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Desktop Engineer Jobs in Massachusetts (NOW HIRING)

Heunets

BOSTON, MA - DESKTOP SUPPORT

Boston, MA

$22 - $28/hr

Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customers' various core operating systems and platforms, as well be able to provide support ...

Kadant Solutions

IT Desktop Technician

Auburn, MA · On-site

$36.60/hr

Overview Working in a technical role, the IT Desktop Technician has primary responsibility for ... engineering services and technologies to help our customers create more value with fewer inputs.

Kadant Solutions

IT Desktop Technician

Auburn, MA

$25.50 - $36.60/hr

Overview Working in a technical role, the IT Desktop Technician has primary responsibility for ... engineering services and technologies to help our customers create more value with fewer inputs.

Artech Information System LLC

DESKTOP SUPPORT

Quincy, MA

$21.25 - $27/hr

Desktop Support Representative Onsite Support Location: North Quincy,MA Duration: 1+ years SKILLS OVERVIEW: Deskside Support Tech. Must be experienced in DESKSIDE support Win7/Win XP OS support.

Programmers.io

Senior Desktop Support

Boston, MA · On-site

Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT. Primary Responsibilities: * Provide day-to-day IT support ...

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All JobsDesktop Engineer JobsDesktop Engineer Jobs in Massachusetts

Desktop Engineer information

See Massachusetts salary details

$11

$49

$89

How much do desktop engineer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for desktop engineer in Massachusetts is $49.37, according to ZipRecruiter salary data. Most workers in this role earn between $30.43 and $63.27 per hour, depending on experience, location, and employer.

How much do desktop engineers make?

Desktop engineers typically earn a median annual salary of around $60,000 to $80,000, depending on experience, certifications, and the complexity of the environment they support. Salaries can vary based on the industry and geographic location, with higher wages often found in urban areas and for those with specialized skills in troubleshooting, hardware, and software support.

What is the difference between Desktop Engineer vs Network Technician?

AspectDesktop EngineerNetwork Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desk, on-site supportData centers, network rooms, on-site troubleshooting
Primary ResponsibilitiesMaintaining and troubleshooting desktops, hardware, softwareInstalling, configuring, and repairing network hardware and infrastructure
Industry UsageIT support, corporate environmentsTelecommunications, enterprise networks

While both roles support IT infrastructure, Desktop Engineers focus on end-user devices like desktops and laptops, whereas Network Technicians specialize in network hardware and connectivity. Understanding these differences helps employers and job seekers target the right skills and certifications for each role.

What is a desktop engineer?

A desktop engineer is responsible for troubleshooting problems with computer software and hardware. In this job, you may work as a desktop support engineer for a technical support firm that services multiple clients or for a company, school, or government agency in their IT department. Your job duties include responding to telephone and email inquiries, monitoring computer systems, installing software or hardware, and performing maintenance on computer systems. You need strong customer service and problem-solving skills and in-depth knowledge of computers to succeed in a career as a desktop engineer.

What are the key skills and qualifications needed to thrive as a desktop engineer, and why are they important?

To thrive as a Desktop Engineer, you need expertise in operating systems (Windows, macOS), hardware troubleshooting, and a background in computer science or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, imaging software, Active Directory, and ticketing systems is typically required. Strong problem-solving abilities, communication skills, and customer service orientation help Desktop Engineers stand out. These skills ensure efficient issue resolution, minimize downtime, and deliver a positive technology experience to end users.

What are some common challenges faced by desktop engineers and how are they typically addressed?

Desktop Engineers often encounter challenges such as managing diverse hardware and software configurations, troubleshooting unexpected technical issues, and supporting users with varying levels of technical expertise. Staying current with new technologies and security threats is also essential. These challenges are usually addressed through ongoing training, standardized deployment practices, and strong collaboration with IT support teams to ensure smooth operations and minimal downtime for end-users.
More about Desktop Engineer jobs
What are the most commonly searched types of Desktop Engineer jobs in Massachusetts? The most popular types of Desktop Engineer jobs in Massachusetts are:
What are popular job titles related to Desktop Engineer jobs in Massachusetts? For Desktop Engineer jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Desktop Engineer jobs in Massachusetts look for? The top searched job categories for Desktop Engineer jobs in Massachusetts are:
What cities in Massachusetts are hiring for Desktop Engineer jobs? Cities in Massachusetts with the most Desktop Engineer job openings:
What are popular job titles related to Desktop Engineer jobs in MA? For Desktop Engineer jobs in MA, the most frequently searched job titles are:
Desktop Engineer jobs near you
Infographic showing various Desktop Engineer job openings in Massachusetts as of August 2026, with employment types broken down into 65% Full Time, 5% Temporary, and 30% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $102,681 per year, or $49.4 per hour.

BOSTON, MA - DESKTOP SUPPORT

Heunets

Boston, MA

$22 - $28/hr

Contractor

Re-posted 15 days ago

Job description

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.
Desktop Technician will provide day to day local\remote desktop support, receive inbound calls,
answer questions, troubleshoot and document steps performed to resolve challenges with
hardware, software and application issues in a ticketing system. The candidate will also need to
facilitate customer resolution for calls and engage their supervisors and managers to ensure
operational consistency across all shifts within the IT Support Center. Desktop Support Engineer
provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customers' various
core operating systems and platforms, as well be able to provide support and apply desktop
fault resolution for the approved application suite. Ideal candidate should have relevant 8-10
years' experience in Windows Desktop support. Achieve consistent expertise, provide and
support a culture of continuous service improvement, and leverage modern technologies.
Job Responsibilities:
a) Deliver white-glove IT support to C-suite executives and senior leadership
b) Provide on-site, remote, and at-home troubleshooting (break/fix) for hardware, software, and connectivity issues.
c) Prepare, configure, and maintain all executive devices — laptops, desktops, smartphones, and tablets (iOS and Android) ensuring optimal performance and compliance.
d) Support executives during critical meetings, travel, or events, including out-of-hours support when required.
e) Manage and support technology for board meetings, presentations, offsite
engagements, and hybrid or virtual meetings.
f) Provide technical support for Audio-Visual systems, including Microsoft Teams Rooms (MTR) setups, ensuring meeting rooms and conferencing facilities are fully operational and delivering high quality experience.
g) Provide technical support for large-scale meetings, webinars, and town halls using Teams, Zoom, and other conferencing platforms.
h) Record and manage tickets through the ITSM platform (ServiceNow), ensuring accurate documentation and timely issue resolution.
i) Support MFA, VPN, and other secure communication practices for executives users ensuring adherence to IT security, data protection, and compliance policies at all times.
j) When not engaged in executive support duties, assist with BAU incidents, requests, and
changes.
k) Exceptional communication and interpersonal skills, especially with senior stakeholders.
l)Professional, calm, and customer-focused under pressure.
m) Discreet, trustworthy, and adaptable to executive needs.