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Desktop Support Manager Jobs in Renton, WA (NOW HIRING)

Noblesoft Technologies

Desktop Support

Kent, WA · On-site

$22.75 - $29/hr

Desktop Support Location: Kent, WA Provide customer facing end-user support that includes ... Manage the ticket queue and ensure tickets are resolved and closed within the defined service level ...

Revel Staffing

Desktop Support Technician

Seattle, WA · On-site

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment.

Empower AI Inc.

Desktop Support Technician I

Tacoma, WA

$21.75 - $27.50/hr

... management system and instant message to users in the area of password resets, e-mail, directories ... desktop applications, smartphones and network connectivity. - Provides personal computer support ...

Empower AI Inc.

Desktop Support Technician I

Tacoma, WA

$21.75 - $27.50/hr

... management system and instant message to users in the area of password resets, e-mail, directories ... desktop applications, smartphones and network connectivity. - Provides personal computer support ...

Service Global, Inc

Desktop EUC L1

Redmond, WA · On-site

$22 - $23/hr

Manage IMAC and desk side support services. * Manage hard and soft break fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

ClinDCast LLC

IT Manager

Bellevue, WA · On-site

$65 - $70/hr

Moses Lake, WA (Onsite) We are looking for an IT Manager to lead and support our Desktop Support and Network/Server teams. The role requires strong technical expertise, leadership skills, and the ...

Verus Aerospace

IT Support Specialist

Tacoma, WA · On-site

$80K - $100K/yr

This role supports daily IT functions across the organization, including workstation management ... Hands‑on experience with Windows desktop environments and Microsoft 365 administration.

Nintex

Manager, IT Support

Bellevue, WA · On-site

The IT Support Manager is responsible for leading Nintex's global IT Support function and delivering a reliable, secure, and high-quality technology experience for employees worldwide. This role ...

Nintex

Manager, IT Support

Bellevue, WA

The IT Support Manager is responsible for leading Nintex's global IT Support function and delivering a reliable, secure, and high-quality technology experience for employees worldwide. This role ...

Iron Systems, Inc

Desktop EUC L1

Kent, WA · On-site

$22.75 - $29/hr

... support and maintain effective relationships with clients. The role requires strong customer-facing skills and the ability to work independently while managing technical issues related to desktop and ...

krg technology inc

Windows Support

Redmond, WA

Windows support Location: Redmond, WA Duration: Full Time Platform JD: Summary View Mandatory: LinkedIn presence and for verification share 2 good references from your last two projects. If you are ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Renton, WA

Desktop Support Manager information

See Renton, WA salary details

$16

$40

$67

How much do desktop support manager jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for desktop support manager in Renton, WA is $40.69, according to ZipRecruiter salary data. Most workers in this role earn between $27.02 and $54.09 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Renton, WA? The most popular types of Desktop Support jobs in Renton, WA are:
What job categories do people searching Desktop Support Manager jobs in Renton, WA look for? The top searched job categories for Desktop Support Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Desktop Support Manager jobs? Cities near Renton, WA with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Renton, WA as of July 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $84,631 per year, or $40.7 per hour.

Desktop Support

Noblesoft Technologies

Kent, WA • On-site

$22.75 - $29/hr

Contractor

Re-posted 20 days ago

Job description

Title            : Desktop Support

Location: Kent, WA

Provide customer facing end-user support that includes:
? Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
? Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
? Perform onsite updates, Configuration changes, or Software installations.
? Provide onsite technical assistance to End Users.
? Identifies potential issues that could adversely impact End User experience and follows
through on action steps to prevent.
• Manage the ticket queue and ensure tickets are resolved and closed within the defined service
level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as
needed.
• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians
for warranty repair/replacement)
• Perform end-user support related security and controls and compliance related tasks such as
access reviews, risk assessments, controls verifications, facility inspections, maintenance of
verification logs
• Coordinate with Level 3 support groups and project teams for service delivery enhancements,
maintenance and upgrades.
• Provide IT support for on-site or off-site events and meetings including site setup, coordination
with venue IT/AV contacts and stand-by support
• Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
• Provide On-call support if required outside business hours on a rotational basis (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases