ZipRecruiter

Log In

1

Desktop Support Jobs in Racine, WI (NOW HIRING)

CGS Immersive

Technical Support

Sturtevant, WI · On-site

Technical and Desktop Support Full time. / Permanent Position Sturtevant, WI / On-Site. Job Role: The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident ...

CGS Immersive

Technical Support

Sturtevant, WI · On-site

Technical and Desktop Support Full time. / Permanent Position Sturtevant, WI / On-Site. Job Role: The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident ...

CGS Immersive

Technical Support

Sturtevant, WI

Technical and Desktop Support Full time. / Permanent Position Raleigh, NC. / On-Site. Job Role: The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident ...

CGS Immersive

Technical Support

Sturtevant, WI

Technical and Desktop Support Full time. / Permanent Position Sturtevant, WI / On-Site. Job Role: The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident ...

CGS Immersive

Technical Support

Sturtevant, WI · On-site

Technical and Desktop Support Full time. / Permanent Position Raleigh, NC. / On-Site. Job Role: The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident ...

NTT Data Americas, Inc.

Desktop Associate

Milwaukee, WI · On-site

$24/hr

... on desktops / notebooks/ printers. • May respond to calls after normal business hours per leader instructions. • Performs troubleshooting, parts replacement, system upgrades, basic deployment ...

AA2IT

Desktop Support Tech II - Milwaukee

Milwaukee, WI · On-site

$20 - $25.25/hr

Job Title • Top 2 or 3 required skills that candidates must have: Customer service, willingness to learn and listen • What will the work schedule be for this position? Monday - Friday 8 AM to 5 ...

Sage IT Inc

Destop Support

Milwaukee, WI · On-site

Desktop Support Milwaukee, WI Long Term Contract As a member of the Field Service Operations team the candidate will provide high quality support with very good customer service, technical expertise ...

next page

Showing results 1-20

People also search for

All JobsDesktop Support JobsDesktop Support Jobs in Racine, WI

Desktop Support information

See Racine, WI salary details

$13

$21

$30

How much do desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support in Racine, WI is $21.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.22 per hour, depending on experience, location, and employer.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Racine, WI? The most popular types of Desktop Support jobs in Racine, WI are:
What are popular job titles related to Desktop Support jobs in Racine, WI? For Desktop Support jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Racine, WI look for? The top searched job categories for Desktop Support jobs in Racine, WI are:
What cities near Racine, WI are hiring for Desktop Support jobs? Cities near Racine, WI with the most Desktop Support job openings:
Desktop Support jobs near you
IT Desktop Support Technician

IT Desktop Support Technician

Sky Systems, Inc. (SkySys)

Waukegan, IL

Other

Posted 12 days ago

Job description

Job Title: IT Desktop Support Technician

Job Type and Location: Illinois, Waukegan. Long-term contract.

Job Requirements 

Technical

minimum 3 years of strong experience providing IT infrastructure field support which includes troubleshooting hardware, software and operating system issues and problems and fixing the issues without impacting or violating the hardware warranty or customer security compliance requirements.

Experience in installing, technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals, hardware problems as well as desktop applications.

Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activites at sites., ability to lift or move computer equipment weighing upto 50 pounds, expert in deskside support and pc break/fix including basic administration of Windows O/S and Mac/Linux OS( preferred), Usage knowledge of TCP/IP Networking, DNS, DHCP, VPN and RDP, smart hand support for peripheral and networking hardware, including but not limited to monitors, keyboards, mice, printers, fax machines,routers, wireless routers, switches, firewalls, racks, cabinets, multi port data termination panels all under "smart hands capability" . 

Ability to troubleshoot issues with systems and networks using good deductive reasong skills and troubleshooting and resolving issues related to end-user network cabling

Experienced in repeat-call analysis and developing preventative actions.

experienced in problem management

excellent written and oral communications skills with clients and management as well as people skills

ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency 

preferably with an associate degree in electronics and compTIA A+ certification

May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)

Experience of ticketing tools (servicenow or remedy etc)

Non-Technical

good customer management skills,good in oral and written communication, able to interact and work with customers at different levels, driven and result oriented, passionate about the work

ability to work independently and as part of a team, ability to complete tasks effectively and with minimum supervision and must be available to work flexible schedules.

Apply