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Desktop Support Jobs in Racine, WI (NOW HIRING)

WEC Energy Group

Desktop Engineer

Milwaukee, WI · On-site

$135K/yr

Customers are the heart of our business, and we work every day to help grow and support communities ... Job Summary This Desktop Engineer works as a member of the IT Corporate Device Support Team to ...

WEC Energy Group (WEC)

Desktop Engineer

Milwaukee, WI

$135K/yr

Customers are the heart of our business, and we work every day to help grow and support communities ... Job Summary This Desktop Engineer works as a member of the IT Corporate Device Support Team to ...

Transperfect

Desktop Publisher

Milwaukee, WI · On-site

Providing font recommendations so that the fonts support the character set of the target language ... multilingual desktop publishing * Proven proficiency in Microsoft Office (Word, Excel, Outlook ...

WEC Energy Group

Desktop Engineer

Milwaukee, WI

$135K/yr

Customers are the heart of our business, and we work every day to help grow and support communities ... Job Summary This Desktop Engineer works as a member of the IT Corporate Device Support Team to ...

PPG Industries, Inc.

Site IT Support Associate

Oak Creek, WI · On-site

$21 - $24.50/hr

As the Site IT Support (SIS) Associate you are business, function, or process specialists and can be technology generalists or specialists. You will communicate status to the team and demonstrate ...

S&C

Senior Desktop & Network Support Analyst

Franklin, WI · On-site

$96K - $127K/yr

Join Our Team as a Senior Desktop & Network Support Analyst! We are seeking a highly motivated and accomplished Senior Endpoint Support Analyst with proven expertise in Microsoft 365, Azure, Intune ...

Brenntag

IT Support Engineer L1

Wauwatosa, WI

Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop) * Strong verbal and written communication skills * Ability to explain technical concepts clearly to non-technical ...

Brenntag AG

IT Support Engineer L1

Wauwatosa, WI · On-site

Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop) * Strong verbal and written communication skills * Ability to explain technical concepts clearly to non-technical ...

Service Global, Inc

Desktop EUC L1

Pleasant Prairie, WI · On-site

$19.75 - $25/hr

Provide on-site and desk-side support services to end users. * Troubleshoot PC-related problems at ... MCP, MCITP, MCSE etc Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side/Basic Networking ...

Snap-on Inc

Associate Analyst/Administrator

Kenosha, WI · On-site

Education * BS degree in Computer Science, MIS, or related field (can be currently enrolled) OR 1-2 years' experience in System Administration, Desktop Support, Information Security or Help Desk * A ...

S3 AeroDefense

InfoTech Specialist-Internship

Milwaukee, WI · On-site

$14.75 - $19.75/hr

Provide technical support by phone and in person for desktop hardware, software, business applications, system access, and related end-user issues. * Manage helpdesk service requests by prioritizing ...

S3 AeroDefense LLC

InfoTech Specialist-Internship

Milwaukee, WI · On-site

$14.75 - $19.75/hr

Provide technical support by phone and in person for desktop hardware, software, business applications, system access, and related end-user issues. * Manage helpdesk service requests by prioritizing ...

S3 AeroDefense

InfoTech Specialist-Internship

Milwaukee, WI · On-site

$14.75 - $19.75/hr

Provide technical support by phone and in person for desktop hardware, software, business applications, system access, and related end-user issues. * Manage helpdesk service requests by prioritizing ...

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All JobsDesktop Support JobsDesktop Support Jobs in Racine, WI

Desktop Support information

See Racine, WI salary details

$13

$21

$30

How much do desktop support jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for desktop support in Racine, WI is $21.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.22 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the work of desktop support?

Desktop support professionals troubleshoot, repair, and maintain computer hardware, software, and network issues for users. They often assist with installing systems, configuring devices, and providing technical help, typically working in office environments and using tools like remote support software. Strong problem-solving skills and knowledge of operating systems are essential for this role.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

Is helpdesk a good entry-level IT job?

Helpdesk roles in desktop support are considered good entry-level IT jobs because they provide foundational experience in troubleshooting hardware and software issues, customer service, and using tools like ticketing systems. These positions often require basic technical knowledge and certifications such as CompTIA A+ and can serve as a stepping stone to more advanced IT roles.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.

What are the career paths in desktop support?

Career paths in desktop support typically start with entry-level roles such as help desk technician or support specialist. With experience, professionals can advance to positions like systems administrator, network technician, or IT manager, often gaining certifications such as CompTIA A+ or Network+ to support career growth. Specializing in areas like cybersecurity or cloud services can also open new opportunities within IT support roles.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Racine, WI? The most popular types of Desktop Support jobs in Racine, WI are:
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What cities near Racine, WI are hiring for Desktop Support jobs? Cities near Racine, WI with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Racine, WI as of July 2026, with employment types broken down into 2% Locum Tenens, 89% Full Time, 8% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $44,789 per year, or $21.5 per hour.
Desktop Engineer

Desktop Engineer

WEC Energy Group

Milwaukee, WI • On-site

$135K/yr

Full-time

Posted 8 days ago

WEC Energy Group rating

8.4

Company rating: 8.4 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

WEC Business Services LLC, a subsidiary of WEC Energy Group, is seeking a Desktop Engineer in our Milwaukee, Wisconsin location. This position currently offers flexibility for a hybrid work arrangement (remote/on-site) with time spent in the Milwaukee office.
This position is part of a job family (IT Infrastructure Consultant and Senior IT Infrastructure Consultant) where experience will be the determining factor. If you are currently in this Job Family, it will be a lateral move.
About Us
WEC Energy Group is one of the nation's largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.
As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don't just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.
If you're talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.
Job Summary
This Desktop Engineer works as a member of the IT Corporate Device Support Team to support the company's distributed end user device fleet. Specific functional areas include, but are not limited to: desktop and mobile computing devices, virtual desktop environments, OS customizations and upgrades, image creation and maintenance, security patching, application packaging and distribution and software support.
Job Responsibilities
  • Creates and maintains custom corporate images for a variety of Windows-based end user devices.
  • Optimizes OS configurations for peak performance under different operating conditions and environments - physical/virtual, on-site/mobile.
  • Manages hardware standards and works closely with vendors to develop and maintain sustainable device roadmaps for all areas of the company.
  • Provides operational 3rd level support and troubleshooting.
  • Develops working knowledge of company-wide systems, equipment, and applications and how they interact to support the business.
  • Work assignments may include 24x7 coverage.
  • May require travel to other locations.

Minimum Qualifications
  • Bachelor's Degree
  • 2+ years of relevant IT experience

Preferred Qualifications
  • Bachelor's Degree in Computer Science, Management Information Systems or a related field
  • 2+ years of Microsoft Configuration Manager experience
  • PowerShell scripting experience

End Date: 07/22/2026
Pay Range Minimum: $78,702.26
Pay Range Maximum: $135,761.08
The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.
WEC Energy Group benefits
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
Learn more at Careers
WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.
EEO/AA policies and statements
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