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Desktop Support Manager Jobs in Renton, WA (NOW HIRING)

Apptad, Inc.

Deskside Support

Redmond, WA · On-site

This person will work under the guidance of CLIENT managers and resource performance will be ... This also includes coordination with the OEM vendor for warranty laptop/ desktops. * Cross-Platform ...

ClinDCast LLC

IT Manager

Bellevue, WA · On-site

$65 - $70/hr

Moses Lake, WA (Onsite) We are looking for an IT Manager to lead and support our Desktop Support and Network/Server teams. The role requires strong technical expertise, leadership skills, and the ...

3MD Inc.

IT Support Associate I

Redmond, WA · On-site

$29.85 - $33.02/hr

Install, configure, and maintain desktops, enterprise network switch and routers, and other ... Mobile device management * Strong communication and customer service skills * Ability to work ...

Verus Aerospace

IT Support Specialist

Tacoma, WA · On-site

$80K - $100K/yr

This role supports daily IT functions across the organization, including workstation management ... Hands‑on experience with Windows desktop environments and Microsoft 365 administration.

BDA

Global IT Support Manager

Woodinville, WA

Global IT Support Manager - IT Operations & Infrastructure Global Support Leadership | Zero-Touch Operations | AI-Driven Experience | Digital Workplace Architecture Location Requirement: This role is ...

BDA

Global IT Support Manager

Woodinville, WA · On-site

The Global IT Support Manager leads BDA's employee support organization across 30+ locations in AMER, APAC, and EMEA. This leader is accountable for designing and operating a high-performance ...

krg technology inc

Windows Support

Redmond, WA · On-site

Windows support Location: Redmond, WA Duration: Full Time Platform JD: Summary View Mandatory: LinkedIn presence and for verification share 2 good references from your last two projects. If you are ...

McLane Company

Field IT Support Technician

Seattle, WA

$29 - $31/hr

Install, configure, troubleshoot, and maintain desktops, laptops, RF and wearable devices * Support ... Organized, dependable, and able to manage multiple priorities * This position requires the ability ...

Pomeroy Technologies

Support - Deskside

Seattle, WA · On-site

$23 - $29.25/hr

... management. This role serves as the liaison between assigned support areas and other areas of ... Add virtual desktop client to Office 2007 / Office 2010; * Load and reload, configure, and update ...

Pomeroy

Support - Deskside

Redmond, WA · On-site

$22.75 - $28.75/hr

... management. This role serves as the liaison between assigned support areas and other areas of ... Add virtual desktop client to Office 2007 / Office 2010; * Load and reload, configure, and update ...

Pomeroy

Support - Deskside

Redmond, WA · On-site

$22.75 - $28.75/hr

... management. This role serves as the liaison between assigned support areas and other areas of ... Add virtual desktop client to Office 2007 / Office 2010; * Load and reload, configure, and update ...

Pomeroy Technologies

Support - Deskside

Redmond, WA · On-site

$22.75 - $28.75/hr

... management. This role serves as the liaison between assigned support areas and other areas of ... Add virtual desktop client to Office 2007 / Office 2010; * Load and reload, configure, and update ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Renton, WA

Desktop Support Manager information

See Renton, WA salary details

$16

$40

$67

How much do desktop support manager jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for desktop support manager in Renton, WA is $40.69, according to ZipRecruiter salary data. Most workers in this role earn between $27.02 and $54.09 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
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The most popular types of Desktop Support jobs in Renton, WA are:

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The top searched job categories for Desktop Support Manager jobs in Renton, WA are:

What cities near Renton, WA are hiring for Desktop Support Manager jobs?

Cities near Renton, WA with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Renton, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $84,631 per year, or $40.7 per hour.

Deskside Support

Redmond, WA • On-site

Apptad, Inc.
IT Services • 501 - 1,000 employees
Learn more about Apptad, Inc.external

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Role- Deskside Support
Location- Redmond, WA
SCOPE OF WORK
SRO Site Support resource is responsible for operations support for all the end points and partner with global CLIENT support resources. This person will work under the guidance of CLIENT managers and resource performance will be reported/managed through weekly/monthly review between CLIENT and HCL.
Roles and Responsibility
  • Technical Support:Provide onsite and remote assistance to identify and resolve issues with Windows, Mac OSX, Linux, iOS, and Android platforms. This includes troubleshooting hardware and software issues, resolving connectivity problems, and assisting with system configurations. This also includes coordination with the OEM vendor for warranty laptop/ desktops.
  • Cross-Platform Compatibility: Ensuring compatibility and seamless integration between MAC and Windows systems, applications, and services to facilitate efficient workflow and collaboration among users.
  • New Hire Induction: Ensure active participation in New Hire indication program under the guidance of CLIENT.
  • Tech Refresh: Execute Tech refresh of eligible devices in line with CLIENT guidelines.
  • User Training and Education:Conducting user training sessions and creating educational resources to enhance users' proficiency with MAC and Windows systems, applications, and productivity tools. This helps users leverage technology effectively and reduce reliance on IT support for common tasks.
  • System Administration:Managing and maintaining MAC and Windows systems, including performing software installations, updates, and configurations. This ensures that systems are up-to-date, secure, and optimized for performance.
  • Asset Management:Tracking and managing hardware and software assets, including inventory management, license compliance, and asset lifecycle management for both MAC and Windows devices and applications.
  • Site Support: Rack, network, power, and support for servers, switches, APs, UPS units and other equipment as needed and with support of the global IT specialist teams.
  • Print Support: Partner with MFP providers and EPE / client engineering to support site print service
  • Telecom Support: The vendor resource will partner with EPE / telecom engineering to support end users communications service (aka TEAMs) and meeting room communication infrastructure.
  • Hardware procurement:Purchasing new hardware and ensuring that it meets the organization's needs and budget according to the forecast.
  • Proactive Tech Refresh: Forecast of tech refresh count and socialize with CLIENT leadership, must monitor the performance of hardware and recommend upgrades as necessary to ensure that it meets the organization's evolving needs.
  • User Onboarding ::Facilitating the smooth onboarding of new employees by setting up their Mac or Windows workstations as per established process at CLIENT. Proactively monitor the New Hire list for next week and plan readiness, Raise Shipping Requests for remote locations.
  • User Offboarding/Terminations:Follow up with Terms user and collect the Equipment. Provide Equipment Return instructions to Term users. Wipe-out of repurposed assets (Only Eligible assets), System Processing (Drive removal), Collaborate with the vendor for quarterly asset disposal.
  • Asset Reconciliation: Perform Monthly Asset verification (Cycle Count) and Extraction of assets from various tools Based on established procedure in CLIENT
  • Incident Management:Responding to and resolving IT incidents reported by end users, as per established processes at CLIENT.
  • Application Support: Should have knowledge or willingness to be trained on responding to issues related to Enterprise and Business Application such as but not limited to JIRA, Confluence, Service Now, Multi Factor Authentication Portal, Azure Active Directory , Active Directory, Microsoft Exchange (Hybrid), Understanding of the Cloud Applications Vs. On Prem, Office - 365 apps.
  • Networking: Should have knowledge or willingness to be trained on understanding of basic Networking concepts like IP address validation, Assigning Static IP to Devices, Setting up Remote Desktop Systems.
  • Desktop Support - Should have knowledge or willingness to be trained on Part Replacements, GPU installations, Providing guidance on Non-Standard IT devices.
  • Continuous Improvement:Continuously evaluating and improving IT services and processes, based on user feedback and industry best practices.
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About Apptad

Sourced by ZipRecruiter

Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data. With an effort to enable our customers the ability to solve biggest problems within their organization. We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Reston, VA, US

Year founded

2018

Social media

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