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Desktop Engineer Two Jobs in Massachusetts (NOW HIRING)

Procom Services

Desktop Services Engineer

Boston, MA

Provide Level-2 technical support for supported desktops, laptops, and peripherals. This includes ... Engineer Mandatory Skills * Strong customer service skills * Reliability and a strong sense of ...

eTeam

Customer Service Engineer (L2)

Andover, MA · On-site

Job Summary : eTeam is a staffing company, and they are seeking a Customer Service Engineer (L2) to ... Responsibilities : • Provide Level 2 desktop and end-user technical support • Deliver onsite ...

BCforward

Desktop Support

Billerica, MA

$17.86/hr

Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or ... Required Skills: 1. Technical Troubleshooting,Advanced 2. Laptop PC, Install/Support,Advanced 3. ...

BC Forward

Desktop Support

Maynard, MA · On-site

$38.45/hr

Support and use of Microsoft Office 365, including Teams, SharePoint, and OneDrive. 2+ years of relevant experience in desktop or AV support. Preferred Skills: Experience supporting testing ...

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All JobsDesktop Engineer Two JobsDesktop Engineer Two Jobs in Massachusetts

Desktop Engineer Two information

What is a Tier 2 desktop support job description?

A Tier 2 desktop support technician provides advanced technical assistance for hardware, software, and network issues that cannot be resolved by Tier 1 support. They troubleshoot complex problems, perform system upgrades, and may use remote support tools, often requiring knowledge of operating systems, troubleshooting skills, and relevant certifications. The role typically involves working in a help desk environment with a focus on resolving escalated user issues efficiently.

What is the 3 month rule for jobs?

The 3 month rule in the context of a Desktop Engineer Two role typically refers to the probation or trial period that employers may set, often lasting around three months, during which performance is evaluated before confirming permanent employment. During this time, employees are usually expected to demonstrate proficiency with desktop support, troubleshooting, and relevant tools like remote management software. Completing this period successfully can lead to benefits such as job stability and potential salary increases.

What engineer makes 500,000 a year?

While most desktop engineers earn significantly less, highly experienced or specialized professionals in senior or executive roles within IT or technology companies can reach or exceed a $500,000 annual salary, often through bonuses, stock options, or profit sharing. Such compensation typically requires extensive expertise, certifications, and leadership responsibilities.

What is the difference between Desktop Engineer Two vs Desktop Engineer One?

AspectDesktop Engineer TwoDesktop Engineer One
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+ or equivalent
Work EnvironmentCorporate offices, IT support teamsSmall business or entry-level support roles
Employer & Industry UsageIT departments across various industriesEntry-level IT support roles in similar industries
Common Search & ComparisonYesYes

Desktop Engineer Two typically requires more experience and advanced certifications than Desktop Engineer One. They often handle more complex issues, work in larger teams, and support a broader range of hardware and software. Desktop Engineer One is usually an entry-level position focused on basic troubleshooting and support. Understanding these differences helps candidates and employers align expectations and qualifications.

What are good second jobs for engineers?

For a Desktop Engineer Two, good second jobs include freelance IT support, technical consulting, or remote troubleshooting roles that leverage technical skills. These positions often offer flexible hours and can be done outside regular work schedules, making them suitable for engineers seeking additional income or experience in related areas.
What are popular job titles related to Desktop Engineer Two jobs in Massachusetts? For Desktop Engineer Two jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Desktop Engineer Two jobs in Massachusetts look for? The top searched job categories for Desktop Engineer Two jobs in Massachusetts are:
What cities in Massachusetts are hiring for Desktop Engineer Two jobs? Cities in Massachusetts with the most Desktop Engineer Two job openings:
Desktop Engineer Two jobs near you

EUC/Desktop Engineer

Tata Consultancy Service Limited

Boston, MA • On-site

$60K - $65K/yr

Full-time

Posted 3 days ago

Job description

EUC/Desktop Engineer
Education & Experience
• 2+ years of experience in desktop support, field services, or similar technical support role
• Experience supporting Windows and Mac operating systems
• Familiarity with mobile device management (MDM) platforms (Intune,)
Technical Skills
• Strong knowledge of Windows 10/11, macOS, and VDI environment
• Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
• Understanding of Active Directory, DNS, DHCP, and network troubleshooting
• Experience with remote support tools and ITSM platforms (ServiceNow preferred)
• Hardware troubleshooting and repair skills for desktops, laptops, and peripherals
Soft Skills
• Excellent customer service and interpersonal communication skills
• Strong problem-solving abilities with attention to detail
• Ability to work independently and manage time effectively
• Professional demeanor and ability to maintain confidentiality
• Flexibility to adapt to changing priorities and work schedules
Key Responsibilities
Technical Support & Troubleshooting
• Provide on-site technical support for desktops, laptops, printers, peripherals, and mobile devices
• Diagnose and resolve hardware, software, and network connectivity issues
• Perform equipment installations, configurations, and upgrades
• Execute break-fix activities including hardware replacements and repairs
• Support conference room technology, audiovisual equipment, and collaboration tools
Service Delivery & Customer Experience
• Respond to service requests and incidents in accordance with SLA requirements
• Deliver white-glove service for executive and VIP users
• Communicate technical information clearly to non-technical users
• Provide on-site assistance during new hire onboarding and technology transitions
• Ensure positive end-user experience through proactive communication and timely resolution
Asset & Inventory Management
• Maintain accurate inventory of IT equipment and accessories
• Perform asset tagging, tracking, and documentation in ServiceNow CMDB
• Coordinate equipment staging, imaging, and deployment
• Manage equipment refresh cycles and decommissioning activities
• Ensure compliance w ith asset management policies and procedures
Incident & Request Management
• Log, track, and resolve incidents and service requests in ServiceNow
• Escalate complex issues to appropriate support teams (L2/L3) with detailed documentation
• Follow standard operating procedures and knowledge base articles
• Contribute to knowledge base by documenting solutions and troubleshooting steps
• Participate in incident and problem management processes
Collaboration & Coordination
• Coordinate with remote support teams, vendors, and other IT groups
• Support technology rollouts, migrations, and special projects
• Participate in site walks and proactive equipment health checks
• Assist with disaster recovery and business continuity activities
• Provide coverage across multiple facilities as needed
Physical Requirements & Work Environment
• Ability to lift and carry equipment up to 50 lbs
• Frequent standing, walking, bending, and reaching
• Availability for occasional after-hours or weekend support
Salary Range- $60,000-$65,000 a year
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