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Digital Operations Coordinator Jobs (NOW HIRING)

Yancey Bros.co

Digital Operations Manager

Austell, GA · On-site

Digital Operation and Application Support Leadership * Lead and develop an application support team ... coordination across teams. * Performance Tracking, Reporting & Continuous Improvement * Track ...

Ag

Digital Operations Product Specialist

Kinston, NC · On-site

$108K - $108K/yr

Being responsible for Operations business continuity, including managing adherence to agreements from the service provider; supporting the agreement exit planning in coordination with Group Digital ...

Murphy USA

Digital Operations Supervisor

El Dorado, AR · On-site

Digital Operations Supervisor The Digital Operations Supervisor role reports to the Director of CRM ... Additionally, the role involves coordinating quality assurance activities related to campaign ...

JLL

Digital Operations Lead

Chicago, IL

Digital Operations LeadRole Overview The Digital Operations Lead serves as the strategic and ... review coordination, and multi-stakeholder communications on technical compliance matters

Kirkland & Ellis LLP.

Operations Coordinator

Miami, FL · On-site

As an Operations Coordinator , you'll play a central role in supporting the day-to-day operations ... Digital & Mailroom Services: Serve as a subject matter expert in digital document processing ...

Omnicom Production

Operations Coordinator

Los Angeles, CA · On-site

$50K - $60K/yr

Operations Coordinator * Department: Agency Operations * Location: Los Angeles, CA * Hiring Manager ... Proficiency in Microsoft Office and digital tools (Excel, PPT, Teams) * Experience with production ...

Soni Resources

Operations Coordinator

New York, NY · On-site

$65K/yr

The Operations Coordinator will ensure fundraising and office operations run smoothly, focusing on ... Maintain and organize digital files and documentation via SharePoint * Coordinate vendor management ...

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Digital Operations Coordinator information

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How much do digital operations coordinator jobs pay per year?

As of Jun 29, 2026, the average yearly pay for digital operations coordinator in the United States is $53,699.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What is the highest paying job as a coordinator?

The highest paying roles for coordinators often include senior or specialized positions such as Project Coordinator, Program Coordinator, or Operations Coordinator in industries like technology, finance, or healthcare. These roles typically require advanced skills, certifications, and experience, and can offer salaries significantly higher than entry-level positions, especially with management responsibilities or in high-demand sectors.

What job makes $10,000 a month without a degree?

A Digital Operations Coordinator typically does not earn $10,000 a month without relevant experience or specialized skills. High-paying roles in digital fields often require technical knowledge, certifications, or proven track records. Generally, roles with such salaries are more accessible with experience, advanced skills, or in entrepreneurial settings rather than entry-level positions without a degree.

What does a digital Operations Coordinator do?

A Digital Operations Coordinator manages and optimizes digital processes, platforms, and workflows to ensure efficient online operations. They often handle tasks such as content management, data analysis, and coordinating between teams, using tools like project management software and analytics platforms to support digital strategies.

What kind of jobs in media bring in $150,000 a year?

In media, high-paying roles like Senior Digital Operations Coordinator or Digital Media Director can earn $150,000 or more annually, especially with extensive experience, advanced skills in analytics and project management, and leadership responsibilities. These positions often require a strong understanding of digital platforms, content management systems, and data-driven decision-making.

What is a Digital Operations Coordinator job?

A Digital Operations Coordinator is responsible for managing and optimizing digital workflows, platforms, and processes within an organization. They oversee daily digital operations, coordinate cross-functional teams, and ensure the smooth execution of digital initiatives. This role often involves data analysis, process improvement, troubleshooting technical issues, and supporting digital marketing or e-commerce activities. Strong communication, organizational, and technical skills are essential for success in this position.

What are some typical daily responsibilities of a Digital Operations Coordinator?

A Digital Operations Coordinator typically manages digital projects, coordinates cross-functional teams, monitors website or campaign performance, and ensures deadlines are met. You might be responsible for updating web content, tracking key data metrics, troubleshooting technical issues, and supporting marketing initiatives. The role often involves collaborating with designers, marketers, developers, and external vendors to ensure smooth execution of digital strategies. Expect a fast-paced environment where multitasking, clear communication, and attention to detail are key to maintaining operational efficiency.

What are the key skills and qualifications needed to thrive in the Digital Operations Coordinator position, and why are they important?

To excel as a Digital Operations Coordinator, strong organizational skills, analytical thinking, and a bachelor's degree in business, marketing, or a related field are typically required. Familiarity with digital project management tools (like Asana or Trello), content management systems (CMS), and data analytics platforms is often essential. Excellent communication, problem-solving abilities, and adaptability help candidates collaborate effectively and manage shifting priorities. These skills ensure seamless digital workflow coordination, timely project delivery, and the ability to support multiple stakeholders in a dynamic environment.

More about Digital Operations Coordinator jobs
What cities are hiring for Digital Operations Coordinator jobs? Cities with the most Digital Operations Coordinator job openings:
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What states have the most Digital Operations Coordinator jobs? States with the most job openings for Digital Operations Coordinator jobs include:
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Digital Operations Coordinator jobs near you
Infographic showing various Digital Operations Coordinator job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 76% Full Time, 12% Part Time, and 10% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $53,699 per year, or $25.8 per hour.

Digital Operations Manager

Yancey Bros.co

Austell, GA • On-site

Full-time

Posted 3 days ago

Job description

Who We Are:

From Georgia. For Georgia.  Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service.  From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs.  This all starts with our greatest asset…our employees.

What You Will Be Doing:

We are a leading Caterpillar dealer delivering world-class products, services, and digital experiences across construction, agriculture, and industrial markets. As our digital ecosystem expands including Parts.Cat.Com (PCC), Cat Central, VisionLink, SIS2.0, and other Caterpillar applications, we are hiring a Digital Operations Manager to ensure these platforms run reliably, perform effectively, and are consistently supported across the organization.

This role is responsible for improving the digital customer experience by removing friction points, resolving customer-impacting issues, managing application support operations, and reinforcing execution of the company’s digital strategy. A key component includes managing a structured application support team and communicating system enhancements, platform changes, and training opportunities to both customers and field teams.

Major Tasks, Responsibilities, and Key Accountabilities:
  • Digital Operation and Application Support Leadership
    • Lead and develop an application support team responsible for Tier 1 and Tier 2 support across commercial digital platforms to eliminate friction points and address root causes.
    • Execute and reinforce the company’s digital strategy through operational processes, support routines, and field alignment
    • Establish clear roles, escalation paths, and accountability across support tiers to ensure timely issue resolution and consistent user experience.
    • Drive a culture of responsiveness, ownership, and continuous improvement through SLAs, KPIs, and structured performance management.
    • Ensure customers and internal teams receive timely, accurate, and consistent issue resolution and manage escalations with IT and Caterpillar Digital.
    • Maintain and enforce existing digital operational playbooks and procedures.
    • Handle regression testing, release validation, readiness checks, and communication of platform changes.
    • Align support team priorities to key business KPIs including platform adoption, uptime, issue resolution speed, and customer experience.
  • Application Support Framework & Governance
    • Define, implement, and operate a standardized application support framework covering intake, triage, escalation, resolution, and communication processes.
    • Develop and enforce SLAs and KPIs, including response time, resolution time, backlog management, and first-contact resolution.
    • Maintain a centralized knowledge base of known issues, workarounds, and best practices to improve resolution consistency and speed.
    • Establish feedback loops between Support, IT, and Caterpillar Digital teams to address root causes and reduce recurring issues.
    • Lead post-incident reviews, incorporating lessons learned into updated processes, playbooks, and training materials.
  • Cross-Functional Field Support
    • Support training initiatives by providing updated learning materials, job aids, and platform usage guidance to field teams and customers.
    • Provide in-person support at branches and regions to help internal teams effectively use digital tools.
    • Validate workflow adherence, resolve operational challenges, and reinforce consistent tool usage practices.
    • Partner with sales, product support, and operations to ensure digital tools complement daily workflows.
    • Ensure application support is tightly integrated with field operations, enabling seamless coordination across teams.

  • Performance Tracking, Reporting & Continuous Improvement

    • Track platform performance, support KPIs, and operational metrics.

    • Build dashboards and reporting to provide visibility into digital operations health and support performance.
    • Analyze support trends, recurring issues, and platform performance to identify systemic improvements and root causes.
    • Partner with IT and digital product leaders to prioritize defect resolution, enhancements, and reliability improvements.
    • Translate support insights into actionable recommendations for training, adoption, and process improvements.
    • Standardize communication for outages, releases, and known issues to maintain transparency and trust with users.
  • Performance Metrics
    • SLA Adherence & Support Backlog Management
    • First-Contact Resolution & Root Cause Elimination
    • Accuracy & Reach of Communications to Field + Customers
    • Training Utilization & Enablement Quality
    • Platform Readiness & Release Quality
    • Customer Experience & Digital Support Effectiveness

Required Qualifications

  • Bachelor’s degree in Business, Information Systems, Communications, Analytics, or equivalent experience.
  • Experience managing an application support team in a structured application support model (Tier 1 / Tier 2, SLAs, ticketing systems).
  • 4 to 5 years in application support, digital operations, customer support, or systems support roles.
  • Experience supporting and troubleshooting digital platforms (e.g., ecommerce, telematics, mobile apps) including triage, escalation, testing, and coordination with IT or Caterpillar support teams.
  • Excellent written and verbal communication skills with ability to translate technical changes into simple, user-friendly language.
  • Ability to interpret platform usage data and support metrics to drive operational improvements.
  • High comfort level with KPIs, dashboards, scorecards, and performance reporting.
  • Willingness to work onsite and travel occasionally to branches across Georgia.

Preferred Qualifications:

  • Experience with Caterpillar digital systems (PCC, Cat Central, VisionLink, SIS2.0).
  • Background in heavy equipment, industrial B2B, or construction industries.
  • Experience with CRM tools (Dynamics 365)
  • Bilingual (English/Spanish) is a plus for supporting diverse customer segments.
  • Experience working with AI enablement including tools and operational efficiency

Who We Are Looking For:

To be successful in this position you should have excellent written and verbal communication skills with previous experience in application support, digital operations, customer support, or systems support. You should be able to support internal teams, resolving platform issues and executing standardized workflows. The ability to multitask and provide superior customer service are essential to this position as well.

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