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VERANDA is a chef-driven corporate dining concept designed to redefine workplace hospitality through exceptional food, thoughtful service, and elevated daily experiences. Inspired by the culinary innovation found in the world's leading corporate dining programs, VERANDA delivers restaurant-quality cuisine in a dynamic environment focused on wellness, performance, and hospitality.

At VERANDA, food is more than a convenience-it is a strategic component of workplace culture. Our culinary program is built around fresh ingredients, seasonal menus, healthy options, and engaging dining experiences that energize, inspire, and connect people throughout the workday.

Position Summary

The Assistant General Manager serves as a key operational leader, supporting the daily management and execution of VERANDA's front-of-house operations and overall guest experience. This role ensures exceptional hospitality, operational excellence, team development, and seamless coordination between service and culinary operations.

The ideal candidate is a highly organized, service-driven leader with strong operational discipline, emotional intelligence, and the ability to thrive in a fast-paced, high-volume environment. Success in this role requires exceptional leadership, a commitment to hospitality, and a proactive approach to problem-solving and continuous improvement.

Primary Responsibilities:Operational Leadership & Service Execution

• Support daily operations to ensure seamless execution across all service periods.
• Maintain strong floor presence and actively oversee service flow, guest interactions, and team performance.
• Ensure consistent delivery of elevated hospitality and service standards.
• Anticipate operational challenges and resolve issues proactively.
• Support special events, activations, VIP experiences, and high-profile service needs.

Guest Experience & Hospitality Excellence

• Foster a culture centered on exceptional hospitality and meaningful guest experiences.
• Ensure every guest interaction reflects VERANDA's service standards and brand values.
• Address guest concerns professionally, efficiently, and with sound judgment.
• Monitor service quality and identify opportunities to enhance guest satisfaction.
• Promote a welcoming, polished, and hospitality-driven environment.

Team Leadership & Talent Development

• Assist in recruiting, onboarding, training, and developing front-of-house team members.
• Provide coaching, performance feedback, and leadership support.
• Foster accountability, professionalism, teamwork, and service excellence.
• Lead by example with a strong work ethic and hands-on leadership style.
• Help build a positive culture focused on engagement and continuous improvement.

Financial & Business Management

• Support labor management, scheduling, and staffing optimization.
• Assist in monitoring payroll efficiency and operational productivity.
• Support budget adherence and cost-control initiatives.
• Help drive operational efficiencies without compromising guest experience.
• Monitor key operational metrics and support performance improvement efforts.

Cross-Functional Collaboration

• Partner closely with culinary leadership to ensure alignment between kitchen and service operations.
• Maintain strong communication across all departments to ensure service readiness.
• Support execution of daily briefings, operational meetings, and service planning.
• Help ensure consistent communication of operational priorities and business goals.

Safety, Compliance & Standards

• Ensure compliance with all company policies, safety protocols, and operational procedures.
• Maintain a clean, organized, and audit-ready facility.
• Support compliance with health, sanitation, and workplace safety requirements.
• Ensure all team members operate in accordance with brand and company standards.

Qualifications & ExperienceRequired

• Minimum 3-5 years of progressive leadership experience in hospitality, restaurant, hotel, or food service operations
• Strong experience in high-volume service environments
• Excellent leadership, communication, and interpersonal skills
• Strong operational and organizational abilities
• Ability to multitask and prioritize effectively in a fast-paced environment
• Strong guest service mindset and problem-solving abilities

Preferred

• Experience in corporate dining, luxury hospitality, resort, or upscale restaurant environments
• Experience leading large front-of-house teams
• Strong knowledge of service standards and hospitality training
• Experience with labor management and operational reporting

Personal Attributes

• Strong leadership presence
• Highly organized and detail-oriented
• Service-driven and hospitality-focused
• Calm and composed under pressure
• Strong emotional intelligence
• Proactive and solutions-oriented
• Collaborative and team-focused

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift and carry up to 25 pounds
• Frequent walking, bending, and movement throughout the facility
• Ability to work flexible schedules based on business needs

Why Join VERANDA

As Assistant General Manager at VERANDA, you will help lead a next-generation hospitality experience where elevated food, thoughtful service, and operational excellence converge. This is an opportunity to grow within a dynamic environment redefining workplace dining through innovation, wellness, and exceptional hospitality.