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Desktop Support Engineer Jobs in Georgia (NOW HIRING)

GDR Group

Desktop Support Technician

Peachtree Corners, GA · On-site

$19.25 - $24.25/hr

Desktop Support Technician We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is ...

My3Tech Inc

Desktop Support Technician

Atlanta, GA · On-site

$19.50 - $24.75/hr

Technical Support (61986) Location : 55 Trinity Avenue, Suite G700 Atlanta, Georgia 30303-0000 A Desktop Support Technician plays a crucial role in providing technical assistance and support to end ...

InstantServe LLC

Desktop Support Tech Sr

Atlanta, GA · On-site

$19.50 - $24.75/hr

The Desktop Support Engineer will hold responsibility for but limited to: • Applies technical expertise using standard operating and diagnostic protocols to resolve standard to moderately complex ...

InstantServe LLC

Desktop Support Tech Sr

Atlanta, GA · On-site

$19.50 - $24.75/hr

The Desktop Support Engineer will hold responsibility for but limited to: • Applies technical expertise using standard operating and diagnostic protocols to resolve standard to moderately complex ...

The EDH, LLC

$19.50 - $24.75/hr

The role of the Desktop Support Technician is to provide first and second line support for all staff. The Desktop Support Technician is responsible for resolving support requests as well as meeting ...

CRH Healthcare, LLC

Desktop Support Analyst

Atlanta, GA

$22 - $29.75/hr

Desktop Support Analyst Vinings,GA Why CRH: Founded in 2012, CRH Healthcare (CRH) owns and operates in three regions. While each region has different brands, each brand is operated with the same ...

Zortech Solutions

Desktop Support-US

Peachtree Corners, GA · On-site

$19.25 - $24.25/hr

Desktop Support Location: 5335 Triangle Parkway NW, Peachtree Corners, GA 30092 (Onsite) Duration: Fulltime Candidate should be responsible to perform following activities: * Configure and support ...

New

GDR Group

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

GDR Group

Desktop Support Technician

Atlanta, GA

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

GDR Group

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

MCI RPOaas

Desktop Support Technician III

Savannah, GA · On-site

$15.50 - $19.75/hr

Reporting directly to the director of network engineering, this position serves as the first point ... Desktop Support or IT Help Desk experience * Proficiency researching and troubleshooting complex ...

GDR

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

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Desktop Support Engineer information

See Georgia salary details

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$22

$38

How much do desktop support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support engineer in Georgia is $22.79, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.96 per hour, depending on experience, location, and employer.

What Does a Desktop Support Engineer Do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

What are some common challenges faced by Desktop Support Engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What are Desktop Support Engineers?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

More about Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Georgia? The most popular types of Desktop Support Engineer jobs in Georgia are:
What are popular job titles related to Desktop Support Engineer jobs in Georgia? For Desktop Support Engineer jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Desktop Support Engineer jobs in Georgia look for? The top searched job categories for Desktop Support Engineer jobs in Georgia are:
What are popular job titles related to Desktop Support Engineer jobs in GA? For Desktop Support Engineer jobs in GA, the most frequently searched job titles are:
Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Georgia as of May 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 50% Physical, and 50% Remote job distribution, with an average salary of $47,413 per year, or $22.8 per hour.
Desktop Support Technician

Desktop Support Technician

GDR Group

Peachtree Corners, GA • On-site

$19.25 - $24.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Desktop Support Technician

We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences. This role is onsite split between two locations: Atlanta and Duluth.

Key Responsibilities

Technical Support

  • Provide timely support for hardware and software issues for both Windows and Mac environments
  • Troubleshoot remotely using VNC and KVM switch
  • Reimage systems, install OS and standard software (onsite and remote)
  • Coordinate warranty support with Dell and schedule onsite service when needed
  • Resolve common technical issues, including:
    • Network connectivity
    • System crashes/blue screens
    • Printing problems
    • Virus removal
    • Basic administration and troubleshooting of:
      • DHCP / DNS
      • Active Directory
      • VPN and remote access tools
      • Windows domain account issues
      • Wireless connectivity and hotspots
  • Collaborate with the network team on basic troubleshooting tasks
  • Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom
  • Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures

Customer Service

  • Deliver prompt and courteous user support via:
    • Wolken ticketing system (incident resolution and device lifecycle tasks)
    • Google Chat and Gmail (Outlook familiarity is a plus)
    • Zoom Calling and Zoom video conferencing
  • Maintain a positive user experience with clear communication and professionalism

Asset & Inventory Management

  • Maintain accurate records of hardware assets
  • Ensure timely deployment, collection, and tracking of end-user devices

Special Projects & Additional Duties

  • Assist with software and process testing and validation
  • Create clear, user-friendly technical documentation
  • Provide 1:1 or group technical training (remote or in-person)
  • Support office signage placement and daily ticket review/assignment tasks
  • May require occasional travel to other office locations

Work Schedule & Benefits

  • Monday–Friday, 8:00 AM – 5:00 PM (1-hour lunch)
  • No weekend or after-hours support expected (exceptions for special projects)
  • Benefits include:
    • Paid holidays, vacation, and sick leave
    • 401(k) plan
    • Medical, dental, and vision insurance
    • Structured onboarding and training
    • Modern workspaces and innovative technology
    • Supportive, team-oriented culture with strong work-life balance

Requirements

Qualifications

  • 1–2+ years in a desktop support or corporate helpdesk environment preferred
  • Technically inclined and eager to learn new tools and platforms
  • Clear and concise communicator with the ability to explain technical concepts to non-technical users
  • Familiar with Windows 10/11; Mac OS experience is a plus
  • Skilled in teamwork and conflict resolution in a professional setting
  • Self-starter with strong follow-through and attention to process
  • Able to work independently while following team procedures and protocols

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