Kent, WA · On-site
$22.75 - $29/hr
Desktop Support Location: Kent, WA Provide customer facing end-user support that includes ... Manage the ticket queue and ensure tickets are resolved and closed within the defined service level ...
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Kent, WA · On-site
$22.75 - $29/hr
Desktop Support Location: Kent, WA Provide customer facing end-user support that includes ... Manage the ticket queue and ensure tickets are resolved and closed within the defined service level ...
Seattle, WA · On-site
$78K - $108K/hr
We are seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible for installing ...
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Seattle, WA · On-site
$78K - $108K/hr
We are seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible for installing ...
Manage audio/visual setup and troubleshooting for executive presentations and video conferencing ... in desktop or end-user support, including at least 5 years dedicated to C-level executives and ...
Manage audio/visual setup and troubleshooting for executive presentations and video conferencing ... in desktop or end-user support, including at least 5 years dedicated to C-level executives and ...
Desktop Support Engineer JOB TYPE : Direct Hire (W2) with NSC Global START DATE : IMMEDIATELY ... Typically reports to a project leader or manager. A wide degree of creativity and latitude is ...
Desktop Support Engineer JOB TYPE : Direct Hire (W2) with NSC Global START DATE : IMMEDIATELY ... Typically reports to a project leader or manager. A wide degree of creativity and latitude is ...
Seattle, WA · On-site
Manage audio/visual setup and troubleshooting for executive presentations and video conferencing ... in desktop or end-user support, including at least 5 years dedicated to C-level executives and ...
Seattle, WA · On-site
Manage audio/visual setup and troubleshooting for executive presentations and video conferencing ... in desktop or end-user support, including at least 5 years dedicated to C-level executives and ...
$21.75 - $27.50/hr
... management system and instant message to users in the area of password resets, e-mail, directories ... desktop applications, smartphones and network connectivity. - Provides personal computer support ...
$21.75 - $27.50/hr
... management system and instant message to users in the area of password resets, e-mail, directories ... desktop applications, smartphones and network connectivity. - Provides personal computer support ...
Tacoma, WA · On-site
$21.75 - $27.50/hr
... management system and instant message to users in the area of password resets, e-mail, directories ... desktop applications, smartphones and network connectivity. - Provides personal computer support ...
Tacoma, WA · On-site
$21.75 - $27.50/hr
... management system and instant message to users in the area of password resets, e-mail, directories ... desktop applications, smartphones and network connectivity. - Provides personal computer support ...
Tacoma, WA · On-site
$21.75 - $27.50/hr
... management system and instant message to users in the area of password resets, e-mail, directories ... desktop applications, smartphones and network connectivity. - Provides personal computer support ...
Tacoma, WA · On-site
$21.75 - $27.50/hr
... management system and instant message to users in the area of password resets, e-mail, directories ... desktop applications, smartphones and network connectivity. - Provides personal computer support ...
Lakewood, WA · On-site
$25 - $32/hr
Robert Half is seeking a Help Desk/Desktop Support Analyst to support a government environment in ... Manage service desk requests by reviewing, prioritizing, troubleshooting, and closing incidents ...
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Lakewood, WA · On-site
$25 - $32/hr
Robert Half is seeking a Help Desk/Desktop Support Analyst to support a government environment in ... Manage service desk requests by reviewing, prioritizing, troubleshooting, and closing incidents ...
Tacoma, WA · On-site
$21.75 - $27.50/hr
... management system and instant message to users in the area of password resets, e-mail, directories ... desktop applications, smartphones and network connectivity. - Provides personal computer support ...
Tacoma, WA · On-site
$21.75 - $27.50/hr
... management system and instant message to users in the area of password resets, e-mail, directories ... desktop applications, smartphones and network connectivity. - Provides personal computer support ...
Fife, WA · On-site
$29/hr
... management, security, and IT support best practices Required Qualifications * 5+ years of hands-on IT support experience in enterprise environments * Strong experience with: * Windows desktop ...
Fife, WA · On-site
$29/hr
... management, security, and IT support best practices Required Qualifications * 5+ years of hands-on IT support experience in enterprise environments * Strong experience with: * Windows desktop ...
Fife, WA · On-site
$29/hr
... management, security, and IT support best practices Required Qualifications * 5+ years of hands-on IT support experience in enterprise environments * Strong experience with: * Windows desktop ...
Fife, WA · On-site
$29/hr
... management, security, and IT support best practices Required Qualifications * 5+ years of hands-on IT support experience in enterprise environments * Strong experience with: * Windows desktop ...
Seattle, WA · On-site
$25 - $30/hr
What We're Looking ForRequired * 1+ years in a help desk, desktop support, MSP, or service desk ... Device management experience (Intune/MDM) or familiarity with deployment tools. * Active Directory ...
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Seattle, WA · On-site
$25 - $30/hr
What We're Looking ForRequired * 1+ years in a help desk, desktop support, MSP, or service desk ... Device management experience (Intune/MDM) or familiarity with deployment tools. * Active Directory ...
Bellevue, WA · On-site
The IT Support Manager is responsible for leading Nintex's global IT Support function and delivering a reliable, secure, and high-quality technology experience for employees worldwide. This role ...
Bellevue, WA · On-site
The IT Support Manager is responsible for leading Nintex's global IT Support function and delivering a reliable, secure, and high-quality technology experience for employees worldwide. This role ...
Tacoma, WA · On-site
$80K - $100K/yr
This role supports daily IT functions across the organization, including workstation management ... Hands‑on experience with Windows desktop environments and Microsoft 365 administration.
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Tacoma, WA · On-site
$80K - $100K/yr
This role supports daily IT functions across the organization, including workstation management ... Hands‑on experience with Windows desktop environments and Microsoft 365 administration.
Seattle, WA · On-site
$63K - $90K/yr
... Exchange, CRM, and phone systems * Build, configure, and image laptop and desktop computers ... Set up, support, and troubleshoot audio/video conferencing equipment in meeting rooms and at ...
Seattle, WA · On-site
$63K - $90K/yr
... Exchange, CRM, and phone systems * Build, configure, and image laptop and desktop computers ... Set up, support, and troubleshoot audio/video conferencing equipment in meeting rooms and at ...
$20 - $30/hr
A successful candidate will have a track record of understanding in business desktop and server ... Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja ...
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$20 - $30/hr
A successful candidate will have a track record of understanding in business desktop and server ... Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja ...
A successful candidate will have a track record of understanding in business desktop and server ... Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja ...
Quick apply
A successful candidate will have a track record of understanding in business desktop and server ... Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja ...
Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud ...
Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud ...
Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud ...
Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud ...
$15.86 - $20.26
4% of jobs
$20.26 - $24.66
17% of jobs
$25.57 is the 25th percentile. Wages below this are outliers.
$24.66 - $29.05
19% of jobs
The median wage is $32.27 / hr.
$29.05 - $33.45
14% of jobs
$33.45 - $37.85
6% of jobs
$37.85 - $42.24
3% of jobs
$42.24 - $46.64
9% of jobs
$48.29 is the 75th percentile. Wages above this are outliers.
$46.64 - $51.04
6% of jobs
$51.04 - $55.43
7% of jobs
$55.43 - $59.83
7% of jobs
$59.83 - $64.23
6% of jobs
$15
$38
$64
Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.
| Aspect | Desktop Support Manager | Help Desk Supervisor |
|---|---|---|
| Certifications | CompTIA A+, Network+, ITIL | CompTIA A+, HDI-Support Center Analyst |
| Work Environment | Oversees desktop support teams, manages hardware/software issues, strategic planning | Supervises help desk staff, handles user tickets, ensures customer service quality |
| Industry Usage | IT departments across various industries, corporate environments | IT support centers, customer service teams in tech companies |
The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.
Cities near Milton, WA with the most Desktop Support Manager job openings:
$22.75 - $29/hr
Contractor
Re-posted 11 days ago
Title : Desktop Support
Location: Kent, WA
Provide customer facing end-user support that includes:
? Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
? Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
? Perform onsite updates, Configuration changes, or Software installations.
? Provide onsite technical assistance to End Users.
? Identifies potential issues that could adversely impact End User experience and follows
through on action steps to prevent.
• Manage the ticket queue and ensure tickets are resolved and closed within the defined service
level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as
needed.
• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians
for warranty repair/replacement)
• Perform end-user support related security and controls and compliance related tasks such as
access reviews, risk assessments, controls verifications, facility inspections, maintenance of
verification logs
• Coordinate with Level 3 support groups and project teams for service delivery enhancements,
maintenance and upgrades.
• Provide IT support for on-site or off-site events and meetings including site setup, coordination
with venue IT/AV contacts and stand-by support
• Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
• Provide On-call support if required outside business hours on a rotational basis (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Sourced by ZipRecruiter
Software development
51 - 200 Employees
Irving, TX, US
2019
