certifications such as ITIL or Microsoft Certified: Modern Desktop Administrator are typically required. Strong leadership, project management, and communication skills set exceptional candidates apart in coordinating cross-functional teams and driving adoption. These skills are vital for creating efficient, user-friendly digital environments that boost productivity and employee engagement.

What are some common challenges faced by Digital Workplace Managers when implementing new collaboration tools?

Digital Workplace Managers often encounter challenges such as user resistance to change, ensuring seamless integration with existing systems, and maintaining data security during the rollout of new collaboration tools. Overcoming these obstacles typically involves proactive communication, comprehensive training sessions, and close collaboration with IT and HR departments to address concerns and encourage adoption. Success in this role requires strong project management skills, adaptability, and the ability to advocate for user needs while aligning with organizational goals.

What is a Digital Workplace Manager?

A Digital Workplace Manager is responsible for overseeing and optimizing the digital tools, platforms, and processes that employees use to collaborate and work efficiently within an organization. They ensure seamless integration of technologies such as intranets, collaboration software, and cloud services, while also supporting digital transformation initiatives. Their role often includes managing user experience, driving adoption of new tools, and ensuring data security and compliance. By focusing on both technology and people, Digital Workplace Managers help create a productive and connected work environment.

What is the difference between Digital Workplace Manager vs IT Support Specialist?

AspectDigital Workplace ManagerIT Support Specialist
Primary FocusOversees digital tools, collaboration platforms, and employee experienceProvides technical support and troubleshooting for hardware and software
Required SkillsDigital tools management, project coordination, user trainingTechnical troubleshooting, customer service, hardware/software knowledge
Work EnvironmentOffice, remote, cross-departmental collaborationHelpdesk, technical support centers, on-site or remote
CertificationsIT certifications (e.g., CompTIA, Microsoft), project managementCompTIA A+, ITIL, technical certifications

The Digital Workplace Manager focuses on managing digital tools and enhancing employee experience, while the IT Support Specialist provides technical support and resolves hardware/software issues. Both roles require technical knowledge and certifications but differ in scope and daily responsibilities.

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Digital Workplace Manager jobs near you

Manager, Digital Workplace

The Baldwin Group

Remote

Full-time

Posted 16 days ago

Job description

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management.
Role Summary
The Manager, Digital Workplace leads the Desktop Engineering and Microsoft 365 teams within Baldwin Group IT. This role owns the end-user technology experience across the organization, spanning device provisioning, endpoint management, and the full M365 suite (Exchange, Teams, SharePoint, OneDrive, licensing, and governance). The Manager partners with IT leadership on roadmap planning, operational performance, and service delivery strategy to ensure colleagues have reliable, secure, and modern tools.
Key Responsibilities
Leadership & Team Management
  • Lead, mentor, and develop the Desktop Engineering and Microsoft 365 teams, including hiring, onboarding, performance management, and career development.
  • Foster a service-oriented, Agile culture focused on end-user satisfaction and continuous improvement.
  • Manage team workload and sprint planning using Jira, ensuring prioritization aligns with IT objectives and SLAs.

Endpoint & Device Management
  • Own the endpoint management strategy, including Microsoft Intune, Autopilot, and device compliance policies.
  • Champion the end-user experience by driving adoption of Digital Workplace tools through change management, training coordination, and feedback loops with the business, ensuring technology investments translate into measurable colleague productivity and satisfaction.
  • Oversee full device lifecycle (imaging, deployment, patching) across Windows, macOS, and mobile platforms.
  • Drive automation of provisioning and configuration workflows; partner with Security on endpoint baselines, conditional access, and DLP controls.
  • Partner with the Security and Network teams to align Digital Workplace services with the organization's security posture, including zero-trust initiatives, identity governance, and vulnerability remediation across managed endpoints.
  • Define and maintain escalation paths between the Help Desk and the Desktop Engineering and M365 teams, ensuring timely resolution of Tier 3 incidents and clear ownership boundaries across support levels.

Microsoft 365 & Digital Workplace
  • Manage the M365 tenant (Exchange Online, Teams, SharePoint, OneDrive) including governance, licensing optimization, and compliance.
  • Lead platform improvements, feature rollouts, and migrations in coordination with business stakeholders.
  • Ensure high availability and performance of M365 services through proactive monitoring and incident management.
  • Protect Digital Workplace services, including M365 and managed endpoints, are incorporated into the organization's disaster recovery and business continuity plans, maintaining documented recovery procedures and participating in periodic DR testing.

Strategy & Operations
  • Partner with IT leadership to define the digital workplace roadmap, aligning tooling decisions with organizational strategy.
  • Establish and report on KPIs and SLAs for end-user technology services.
  • Manage vendor and service provider relationships, defining expectations, monitoring delivery against SLAs, and ensuring quality standards are met.
  • Support M&A integration efforts by planning and executing technology onboarding for acquired offices.
  • Evaluate and evolve the service delivery model across internal and external resources to optimize cost, quality, and scalability.

Required Qualifications
  • 5+ years in IT operations, end-user computing, or digital workplace roles, with 2+ years in people management.
  • Deep experience with Microsoft Intune/Endpoint Manager, Autopilot, and enterprise device management at scale.
  • Strong M365 administration expertise (Exchange Online, Teams, SharePoint, OneDrive, Azure AD).
  • Proven ability to lead and develop technical teams in a multi-office environment.
  • Experience with endpoint security, conditional access, and compliance policies.
  • Proficiency in PowerShell scripting and automation for M365 and endpoint management.
  • Experience managing vendor and service provider relationships, including SLA governance and performance management.
  • Familiarity with Agile methodologies and Jira for team workflow and backlog management.
  • Ability to communicate the Digital Workplace roadmap, service performance, and strategic initiatives to IT leadership and executive stakeholders, translating technical concepts into business impact.
  • Bachelor's degree in IT, Computer Science, MIS, or equivalent experience.

Preferred Qualifications
  • Experience managing both Desktop Engineering and M365 functions within a single role.
  • Microsoft 365 Certified: Administrator Expert, Endpoint Administrator Associate, or equivalent certifications.
  • ITIL foundation or familiarity with IT service management frameworks.
  • Experience supporting M&A technology integrations.
  • Track record managing third-party service providers (scope of work, SLA definition, delivery oversight, accountability).
  • Experience operating in hybrid delivery models with internal teams and external partners.
  • Experience with VDI or Windows 365 Cloud PC.

Special Working Conditions:
  • Fast paced, multi-tasking environment.
  • Travel up to 10% of the time.

Important Notice:
  • This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the Firm. All requirements may be modified to reasonably accommodate physically or mentally challenged colleagues.

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

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