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Desktop Support Manager Jobs in Washington (NOW HIRING)

Samprasoft

Senior Desktop Support Technician

Washington, DC · On-site

$23 - $29.25/hr

Manage projects related to desktop support and audio-visual implementations. * Coordinate with vendors to procure necessary equipment and services. * Apply ITIL principles to ensure efficient and ...

System One Holdings, LLC

Desktop Support

Fairfax, VA · On-site

$20.75 - $26.50/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA

$20.25 - $25.75/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One Holdings, LLC

Desktop Support

Vienna, VA · On-site

$20.25 - $25.75/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

USM

Desktop Support

Washington, DC

... M counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data ... Desktop Support Location: Washington DC Duration: 6 +months Phone & In-person Interview Required!

System One Holdings, LLC

Desktop Support

Merrifield, VA · On-site

$20.25 - $25.75/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

1872 Consulting

Desktop Support

Herndon, VA · On-site

Fields service requests, manages end user expectations and escalates where necessary. Troubleshoots ... Supports desktop and laptop imaging via MDT * Supports MS Office 365 * Supports remote VPN users

System One

Desktop Support

Vienna, VA · On-site

$20.25 - $25.75/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

AA2IT

Desktop Support Tech

Falls Church, VA · On-site

$21 - $22/hr

Desktop Support Technician Looking for a candidate with one year of IT experience. They must have functional knowledge of Windows 10/11 and Apple MacOS. This position will involve unboxing laptops ...

RIT Solutions

Mid-Level Desktop Support

Washington, DC · On-site

$26.25 - $35.50/hr

The candidate should demonstrate strong technical knowledge with asset management experience. The ... general desktop support with previous experience opening and maintaining support cases via ...

Mindlance

Desktop Support

Washington, DC

Provide technical support to Client-managed desktops, laptops with docking stations and mobile devices. This includes supporting a variety of Client-standard software and hardware (including ...

Mindlance

Desktop Support

Washington, DC

Provide technical support to Client-managed desktops, laptops with docking stations and mobile devices. This includes supporting a variety of Client-standard software and hardware (including ...

Navstar

Junior Desktop Support Specialist

Washington, DC · On-site

Junior Desktop Support Specialist Washington, DC Public Trust Polygraph Unspecified Career Level not specified $52,000 - $94,000 Leidos is a Fortune 500™ company aimed at embracing and solving some ...

New

RIT Solutions, Inc.

Mid-Level Desktop Support

Washington, DC · On-site

$26.25 - $35.50/hr

The candidate should demonstrate strong technical knowledge with asset management experience. The ... general desktop support with previous experience opening and maintaining support cases via ...

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How much do desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support manager in Washington is $40.97, according to ZipRecruiter salary data. Most workers in this role earn between $27.21 and $54.47 per hour, depending on experience, location, and employer.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Washington? The most popular types of Desktop Support jobs in Washington are:
What are popular job titles related to Desktop Support Manager jobs in Washington? For Desktop Support Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Washington look for? The top searched job categories for Desktop Support Manager jobs in Washington are:
What cities in Washington are hiring for Desktop Support Manager jobs? Cities in Washington with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you

Asset Manager and Desktop Support

Alpha Omega Services

Silver Spring, MD • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Asset Manager And Desktop Support

Alpha Omega is looking for a Tier 2 Desktop Technician / Asset Manager to join our team to support one of our government customers. Tier 2 Desktop Technician will be responsible for IT desktop support and Asset Management for our NOAA client in Silver Spring, MD. The Tier 2 Technician/Asset Manager has a mix of technical and customer service skills, and exhibits a passion for technology and helping people. Through analysis, repair, and maintenance, the candidate ensures that local and network computer hardware, software, systems, and related peripheral equipment are operating optimally.

Asset Manager - The position also requires tracking all GFE (Government Furnished Equipment) that have a specific barcode input into the NOAA tracking system called Sunflower. The person will be responsible for distributing equipment and receiving returned equipment. The candidate addresses assigned incidents and problems in a timely manner, consistent with applicable SLAs and established NESDIS, NOAA, and Department of Commerce protocols.

Key Responsibilities:

  • Provides on-site support to end users on a variety of issues.
  • Responds to tickets and questions escalated from Tier I Call Center.
  • Successfully resolve tickets in queue to closure.
  • Image laptops and desktop computers with NOAA/NESDIS Windows 11 OS
  • Diagnoses and troubleshoots end user desktop issues and provide appropriate solutions.
  • Follow-up with end users to provide status updates meeting expected service level targets (SLAs).
  • Work independently and with minimal supervision.
  • Be responsive, reliable and able to prioritize tasks efficiently.
  • Adhere to NOAA 5006 change, configuration, and security guidelines.
  • Responsible for receiving all barcoded equipment for either surplus or return to inventory
  • Responsible for applying NOAA provided barcode stickers to all new equipment and input information into Sunflower Asset Tracking System
  • Once a year assist with a "100% touch" verification of NOAA equipment listed in inventory
  • Provide friendly customer support and interface on a daily basis.

Required Qualifications:

  • 2+ experience working in an IT Service Desk or Tier II environment
  • Highly responsive to customer needs
  • Ability speak about and explain complex concepts, as well as the ability to provide recommendations for the needs of the client.
  • Extensive support of MS Windows-based laptops, desktops, and servers; Microsoft Active Directory
  • Ensure a high customer satisfaction (CS) and positive customer experience (CX).
  • Team player, responsive and self-managed.

Desired Skills:

  • Experience support for MacOS
  • Experience using ITSM Ticketing tools (e.g. ServiceNow or similar ticketing systems to manage and track incidents).
  • Basic knowledge of ITIL, Service Desk metrics/SLAs, and mobile device support.

Desired Certification(s):

  • CompTIA Certificate (A+, Network +, or Security+)

Required Education:

  • Education Requirement with specific field of study: None, but Bachelor's Degree in Computer Science, MIS, Business or Related Technical Field desired.

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