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The Baldwin Group

Manager, Digital Workplace

Role Summary The Manager, Digital Workplace leads the Desktop Engineering and Microsoft 365 teams within Baldwin Group IT. This role owns the end-user technology experience across the organization ...

Atos

Global Digital Workplace Leader

Irving, TX · On-site

General Description As the Global Digital Workplace Leader , you will be the primary architect and orchestrator of our next-generation digital workplace offerings, services and underlying technology ...

Equinix

Digital Workplace Experience Engineer

Dallas, TX · On-site

$135K/yr

The Digital Workplace Experience Engineer shapes strategy, standards, playbooks, and operating models that enable platform teams to deliver consistent, high-quality user experiences at scale. This ...

Atos

SD · On-site

Global Digital Workplace Leader General Description As the Global Digital Workplace Leader , you will be the primary architect and orchestrator of our next-generation digital workplace offerings ...

Tchibo GmbH

Darüber hinaus gestaltest du die technologische Weiterentwicklung des Digital Workplace aktiv mit, setzt Impulse für Standardisierung und Optimierung und bringst deine Perspektive in die IT ...

bekco

Sr. Manager Digital Workplace

Fort Worth, TX · On-site

The Sr. Manager Digital Workplace is responsible for the strategy, delivery, and continuous improvement of the enduser computing experience across the enterprise. This role owns the Microsoft 365 ...

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How much do digital workplace jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for digital workplace in the United States is $47.25, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $61.30 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Digital Workplace position, and why are they important?

To succeed in a Digital Workplace role, you need a solid understanding of digital collaboration platforms, IT infrastructure, and change management, often supported by a degree in information technology or a related field. Familiarity with tools like Microsoft 365, Google Workspace, and SharePoint, as well as certifications such as ITIL or Microsoft Certified: Modern Desktop Administrator, are commonly valued. Strong communication, problem-solving abilities, and adaptability are key soft skills that help drive digital adoption and support diverse teams. These skills are crucial for ensuring seamless operations, optimizing productivity, and enabling effective remote or hybrid work environments.

What is a Digital Workplace job?

A Digital Workplace job focuses on managing and optimizing the technologies, tools, and processes that enable employees to collaborate and work efficiently in a digital environment. This role often involves overseeing communication platforms, cloud solutions, IT infrastructure, and digital transformation initiatives. Responsibilities may include improving remote work capabilities, enhancing user experience, and ensuring cybersecurity. Professionals in this field often work closely with IT, HR, and business teams to drive productivity and innovation.

What are some typical challenges faced by professionals in Digital Workplace roles?

Professionals in Digital Workplace roles often encounter challenges such as ensuring the smooth rollout of new digital tools, driving user adoption, and addressing diverse technology needs across the organization. They may also manage troubleshooting requests, coordinate between IT and end-users, and support secure and efficient remote work. Navigating constant technological change and maintaining effective communication with stakeholders are important aspects of the job. Overcoming these challenges requires staying current with evolving digital solutions and proactively collaborating with teams to support their productivity and digital experience.

More about Digital Workplace jobs
What are the most commonly searched types of Digital Workplace jobs? The most popular types of Digital Workplace jobs are:
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Digital Workplace jobs near you
Infographic showing various Digital Workplace job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $98,272 per year, or $47.2 per hour.

Manager, Digital Workplace

The Baldwin Group

Remote

Full-time

Posted 24 days ago

Job description

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management.
Role Summary
The Manager, Digital Workplace leads the Desktop Engineering and Microsoft 365 teams within Baldwin Group IT. This role owns the end-user technology experience across the organization, spanning device provisioning, endpoint management, and the full M365 suite (Exchange, Teams, SharePoint, OneDrive, licensing, and governance). The Manager partners with IT leadership on roadmap planning, operational performance, and service delivery strategy to ensure colleagues have reliable, secure, and modern tools.
Key Responsibilities
Leadership & Team Management
  • Lead, mentor, and develop the Desktop Engineering and Microsoft 365 teams, including hiring, onboarding, performance management, and career development.
  • Foster a service-oriented, Agile culture focused on end-user satisfaction and continuous improvement.
  • Manage team workload and sprint planning using Jira, ensuring prioritization aligns with IT objectives and SLAs.

Endpoint & Device Management
  • Own the endpoint management strategy, including Microsoft Intune, Autopilot, and device compliance policies.
  • Champion the end-user experience by driving adoption of Digital Workplace tools through change management, training coordination, and feedback loops with the business, ensuring technology investments translate into measurable colleague productivity and satisfaction.
  • Oversee full device lifecycle (imaging, deployment, patching) across Windows, macOS, and mobile platforms.
  • Drive automation of provisioning and configuration workflows; partner with Security on endpoint baselines, conditional access, and DLP controls.
  • Partner with the Security and Network teams to align Digital Workplace services with the organization's security posture, including zero-trust initiatives, identity governance, and vulnerability remediation across managed endpoints.
  • Define and maintain escalation paths between the Help Desk and the Desktop Engineering and M365 teams, ensuring timely resolution of Tier 3 incidents and clear ownership boundaries across support levels.

Microsoft 365 & Digital Workplace
  • Manage the M365 tenant (Exchange Online, Teams, SharePoint, OneDrive) including governance, licensing optimization, and compliance.
  • Lead platform improvements, feature rollouts, and migrations in coordination with business stakeholders.
  • Ensure high availability and performance of M365 services through proactive monitoring and incident management.
  • Protect Digital Workplace services, including M365 and managed endpoints, are incorporated into the organization's disaster recovery and business continuity plans, maintaining documented recovery procedures and participating in periodic DR testing.

Strategy & Operations
  • Partner with IT leadership to define the digital workplace roadmap, aligning tooling decisions with organizational strategy.
  • Establish and report on KPIs and SLAs for end-user technology services.
  • Manage vendor and service provider relationships, defining expectations, monitoring delivery against SLAs, and ensuring quality standards are met.
  • Support M&A integration efforts by planning and executing technology onboarding for acquired offices.
  • Evaluate and evolve the service delivery model across internal and external resources to optimize cost, quality, and scalability.

Required Qualifications
  • 5+ years in IT operations, end-user computing, or digital workplace roles, with 2+ years in people management.
  • Deep experience with Microsoft Intune/Endpoint Manager, Autopilot, and enterprise device management at scale.
  • Strong M365 administration expertise (Exchange Online, Teams, SharePoint, OneDrive, Azure AD).
  • Proven ability to lead and develop technical teams in a multi-office environment.
  • Experience with endpoint security, conditional access, and compliance policies.
  • Proficiency in PowerShell scripting and automation for M365 and endpoint management.
  • Experience managing vendor and service provider relationships, including SLA governance and performance management.
  • Familiarity with Agile methodologies and Jira for team workflow and backlog management.
  • Ability to communicate the Digital Workplace roadmap, service performance, and strategic initiatives to IT leadership and executive stakeholders, translating technical concepts into business impact.
  • Bachelor's degree in IT, Computer Science, MIS, or equivalent experience.

Preferred Qualifications
  • Experience managing both Desktop Engineering and M365 functions within a single role.
  • Microsoft 365 Certified: Administrator Expert, Endpoint Administrator Associate, or equivalent certifications.
  • ITIL foundation or familiarity with IT service management frameworks.
  • Experience supporting M&A technology integrations.
  • Track record managing third-party service providers (scope of work, SLA definition, delivery oversight, accountability).
  • Experience operating in hybrid delivery models with internal teams and external partners.
  • Experience with VDI or Windows 365 Cloud PC.

Special Working Conditions:
  • Fast paced, multi-tasking environment.
  • Travel up to 10% of the time.

Important Notice:
  • This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the Firm. All requirements may be modified to reasonably accommodate physically or mentally challenged colleagues.

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

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