Kent, WA · On-site
$22.75 - $29/hr
Desktop Support Location: Kent, WA Provide customer facing end-user support that includes ... Manage the ticket queue and ensure tickets are resolved and closed within the defined service level ...
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Kent, WA · On-site
$22.75 - $29/hr
Desktop Support Location: Kent, WA Provide customer facing end-user support that includes ... Manage the ticket queue and ensure tickets are resolved and closed within the defined service level ...
$78K - $108K/hr
We are seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible for installing ...
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$78K - $108K/hr
We are seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible for installing ...
Bellevue, WA · On-site
$32 - $40/hr
Conduct research on desktop products in support of IT procurement and development efforts. Evaluate ... independently, manage a ticket queue, and proactively flag or fix issues before they reach ...
Bellevue, WA · On-site
$32 - $40/hr
Conduct research on desktop products in support of IT procurement and development efforts. Evaluate ... independently, manage a ticket queue, and proactively flag or fix issues before they reach ...
$32 - $40/hr
... desktop products in support of IT procurement and development efforts. Evaluate and recommend ... independently, manage a ticket queue, and proactively flag or fix issues before they reach ...
$32 - $40/hr
... desktop products in support of IT procurement and development efforts. Evaluate and recommend ... independently, manage a ticket queue, and proactively flag or fix issues before they reach ...
$32 - $40/hr
... desktop products in support of IT procurement and development efforts. Evaluate and recommend ... independently, manage a ticket queue, and proactively flag or fix issues before they reach ...
$32 - $40/hr
... desktop products in support of IT procurement and development efforts. Evaluate and recommend ... independently, manage a ticket queue, and proactively flag or fix issues before they reach ...
Seattle, WA · On-site
$22 - $23/hr
Actively manage user relationships to analyze, plan, prioritize and follow up project work and ... Skills Desktop, Troubleshooting, Hardware, Windows, Technical support, Imaging, Deployment Top ...
Seattle, WA · On-site
$22 - $23/hr
Actively manage user relationships to analyze, plan, prioritize and follow up project work and ... Skills Desktop, Troubleshooting, Hardware, Windows, Technical support, Imaging, Deployment Top ...
$22 - $23/hr
... manage user relationships to analyze, plan, prioritize and follow up project work and systems ... Skills Desktop, Troubleshooting, Hardware, Windows, Technical support, Imaging, Deployment Top ...
$22 - $23/hr
... manage user relationships to analyze, plan, prioritize and follow up project work and systems ... Skills Desktop, Troubleshooting, Hardware, Windows, Technical support, Imaging, Deployment Top ...
Redmond, WA · On-site
The role focuses on desktop and mobile device management, software deployment, endpoint security, Active Directory administration, and end-user support across Windows and macOS platforms. Key ...
Redmond, WA · On-site
The role focuses on desktop and mobile device management, software deployment, endpoint security, Active Directory administration, and end-user support across Windows and macOS platforms. Key ...
$22 - $23/hr
... manage user relationships to analyze, plan, prioritize and follow up project work and systems ... Skills Desktop, Troubleshooting, Hardware, Windows, Technical support, Imaging, Deployment Top ...
$22 - $23/hr
... manage user relationships to analyze, plan, prioritize and follow up project work and systems ... Skills Desktop, Troubleshooting, Hardware, Windows, Technical support, Imaging, Deployment Top ...
$23 - $29.25/hr
Desktop Support TechnicianThe Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients for their project needs.Essential ...
$23 - $29.25/hr
Desktop Support TechnicianThe Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients for their project needs.Essential ...
$23 - $29.25/hr
Desktop Support TechnicianThe Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients for their project needs.Essential ...
$23 - $29.25/hr
Desktop Support TechnicianThe Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients for their project needs.Essential ...
Manage audio/visual setup and troubleshooting for executive presentations and video conferencing ... in desktop or end-user support, including at least 5 years dedicated to C-level executives and ...
Manage audio/visual setup and troubleshooting for executive presentations and video conferencing ... in desktop or end-user support, including at least 5 years dedicated to C-level executives and ...
Desktop Support Engineer JOB TYPE : Direct Hire (W2) with NSC Global START DATE : IMMEDIATELY ... Typically reports to a project leader or manager. A wide degree of creativity and latitude is ...
Desktop Support Engineer JOB TYPE : Direct Hire (W2) with NSC Global START DATE : IMMEDIATELY ... Typically reports to a project leader or manager. A wide degree of creativity and latitude is ...
Seattle, WA · On-site
Manage audio/visual setup and troubleshooting for executive presentations and video conferencing ... in desktop or end-user support, including at least 5 years dedicated to C-level executives and ...
Seattle, WA · On-site
Manage audio/visual setup and troubleshooting for executive presentations and video conferencing ... in desktop or end-user support, including at least 5 years dedicated to C-level executives and ...
$21.75 - $27.50/hr
... management system and instant message to users in the area of password resets, e-mail, directories ... desktop applications, smartphones and network connectivity. - Provides personal computer support ...
$21.75 - $27.50/hr
... management system and instant message to users in the area of password resets, e-mail, directories ... desktop applications, smartphones and network connectivity. - Provides personal computer support ...
Redmond, WA · On-site
$23 - $26/hr
The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients for their project needs. Essential Functions: * Deployments of ...
Quick apply
Redmond, WA · On-site
$23 - $26/hr
The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients for their project needs. Essential Functions: * Deployments of ...
Redmond, WA · On-site
$23 - $26/hr
The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients for their project needs. Essential Functions: * Deployments of ...
Quick apply
Redmond, WA · On-site
$23 - $26/hr
The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients for their project needs. Essential Functions: * Deployments of ...
Tacoma, WA · On-site
$21.75 - $27.50/hr
... management system and instant message to users in the area of password resets, e-mail, directories ... desktop applications, smartphones and network connectivity. - Provides personal computer support ...
Tacoma, WA · On-site
$21.75 - $27.50/hr
... management system and instant message to users in the area of password resets, e-mail, directories ... desktop applications, smartphones and network connectivity. - Provides personal computer support ...
$21.75 - $27.50/hr
... management system and instant message to users in the area of password resets, e-mail, directories ... desktop applications, smartphones and network connectivity. - Provides personal computer support ...
$21.75 - $27.50/hr
... management system and instant message to users in the area of password resets, e-mail, directories ... desktop applications, smartphones and network connectivity. - Provides personal computer support ...
Bellevue, WA · On-site
$32 - $40/hr
... device management through MDM tools such as Intune or Jamf. They should also be comfortable ... Conduct research on desktop products in support of IT procurement and development efforts. Evaluate ...
Bellevue, WA · On-site
$32 - $40/hr
... device management through MDM tools such as Intune or Jamf. They should also be comfortable ... Conduct research on desktop products in support of IT procurement and development efforts. Evaluate ...
$16.76 - $21.41
4% of jobs
$21.41 - $26.06
17% of jobs
$27.02 is the 25th percentile. Wages below this are outliers.
$26.06 - $30.70
19% of jobs
The median wage is $34.10 / hr.
$30.70 - $35.35
14% of jobs
$35.35 - $39.99
6% of jobs
$39.99 - $44.64
3% of jobs
$44.64 - $49.29
9% of jobs
$51.03 is the 75th percentile. Wages above this are outliers.
$49.29 - $53.93
6% of jobs
$53.93 - $58.58
7% of jobs
$58.58 - $63.22
7% of jobs
$63.22 - $67.87
6% of jobs
$16
$40
$67
Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.
| Aspect | Desktop Support Manager | Help Desk Supervisor |
|---|---|---|
| Certifications | CompTIA A+, Network+, ITIL | CompTIA A+, HDI-Support Center Analyst |
| Work Environment | Oversees desktop support teams, manages hardware/software issues, strategic planning | Supervises help desk staff, handles user tickets, ensures customer service quality |
| Industry Usage | IT departments across various industries, corporate environments | IT support centers, customer service teams in tech companies |
The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.
The most popular types of Desktop Support jobs in Renton, WA are:
The top searched job categories for Desktop Support Manager jobs in Renton, WA are:
Cities near Renton, WA with the most Desktop Support Manager job openings:
$22.75 - $29/hr
Contractor
Re-posted 11 days ago
Title : Desktop Support
Location: Kent, WA
Provide customer facing end-user support that includes:
? Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
? Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
? Perform onsite updates, Configuration changes, or Software installations.
? Provide onsite technical assistance to End Users.
? Identifies potential issues that could adversely impact End User experience and follows
through on action steps to prevent.
• Manage the ticket queue and ensure tickets are resolved and closed within the defined service
level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as
needed.
• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians
for warranty repair/replacement)
• Perform end-user support related security and controls and compliance related tasks such as
access reviews, risk assessments, controls verifications, facility inspections, maintenance of
verification logs
• Coordinate with Level 3 support groups and project teams for service delivery enhancements,
maintenance and upgrades.
• Provide IT support for on-site or off-site events and meetings including site setup, coordination
with venue IT/AV contacts and stand-by support
• Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
• Provide On-call support if required outside business hours on a rotational basis (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Sourced by ZipRecruiter
Software development
51 - 200 Employees
Irving, TX, US
2019
