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Digital Workplace Experience Intern

Digital Workplace Experience Intern

ASM Global

Frisco, TX • On-site

Part-time

Posted 3 days ago

ASM Global rating

6.4

Company rating: 6.4 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

126th of 210 rated facilities management

Job description

POSITION: Digital Workplace Experience Intern

DEPARTMENT: Information Technology

FLSA STATUS: Hourly - Part-time (20-25 hours per week)

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

Essential Duties and Responsibilities

  • Analyze end-user technology experience by developing user personas and mapping employee technology journeys across systems and platforms
  • Identify opportunities to improve digital workplace interactions, focusing on usability, accessibility, and overall user satisfaction
  • Support optimization of multi-channel support intake, including ticketing systems, chat, and self-service tools
  • Collaborate with cross-functional teams to enhance self-service workflows and streamline the end-user support experience

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • Currently pursuing or recently completing a bachelor's or master's degree in data Analytics, Business Analytics, Computer Science, Economics, Engineering, or a related field
  • Internship or project-based experience working with data, analytics, AI tools, or business strategy
  • Strong interest in enterprise analytics, applied AI, and using data to drive operational decision-making

Skills and Abilities

  • Analytical and problem-solving mindset with the ability to break down complex, loosely defined problems
  • Ability to present insights clearly to technical and non-technical audiences.
  • Experience working with relational databases

WORKING CONDITIONS

Location: On-site - Frisco, TX or Conshohocken, PA

This internship requires full on-site presence at one of our corporate headquarters, with an expected schedule of 20-25 hours per week.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

What ASM Global employees say

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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019

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