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Desktop Support Manager Jobs in Washington (NOW HIRING)

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

USM

Desktop Support

Washington, DC

... M counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data ... Desktop Support Location: Washington DC Duration: 6 +months Phone & In-person Interview Required!

NuAxis Innovations

Desktop Support Technician

Washington, DC · On-site

$23 - $29.25/hr

Problem Management * Change Management * Critical thinking skills * Active listening skills and ... Remote desktop connections * Antivirus support * Backup and recovery * Desktop performance ...

Mindlance

Desktop Support

Washington, DC · On-site

Provide technical support to Client-managed desktops, laptops with docking stations and mobile devices. This includes supporting a variety of Client-standard software and hardware (including ...

TEKsystems

Desktop Support Technician

Columbia, MD

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The team manages escalated tickets from the outsourced Service Desk, delivers remote support to ... Desktop Support * Hardware & Software Troubleshooting * Customer Service * Windows Operating ...

TEKsystems

Desktop Support Technician

Columbia, MD

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Our customer is looking for 2 Desktop Support Technicians to join their team. It's slated as a 6-12 month contract with the possibility to go full-time. They is in the process of ...

TEKsystems

Desktop Support Technician

Columbia, MD

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Our customer is looking for 2 Desktop Support Technicians to join their team. It's slated as a 6-12 month contract with the possibility to go full-time. They is in the process of ...

DANE LLC

Desktop Support Admin

Chantilly, VA · On-site

$62K - $67K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Desktop Support Services to the Department of State consolidated Bureaus ... You will be responsible for managing the allocation, workflow, and resolution of all Service Now ...

Time Systems LLC

Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Desktop Support Technician Location- Pentagon, VA Clearance- Secret Certifications- CompTIA ... Implement proactive configuration management processes to maintain data integrity and operational ...

TEKsystems

Desktop Support Technician

Columbia, MD

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Maxim is looking for 2 Desktop Support Technicians to join their team. It's slated as a 6-12 month contract with the possibility to go full-time. Maxim is in the process of deploying ...

TEKsystems

Desktop Support Technician

Columbia, MD

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Maxim is looking for 2 Desktop Support Technicians to join their team. It's slated as a 6-12 month contract with the possibility to go full-time. Maxim is in the process of deploying ...

TEKsystems

Desktop Support Technician

Columbia, MD

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The team manages escalated tickets from the outsourced Service Desk, delivers remote support to ... Desktop Support * Hardware & Software Troubleshooting * Customer Service * Windows Operating ...

Time Systems LLC

Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Desktop Support Technician Location- Pentagon, VA Clearance- Secret Certifications- CompTIA ... Implement proactive configuration management processes to maintain data integrity and operational ...

TIME Systems

Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Desktop Support Technician Location- Pentagon, VA Clearance- Secret Certifications- CompTIA ... Implement proactive configuration management processes to maintain data integrity and operational ...

Harris Corporation

Desktop Support Technician

Herndon, VA · On-site

$68K - $127K/yr

  • Medical

  • Retirement

  • PTO

Desktop Support Technician Job Code: 41712 Job Location: Herndon, VA Job Schedule: 9/80: Employees ... Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and ...

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Washington

Desktop Support Manager information

See Washington salary details

$16

$40

$68

How much do desktop support manager jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for desktop support manager in Washington is $40.97, according to ZipRecruiter salary data. Most workers in this role earn between $27.21 and $54.47 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Washington?

The most popular types of Desktop Support jobs in Washington are:

What are popular job titles related to Desktop Support Manager jobs in Washington?

For Desktop Support Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Washington look for?

The top searched job categories for Desktop Support Manager jobs in Washington are:

What cities in Washington are hiring for Desktop Support Manager jobs?

Cities in Washington with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $85,215 per year, or $41 per hour.

Desktop Support

System One

Merrifield, VA • Remote

$20.75 - $26.25/hr

Contractor

Re-posted yesterday

Job description

Job Title: Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite – onsite

Responsibilities

  • Diagnose and resolve hardware and software issues for end users
  • Provide basic networking support including IP and DNS configurations
  • Assist with cybersecurity measures such as MFA and phishing protection
  • Utilize ticketing systems like ServiceNow to track and resolve issues
  • Troubleshoot Palo Alto Network Global Protect client issues on Windows endpoints
  • Resolve issues on Microsoft Windows 11 operating systems
  • Support Microsoft M365 productivity tools including Outlook, OneDrive, and Teams

Requirements

  • Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
  • Experience troubleshooting issues on Microsoft Windows 11 operating systems
  • Proficiency with Microsoft M365 software (Outlook, OneDrive, Teams)
  • Excellent communication and customer service skills
  • Professional presence and ability to work well in a team
  • Detail-oriented and able to follow standard operating procedures
  • Basic networking and cybersecurity knowledge (IP, DNS, MFA, phishing)
  • Experience with ticketing systems such as ServiceNow
  • Minimum of 0 years of related experience Nice to have:
    • CompTIA A+ Certification
    • Microsoft 365 Certified: Fundamentals Certification
    • Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management Software
    • Experience troubleshooting Citrix VDIs

#M- #LI- Ref: #851-Rockville-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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