Kent, WA · On-site
$22.75 - $29/hr
Desktop Support Location: Kent, WA Provide customer facing end-user support that includes ... to prevent. • Manage the ticket queue and ensure tickets are resolved and closed within the ...
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Kent, WA · On-site
$22.75 - $29/hr
Desktop Support Location: Kent, WA Provide customer facing end-user support that includes ... to prevent. • Manage the ticket queue and ensure tickets are resolved and closed within the ...
Tacoma, WA · On-site
$25 - $28/hr
Desktop Support Technician Own Your Future at Psomas Join a 100% employee-owned firm built for ... User Account Administration Manage user onboarding and offboarding activities, password resets ...
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Tacoma, WA · On-site
$25 - $28/hr
Desktop Support Technician Own Your Future at Psomas Join a 100% employee-owned firm built for ... User Account Administration Manage user onboarding and offboarding activities, password resets ...
$25 - $28/hr
Desktop Support Technician Own Your Future at Psomas Join a 100% employee-owned firm built for ... User Account Administration Manage user onboarding and offboarding activities, password resets ...
$25 - $28/hr
Desktop Support Technician Own Your Future at Psomas Join a 100% employee-owned firm built for ... User Account Administration Manage user onboarding and offboarding activities, password resets ...
Tacoma, WA · On-site
$25 - $28/hr
Desktop Support Technician Own Your Future at Psomas Join a 100% employee-owned firm built for ... User Account Administration Manage user onboarding and offboarding activities, password resets ...
Tacoma, WA · On-site
$25 - $28/hr
Desktop Support Technician Own Your Future at Psomas Join a 100% employee-owned firm built for ... User Account Administration Manage user onboarding and offboarding activities, password resets ...
Tacoma, WA · On-site
$21.75 - $27.50/hr
Desktop Support Technician We have an opportunity for a Desktop Support Technician to to join our ... You will respond to inquiries, complete end-user asset management, set up local and remote new ...
Tacoma, WA · On-site
$21.75 - $27.50/hr
Desktop Support Technician We have an opportunity for a Desktop Support Technician to to join our ... You will respond to inquiries, complete end-user asset management, set up local and remote new ...
Seatac, WA · On-site
$102K - $128K/yr
Lead the design and management of standard endpoint build configurations using modern provisioning ... desktop support and/or endpoint engineering role * Strong knowledge of PC hardware, Windows ...
Seatac, WA · On-site
$102K - $128K/yr
Lead the design and management of standard endpoint build configurations using modern provisioning ... desktop support and/or endpoint engineering role * Strong knowledge of PC hardware, Windows ...
Seatac, WA · On-site
$102K - $128K/yr
Lead the design and management of standard endpoint build configurations using modern provisioning ... desktop support and/or endpoint engineering role * Strong knowledge of PC hardware, Windows ...
Seatac, WA · On-site
$102K - $128K/yr
Lead the design and management of standard endpoint build configurations using modern provisioning ... desktop support and/or endpoint engineering role * Strong knowledge of PC hardware, Windows ...
Bellevue, WA · On-site
TSS delivers IT support services to students, faculty, staff and administrators through its Service Desk and Desktop Support teams. This position reports to the Service Desk Manager. Competitive ...
Bellevue, WA · On-site
TSS delivers IT support services to students, faculty, staff and administrators through its Service Desk and Desktop Support teams. This position reports to the Service Desk Manager. Competitive ...
$24/hr
... Management) Laptop/Desktop Support Incident, Problem & Change Management Ideal Candidate: Strong communication and customer support skills Experience handling end-user issues and ticket triage ...
$24/hr
... Management) Laptop/Desktop Support Incident, Problem & Change Management Ideal Candidate: Strong communication and customer support skills Experience handling end-user issues and ticket triage ...
Seattle, WA · On-site
$65K - $85K/yr
Performs minor desktop hardware repair for PC computer equipment and peripherals that are not ... management software * 2+ years providing support for an enterprise level userbase in either the ...
Seattle, WA · On-site
$65K - $85K/yr
Performs minor desktop hardware repair for PC computer equipment and peripherals that are not ... management software * 2+ years providing support for an enterprise level userbase in either the ...
$65 - $70/hr
Moses Lake, WA (Onsite) We are looking for an IT Manager to lead and support our Desktop Support and Network/Server teams. The role requires strong technical expertise, leadership skills, and the ...
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$65 - $70/hr
Moses Lake, WA (Onsite) We are looking for an IT Manager to lead and support our Desktop Support and Network/Server teams. The role requires strong technical expertise, leadership skills, and the ...
Global IT Support Manager - IT Operations & Infrastructure Global Support Leadership | Zero-Touch Operations | AI-Driven Experience | Digital Workplace Architecture Location Requirement: This role is ...
Global IT Support Manager - IT Operations & Infrastructure Global Support Leadership | Zero-Touch Operations | AI-Driven Experience | Digital Workplace Architecture Location Requirement: This role is ...
Woodinville, WA · On-site
The Global IT Support Manager leads BDA's employee support organization across 30+ locations in AMER, APAC, and EMEA. This leader is accountable for designing and operating a high-performance ...
Woodinville, WA · On-site
The Global IT Support Manager leads BDA's employee support organization across 30+ locations in AMER, APAC, and EMEA. This leader is accountable for designing and operating a high-performance ...
Provide L2/L3 technical support for desktop, laptop, printer, and peripheral-related issues. * Manage user accounts, access permissions, and endpoint security in coordination with IT policies.
Provide L2/L3 technical support for desktop, laptop, printer, and peripheral-related issues. * Manage user accounts, access permissions, and endpoint security in coordination with IT policies.
$20 - $30/hr
A successful candidate will have a track record of understanding in business desktop and server ... Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja ...
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$20 - $30/hr
A successful candidate will have a track record of understanding in business desktop and server ... Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja ...
A successful candidate will have a track record of understanding in business desktop and server ... Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja ...
Quick apply
A successful candidate will have a track record of understanding in business desktop and server ... Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja ...
Redmond, WA · On-site
$18 - $20/hr
This role oversees the configuration, deployment, and lifecycle management of desktops, mobile ... Provide user support for device enrollment and configuration.5. Active Directory Management ...
New
Redmond, WA · On-site
$18 - $20/hr
This role oversees the configuration, deployment, and lifecycle management of desktops, mobile ... Provide user support for device enrollment and configuration.5. Active Directory Management ...
New
Bellevue, WA · On-site
$25 - $30/hr
Build, configure, and deploy new desktop and custom PC systems. * Perform workstation setup, imaging, software installations, and user onboarding. * Manage and document support requests using ...
New
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Bellevue, WA · On-site
$25 - $30/hr
Build, configure, and deploy new desktop and custom PC systems. * Perform workstation setup, imaging, software installations, and user onboarding. * Manage and document support requests using ...
New
... Management (MDM) * Occasional travel to client sites and ECI core Service Region Support work includes: * User desktop support - Requests and Incidents * Effectively escalating to senior IT team ...
New
... Management (MDM) * Occasional travel to client sites and ECI core Service Region Support work includes: * User desktop support - Requests and Incidents * Effectively escalating to senior IT team ...
New
$24.50 - $33.75/hr
Build, image, configure, and set up desktops, laptops, docking stations, monitors, peripherals, and ... Effectively collaborates with peers, managers, and cross-functional teams to achieve goals.
$24.50 - $33.75/hr
Build, image, configure, and set up desktops, laptops, docking stations, monitors, peripherals, and ... Effectively collaborates with peers, managers, and cross-functional teams to achieve goals.
$16.76 - $21.41
4% of jobs
$21.41 - $26.06
17% of jobs
$27.02 is the 25th percentile. Wages below this are outliers.
$26.06 - $30.70
19% of jobs
The median wage is $34.10 / hr.
$30.70 - $35.35
14% of jobs
$35.35 - $39.99
6% of jobs
$39.99 - $44.64
3% of jobs
$44.64 - $49.29
9% of jobs
$51.03 is the 75th percentile. Wages above this are outliers.
$49.29 - $53.93
6% of jobs
$53.93 - $58.58
7% of jobs
$58.58 - $63.22
7% of jobs
$63.22 - $67.87
6% of jobs
$16
$40
$67
| Aspect | Desktop Support Manager | Help Desk Supervisor |
|---|---|---|
| Certifications | CompTIA A+, Network+, ITIL | CompTIA A+, HDI-Support Center Analyst |
| Work Environment | Oversees desktop support teams, manages hardware/software issues, strategic planning | Supervises help desk staff, handles user tickets, ensures customer service quality |
| Industry Usage | IT departments across various industries, corporate environments | IT support centers, customer service teams in tech companies |
The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.
Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.
Title : Desktop Support
Location: Kent, WA
Provide customer facing end-user support that includes:
? Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
? Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
? Perform onsite updates, Configuration changes, or Software installations.
? Provide onsite technical assistance to End Users.
? Identifies potential issues that could adversely impact End User experience and follows
through on action steps to prevent.
• Manage the ticket queue and ensure tickets are resolved and closed within the defined service
level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as
needed.
• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians
for warranty repair/replacement)
• Perform end-user support related security and controls and compliance related tasks such as
access reviews, risk assessments, controls verifications, facility inspections, maintenance of
verification logs
• Coordinate with Level 3 support groups and project teams for service delivery enhancements,
maintenance and upgrades.
• Provide IT support for on-site or off-site events and meetings including site setup, coordination
with venue IT/AV contacts and stand-by support
• Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
• Provide On-call support if required outside business hours on a rotational basis (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Sourced by ZipRecruiter
Software development
51 - 200 Employees
Irving, TX, US
2019
