Digital Adoption Manager Jobs (NOW HIRING)

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company's products include Grammarly's writing assistance, Superhuman Docs's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.

Superhuman's Customer Education group creates the resources that help customers get the most out of our products — from Academy courses and self-serve guides to training webinars and in-product experiences. As the team grows, we're investing not just in what we create, but in how we deliver it: getting the right education in front of the right customers at the right moment in their journey, and proving that it actually changes how they use the product.

We're looking for a Digital Adoption Manager to own this layer. You'll sit at the intersection of education, data, and product — mapping the ideal customer journey, identifying where customers aren't reaching full value, and designing the digital experiences that close those gaps. In practice, that means partnering with Growth, Lifecycle Marketing, Customer Success Ops, and Sales Ops to build in-product experiences, equip Account Teams with educational sequences, and ensure that the resources we create actually reach the customers who need them.

This isn't a role where you execute a predefined playbook. Some of the infrastructure we're building toward is still in progress, and you'll be helping shape it — defining the strategy, forging the partnerships, and building the feedback loops that tell us whether it's working. You'll work closely with teams across the org, but you own the outcomes.

In this role, you will:

• Partner with Lifecycle Marketing, Growth, and Customer Success to map the ideal customer journey, define key milestones and adoption benchmarks, and identify the moments where education can have the greatest impact

• Work with Growth and Product to design and deliver in-product educational experiences and resources

• Build educational sequences that help Account Teams share the right content to drive learning and adoption, in close partnership with CS Ops and Sales Ops & Enablement

• Use product usage data to spot where customers are not getting full value from Superhuman’s features, prioritize the highest-impact opportunities for education, and define success before building

• Track and report on outcome metrics such as feature adoption, activation milestone completion, and retention signals across our Customer Education and Digital Adoption initiatives

• Create the content behind these programs yourself, including in-product copy, short-form educational content, and sequence messaging designed to educate users and ultimately change behavior

• Use AI to improve both the production and delivery of adoption experiences, from speeding up content creation to uncovering patterns in adoption data more efficiently

• 3+ years in a role where you owned digital adoption, product-led growth, lifecycle marketing, customer education, or digital customer success programs end to end

• Strong data instincts and the ability to pull and interpret product usage data, spot adoption patterns, and turn those insights into a clear, prioritized strategy

• Experience designing or shaping customer journey maps, adoption frameworks, or lifecycle programs based on product usage and behavioral signals

• A strong cross-functional partner who can move work forward across Product, Growth, Customer Success, and Marketing, even when not all of the inputs or decision-making authority sit with you

• Strong writing skills, with experience creating in-product copy, email sequences, and short-form educational content that helps drive customer behavior

• Comfort using AI as part of your day-to-day work, and a clear point of view on how it can help scale and personalize adoption programs

• Experience working in a high-growth B2B SaaS environment with fast product development cycles, and comfort building programs for products that are still evolving

• Familiarity with digital adoption tools, in-app experience platforms, or lifecycle marketing tools such as Pendo, WalkMe, Appcues, Iterable, Braze, or similar platforms is a plus

• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

• Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being.

• A connected team: Superhuman builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Superhuman Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.

• Comprehensive benefits: Superhuman offers all team members competitive pay along with a benefits package encompassing health care and ample and defined time off. We also offer support to set up a home office, wellness, and pet care stipends, learning and development opportunities, and more.

At Superhuman, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Superhuman is an equal opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, color, gender expression or identity, sexual orientation, sexual identity, national origin, citizenship, age, marital status, veteran status, disability status, criminal prosecution, judgment in a criminal case, or any other characteristic protected by law.

For more details about the personal data Superhuman collects during the recruitment process, for what purposes, and how you can address your rights, please see the Superhuman Data Privacy Notice for Candidates here.