Digital Workplace Manager Jobs (NOW HIRING)

Role Summary

The Head of Workplace Technology is a role reporting to the Head of Enterprise Technology Services. He/She/They will lead the strategic vision and execution of our digital workplace and collaboration environment. He/She/They will play a pivotal role in leveraging technology to enhance employee experience & agility, drive operational efficiencies, and facilitate effective communication and collaboration across the organization.

Responsibilities

• Responsible for the global effectiveness and efficiency of all digital workplace solutions including collaboration technologies, device deployment & management, end user storage, desktop virtualization, printing, telephony.
• Collaborate with key stakeholders to understand business needs, identify opportunities, and prioritize initiatives that enhance employee experience, productivity and satisfaction.
• Develop and drive the strategic roadmap for the digital workplace and collaboration initiatives aligned with the organization's goals and objectives.
• Ensure the scalability, security, and reliability of digital workplace infrastructure to support the evolving needs of the organization.
• Foster a customer-oriented culture, security by design capability and mindset driven by continual service improvement techniques.
• Define and promote user-centric design principles to enhance the overall digital workplace experience and dexterity for employees.
• Establish governance frameworks, policies, and standards to ensure compliance with regulatory requirements, data security protocols, and industry best practices.
• Monitor and enforce adherence to governance policies, addressing any compliance issues or security vulnerabilities proactively.
• Champion best practices for virtual collaboration, including video conferencing, instant messaging, document collaboration, and project management.
• Analyze data and feedback to identify opportunities for optimization and continuous improvement in digital workplace capabilities.
• Assess and describe capabilities needs, select, recruit and retain talents based on Digital Workplace & Collaboration and IT division's strategy and objectives.
• Lead the development of training programs, resources, and support mechanisms to promote adoption and proficiency.
• Develop and control the annual budgets for Digital Workplace and Collaboration to achieve the annual set targets.
• Define key performance indicators (KPIs) and metrics to measure the effectiveness and impact of digital workplace initiatives.
• Oversee the purchasing process together with stakeholders ensuring the selection through RFP (if required), contract negotiation and signature of technology and services.
• Evaluate, select, and deploy tools and platforms that enable seamless communication, knowledge sharing, and teamwork among employees, regardless of their location or device.
• Manage relationships with technology vendors, service providers, consultants and associated contracts to ensure the successful delivery of digital workplace solutions and services.
• Will partner and collaborate with our newly developed AI Labs to help unlock capabilities

Key Relationships

• End Users
• Infrastructure and Support organization
• Enterprise Architecture
• Information Security
• Transformation Office
• Business stakeholders
• Vendors / Service providers
• CREWS (Facilities)

Qualifications

Required:

• BS or MS Degree (or equivalent) in Computer Science or in a related technical field and 10+ years of IT related experience.
• 5+ years of IT workplace management, leadership responsibilities, managing teams.
• Strategic planning, organization design and development experience.
• Vendor management and service externalization experience.
• IT transformational initiatives in complex and dynamic environments experience.
• Knowledge of collaboration technologies, device deployment & management, cloud storage, Workplace AI, Desktop virtualization.
• Knowledge of the Enterprise Service Management (ITSM/ITIL).

Preferred:

• Value driven mindset embedding security, standardization, user experience and continuous improvement disciplines.
• Track record of budget and cost management.
• Organized, ability to plan for short-, mid- and long-term objectives.
• Ability to work independently and take decisions in alignment with management.
• Excellent analytical, problem-solving and decision-making skills.
• People-, customer- and service-oriented mindset.
• Excellent communication skills (written and oral) with executive presence.

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for hybrid work, with up to three days per week from home.