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Desktop Support Manager Jobs in Renton, WA (NOW HIRING)

Uw

Computer Support Technician 2

Seattle, WA

Hardware and Software Desktop Support * Coordinate repair scheduling, service requests, records ... Perform research and provide information to management regarding new technology and equipment.

Iron Systems, Inc

Desktop EUC L1

Kent, WA · On-site

$22.75 - $29/hr

... support and maintain effective relationships with clients. The role requires strong customer-facing skills and the ability to work independently while managing technical issues related to desktop and ...

Ci

Deskside Support Engineer

Seattle, WA

$68K - $90K/yr

Deliver high-quality, service-focused support in person, by phone, via chat, or email to both ... Escalate critical incidents to management as necessary. * Perform day-to-day operational activities ...

Denali Advanced Integration

Be Seen First

IT Operations Manager

Redmond, WA · On-site

$115K - $130K/yr

The IT Operations Manager is responsible for the day-to-day management of the IT Operations team, including Desktop Support and Engineering functions. This role serves as the primary escalation point ...

krg technology inc

Windows Support

Redmond, WA

Windows support Location: Redmond, WA Duration: Full Time Platform JD: Summary View Mandatory: LinkedIn presence and for verification share 2 good references from your last two projects. If you are ...

3MD Inc.

IT Operations Manager

Redmond, WA · On-site

$115K - $130K/yr

The IT Operations Manager is responsible for the day-to-day management of the IT Operations team, including Desktop Support and Engineering functions. This role serves as the primary escalation point ...

Uw

IT Director- Dept. of Radiology

Seattle, WA

Client Services Management (20%)- Manage and improve the Desktop support function within the department by mentoring support personnel, establishing procedures for support, prioritization methodology ...

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All JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Renton, WA

Desktop Support Manager information

See Renton, WA salary details

$16

$40

$67

How much do desktop support manager jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for desktop support manager in Renton, WA is $40.69, according to ZipRecruiter salary data. Most workers in this role earn between $27.02 and $54.09 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Renton, WA? The most popular types of Desktop Support jobs in Renton, WA are:
What are popular job titles related to Desktop Support Manager jobs in Renton, WA? For Desktop Support Manager jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Renton, WA look for? The top searched job categories for Desktop Support Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Desktop Support Manager jobs? Cities near Renton, WA with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Renton, WA as of June 2026, with employment types broken down into 2% As Needed, 60% Full Time, 37% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $84,631 per year, or $40.7 per hour.
Computer Support Technician 2

Computer Support Technician 2

University of Washington

Seattle, WA • On-site, Remote

Full-time

Posted 11 days ago

University Of Washington School Of Medicine rating

7.8

Company rating: 7.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

174th of 538 rated colleges and universities

Job description

Job Description
The College of the Arts & Sciences has an outstanding opportunity for Computer Support Technician 2 to join their team.
About this Opportunity
The College of Arts & Sciences Dean's Office is seeking to fill a Computer Support Technician 2 position. The computing environment served by this position is complex along several dimensions and the successful candidate will collaborate with the IT team to thoughtfully blend central standards and guidelines with local expertise and requirements to create an environment that is stable and reliable yet provides flexible service. We are seeking a well-rounded, service-oriented individual with strong verbal and written communication skills, creativity, and energy to support the computing needs of a primarily non-technical user base.
Working within a team environment, this position will provide support for a combination of systems including remote and on-site computing, printing, and networking. The supported departments include the departments across the College of Arts & Sciences as well as executive leadership in the college.
Key Responsibilities
Duties and Responsibilities include, but are not limited to:
Computing Support:
  • Hardware and Software Desktop Support
  • Coordinate repair scheduling, service requests, records maintenance, service contracts, user accounts, security, and workstation configurations.
  • Install and configure newly acquired PC's, LAN workstations and various software packages.
  • Use diagnostic tools and troubleshooting processes to determine if problems are due to equipment, network or application errors; refer complex problems to hardware maintenance, software support or vendor support services.
  • Support end-user systems including desktop computer, peripherals (printers, scanners, removable drives, media readers).
  • Assist users in the use of a variety of hardware devices and software packages; troubleshoot and resolve problems such as board swapping and revising configuration settings to allow hardware and software operability.
  • Document and maintain records on hardware and software configurations, network performance and configurations.
  • Write, maintain and update users' manuals, system support manuals and other types of documentation.
  • Work with software and hardware vendors to save staff time and resolve technical issues.
  • Train users on specific packaged software applications.
  • Assist faculty with teaching aids, materials and equipment associated with classroom instruction.
  • Perform research and provide information to management regarding new technology and equipment.
  • Ensure compatibility with central UW computing systems and standards, including a focus on systems security.
  • Support audio/visual/teleconference equipment for meetings and functions
  • Keep current with campus standards, technology developments and College guidelines to ensure that the highest standards of reliability, performance and security are implemented.
  • Follow procedures and policies pertaining to the systems and its user base.
  • Provide responsive end-user support for basic technology and application questions and problems.
  • Communicate clearly and in a timely fashion when escalating issues to appropriate team members or vendors.
  • Track requests and follow up with users to confirm effective resolution.
  • Provide ad hoc reporting of support problems/request documentation.
  • Provide flexible, timely and efficient resolution to customer issues.
  • Troubleshoot customer problems (remotely) with using Remote Desktop or Zoom Support on Mac and PC platforms.
  • Provide occasional, impromptu training for users, faculty, and staff.
  • Participate in occasional planned work outside of normal work hours/days.
  • Ensure departmental personal computers receive updates and patches in a timely fashion.
  • Troubleshoot departmental email and calendar issues.
  • Maintain inventories of computer equipment and network diagrams.
  • Move equipment as directed.
  • Other duties as assigned

Required Qualifications
To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Minimum Qualifications :
  • One year of experience as a Computer Support Technician I and/or experience may substitute for minimum qualifications.
  • Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.

Preferred Qualifications:
  • Previous customer service and/or help desk experience
  • Strong verbal and written communications skills
  • Bachelors' degree. Equivalent experience may substitute for the educational requirement
  • Cross-cultural competence
  • Compassion for non-technical users, their challenges, and their need for simplicity
  • Strong organizational and task-management / prioritization skills
  • Experience installing, configuring, maintaining, and troubleshooting computer systems and software
  • Experience in the principles, practices, and techniques used in developing and maintaining complex systems
  • Familiarity with one or more of the following: Databases, Linux, remote computing, MS Office (O365 online and on-premises) , Exchange email, UW G-suite, Cloud Computing, Adobe Creative Cloud

Working Conditions
  • Primarily office and campus-based work environment with frequent computer and keyboard use.
  • Requires prolonged periods of sitting, standing, walking, bending, and moving between departmental locations.
  • Provides both on-site and remote technical support for faculty, staff, and leadership across multiple departments.
  • May require lifting, transporting, and setting up computer, audio/visual, and networking equipment.
  • Work involves supporting desktop computers, printers, scanners, teleconference systems, and related peripherals.
  • Occasional planned work outside normal business hours to support system maintenance, updates, or operational needs.
  • Requires responding to time-sensitive technical issues in a fast-paced service-oriented environment.
  • Frequent interaction with non-technical users requiring clear communication, customer service, and troubleshooting support.
  • Work requires maintaining confidentiality, data security, and compliance with University technology standards and policies.
  • May require use of remote support tools such as Remote Desktop and Zoom to troubleshoot systems across Mac and PC platforms.
  • Requires maintaining equipment inventories, documentation, and network configuration records.
  • Position supports a collaborative team environment with multiple concurrent priorities and service requests.

Compensation, Benefits and Position Details
Pay Range Minimum:
$53,400.00 annual
Pay Range Maximum:
$71,796.00 annual
Other Compensation:
Benefits:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift:
First Shift (United States of America)
Temporary or Regular?
This is a regular position
FTE (Full-Time Equivalent):
100.00%
Union/Bargaining Unit:
SEIU Local 925 Nonsupervisory
About the UW
Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

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