Digital Adoption Manager Jobs (NOW HIRING)

Role: Platform Adoption & Enablement, Power Platform
Location: Queens Quay, Toronto (onsite)
Duration: 6-12 Months (potential to extend)
Job Summary

Overview
Kraft Heinz's Power Platform Program (Appetite) is scaling rapidly across the enterprise and adoption is the engine that drives real business value. This Manager role exists to champion that adoption journey end-to-end.
Reporting to the Platform Delivery Lead, you will own the full adoption lifecycle for Power Platform across the organization, with a specific regional remit for LATAM and ANJK. You are the bridge between the platform and its people partnering with the Function & Learning (F&L) team, engaging stakeholders at every level, building scalable enablement programs, and measuring what matters. You are technically credible on Power Platform and deeply expert in driving people through change.
This is not a general change management role. It is a specialized Power Platform Adoption Manager role you will live and breathe adoption metrics, training pipelines, and the cultural shift required to embed digital tools into everyday work.
Must Haves:

Deep, handson expertise with Microsoft Power Platform, including Power Apps, Power Automate, Power BI, Copilot, and related tools
Proven experience in digital adoption and enablement, specifically enabling new tools for builders and end users
Ability to balance technical credibility and enablement/influence (approximately 40 50% technical, 50 60% enablement)
Experience driving and improving adoption metrics and measuring platform usage growth
Background in technology enablement, learning, or platform adoption roles
Ability to clearly tell the adoption story and promote platform value across the organization
Strong communication and stakeholder engagement skills
Experience working with enterprisescale platforms and user communities

NicetoHaves

Microsoft Power Platform certifications (PL900, PL100, PL200, PL300, or similar)
Experience building or supporting training programs, enablement assets, or learning pathways
Familiarity with global or regional support models, particularly LATAM or ANJK
Experience creating dashboards or reports to track adoption trends
Prior experience in large, complex enterprise environments

The Main Ingredients:
1. Adoption Strategy & Execution
Own and execute the Power Platform adoption roadmap across all business units and regions, with dedicated focus on LATAM and ANJK.
Define adoption milestones, targets, and success criteria in partnership with the Platform Delivery Lead.
Identify adoption barriers (technical, cultural, process) and design targeted interventions to overcome them.
Champion a self-service and citizen developer culture that reduces dependency on IT.
2. Training & Enablement
Design, develop, and deliver a comprehensive Power Platform training curriculum for all user personas citizen developers, power users, and business leads.
Partner closely with the Function & Learning (F&L) team to integrate Power Platform enablement into enterprise learning pathways and LMS platforms.
Build and manage a Training Academy model including onboarding programs, skill-tiered learning paths, and certification tracks (PL-900, PL-100, PL-200).
Develop self-service enablement assets: how-to guides, video walkthroughs, knowledge bases, and community playbooks.
Facilitate hands-on workshops, hackathons, and enablement sprints to accelerate capability uplift.
3. Stakeholder Management
Serve as the primary adoption point of contact for business stakeholders across functions and regions.
Build and maintain a stakeholder engagement plan mapping influence, communicating progress, and managing expectations.
Present adoption performance, insights, and recommendations to senior leaders and the Platform Delivery Lead on a regular cadence.
Coordinate regional champions and community leads across globe and especially in LATAM and ANJK to embed adoption locally.
Partner with IT, HR, Communications, and business functions to align adoption messaging and change narratives.
4. Adoption Metrics & Scorecard
Define and own the Power Platform Adoption Scorecard covering usage depth, user growth, active maker counts, solution deployment rates, and business value realized.
Build dashboards and reporting mechanisms (using Power BI or Power Platform native tools) to track and visualize adoption health in real time.
Conduct regular adoption reviews with the Platform Delivery Lead, surfacing trends, risks, and opportunities.
Use data to prioritize enablement investment and measure ROI of training and engagement activities.
Report regional adoption performance across globe and especially for LATAM and ANJK with tailored insights and action plans.
5. Community & Culture Building
Launch and grow a Power Platform Community of Practice (CoP) driving peer learning, solution sharing, and maker recognition.
Manage internal communication channels (Viva, Teams, newsletters) to keep the Power Platform community engaged and informed.
Recognize and showcase citizen developer success stories to inspire broader adoption.
6. Platform Lead Support
Act as the adoption arm of the Platform Delivery Lead translating platform capabilities into adoption narratives that resonate with end users and business leaders.
Provide adoption-lens input to platform governance, feature rollouts, and policy decisions.
Flag adoption risks early and collaborate with the Platform Lead on mitigation strategies.

Must-Have: Power Platform Technical Depth
Hands-on experience with Power Apps (Canvas & Model-Driven), Power Automate, Power BI, AI Builder, Copilot Studio, and Power Automate Desktop (PAD).
Ability to build credibility with citizen developers and power users through demonstrated platform knowledge you can demo, troubleshoot, and advise, not just facilitate.
Microsoft certifications strongly preferred: PL-900 (Fundamentals), PL-100 (App Maker), PL-200 (Functional Consultant), PL-300 (Power BI), or equivalent.
Familiarity with Power Platform governance concepts: DLP policies, environments, connectors, admin controls, and CoE Starter Kit.

Must-Have: Adoption & Enablement Expertise
5+ years of experience in digital adoption, technology enablement, or learning & development roles with at least 2 years specifically focused on Microsoft Power Platform adoption.
Proven track record of designing and delivering large-scale technology training programs with measurable outcomes.
Experience partnering with Learning & Development or F&L functions to build blended learning programs.
Skilled in learning principles, instructional design, and multi-modal content development.

Must-Have: Stakeholder & Communication Skills
Exceptional communication and facilitation skills able to translate technical concepts for non-technical audiences and influence without authority.
Experience managing multi-stakeholder environments across cultures and geographies; LATAM and/or ANJK regional experience a strong advantage.
Comfortable presenting to senior leaders and driving alignment across diverse business functions.

Strong Advantage
Experience building adoption scorecards or digital maturity dashboards using Power BI.
Background in CPG, FMCG, or similar large-scale global organizations.
Familiarity with Agile delivery and tools such as Jira for managing adoption workstreams.