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Desktop Support Manager Jobs in Spokane, WA (NOW HIRING)

Corporate Tools

Desktop Support

Post Falls, ID · On-site

$21.50/hr

Overview The Desktop Support position is a crucial part of our team and will be the first point of contact for incoming questions and issues related to our computers and their systems. This person ...

NEFCO

Senior IT Support & Network Analyst

Spokane, WA · On-site

$33 - $38/hr

... desktops, laptops, printers, phones, and mobile devices. * Take ownership of escalated support ... Triage, prioritize, and manage multiple colleague inquiries simultaneously in a fast-paced ...

NEFCO

Senior IT Support & Network Analyst

Spokane, WA · On-site

$33 - $38/hr

... desktops, laptops, printers, phones, and mobile devices. * Take ownership of escalated support ... Triage, prioritize, and manage multiple colleague inquiries simultaneously in a fast-paced ...

Worldwide TechServices

Dynamic PC Support

Spokane, WA · On-site

$19/hr

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

VOLT

Laptop Migration Technician

Spokane, WA · On-site

$25/hr

... desktop support, device deployment, laptop refresh projects, or technical support. * Familiarity ... Experience with asset management and inventory tracking is a plus. Pay Rate: $25.00/hour *Pay range ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Spokane, WA

Desktop Support Manager information

See Spokane, WA salary details

$15

$36

$61

How much do desktop support manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for desktop support manager in Spokane, WA is $36.58, according to ZipRecruiter salary data. Most workers in this role earn between $24.33 and $48.61 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Spokane, WA? The most popular types of Desktop Support jobs in Spokane, WA are:
What are popular job titles related to Desktop Support Manager jobs in Spokane, WA? For Desktop Support Manager jobs in Spokane, WA, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Spokane, WA look for? The top searched job categories for Desktop Support Manager jobs in Spokane, WA are:
What cities near Spokane, WA are hiring for Desktop Support Manager jobs? Cities near Spokane, WA with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Spokane, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,076 per year, or $36.6 per hour.

Desktop Support

Corporate Tools

Post Falls, ID • On-site

$21.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Overview
The Desktop Support position is a crucial part of our team and will be the first point of contact for incoming questions and issues related to our computers and their systems. This person will also troubleshoot problem areas for our in-office staff, and our remote staff in a timely and accurate fashion to provide end-user resolution. This position is coded as "Office-Only" which means all work must be performed in our Post Falls, Idaho office. This is a Monday - Friday, day shift position.
Wage
$21.50 + $2 / hour
Benefits
  • 100% employer-paid medical, dental and vision for employees
  • Annual review with raise option
  • 22 days Paid Time Off accrued annually, and 4 holidays
    • After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company-not accrued, not capped, take time off when you want
    • The 4 holidays are: New Year's Day, Fourth of July, Thanksgiving, and Christmas Day
  • Paid Parental Leave
  • Up to 6% company matching 401(k) with no vesting period
  • Quarterly allowance
    • Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
  • Open concept office with friendly coworkers
  • Creative environment where you can make a difference
  • No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
  • Trail Mix Bar - oh yeah

Responsibilities
  • Provide end-user assistance for both in office and remote employees
  • Troubleshoot technical problems, both software and hardware
  • Setting up new employee equipment
  • Continuous learning of all things IT
  • Tracking inventory
  • Install, diagnose, repair, maintain, upgrade hardware and software systems
  • Running cables

Requirements
  • Previous desktop support experience preferred
  • Previous experience with network devices preferred
  • Linux experience preferred
  • Passion for IT
  • Eager to learn, not afraid to ask questions
  • High interpersonal skills, super personable
  • Highly organized
  • Ability to communicate well verbally and written
  • Highly motivated and great customer service

Apply