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Desktop Engineer Two Jobs in Springfield, MA (NOW HIRING)

Tyto Athene, LLC

Desktop Support Level II

Chicopee, MA · On-site

$20.25 - $26/hr

Tyto Athene, LLC is seeking a Desktop Support Level II to join their Westover team in Chicopee, MA ... engineering, and/or applications development to restore service and/or identify and correct core ...

ASCENSUS

Software Engineer

Hartford, CT

Section 2: Job Functions, Essential Duties and Responsibilities Technical Support & Triage ... You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You ...

Inserso

Network Support Technician

Hartford, CT · On-site

This position provides onsite and remote Tier 2 support that requires prompt action and quick ... Must possess experience of system engineering in one or more areas including telecommunications ...

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All JobsDesktop Engineer Two JobsDesktop Engineer Two Jobs in Springfield, MA

Desktop Engineer Two information

See Springfield, MA salary details

$10

$45

$81

How much do desktop engineer two jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for desktop engineer two in Springfield, MA is $45.04, according to ZipRecruiter salary data. Most workers in this role earn between $27.79 and $57.74 per hour, depending on experience, location, and employer.

What is a Tier 2 desktop support job description?

A Tier 2 desktop support technician provides advanced technical assistance for hardware, software, and network issues that cannot be resolved by Tier 1 support. They troubleshoot complex problems, perform system upgrades, and may use remote support tools, often requiring knowledge of operating systems, troubleshooting skills, and relevant certifications. The role typically involves working in a help desk environment with a focus on resolving escalated user issues efficiently.

What is the 3 month rule for jobs?

The 3 month rule in the context of a Desktop Engineer Two role typically refers to the probation or trial period that employers may set, often lasting around three months, during which performance is evaluated before confirming permanent employment. During this time, employees are usually expected to demonstrate proficiency with desktop support, troubleshooting, and relevant tools like remote management software. Completing this period successfully can lead to benefits such as job stability and potential salary increases.

What engineer makes 500,000 a year?

While most desktop engineers earn significantly less, highly experienced or specialized professionals in senior or executive roles within IT or technology companies can reach or exceed a $500,000 annual salary, often through bonuses, stock options, or profit sharing. Such compensation typically requires extensive expertise, certifications, and leadership responsibilities.

What is the difference between Desktop Engineer Two vs Desktop Engineer One?

AspectDesktop Engineer TwoDesktop Engineer One
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+ or equivalent
Work EnvironmentCorporate offices, IT support teamsSmall business or entry-level support roles
Employer & Industry UsageIT departments across various industriesEntry-level IT support roles in similar industries
Common Search & ComparisonYesYes

Desktop Engineer Two typically requires more experience and advanced certifications than Desktop Engineer One. They often handle more complex issues, work in larger teams, and support a broader range of hardware and software. Desktop Engineer One is usually an entry-level position focused on basic troubleshooting and support. Understanding these differences helps candidates and employers align expectations and qualifications.

What are good second jobs for engineers?

For a Desktop Engineer Two, good second jobs include freelance IT support, technical consulting, or remote troubleshooting roles that leverage technical skills. These positions often offer flexible hours and can be done outside regular work schedules, making them suitable for engineers seeking additional income or experience in related areas.
What are popular job titles related to Desktop Engineer Two jobs in Springfield, MA? For Desktop Engineer Two jobs in Springfield, MA, the most frequently searched job titles are:
What cities near Springfield, MA are hiring for Desktop Engineer Two jobs? Cities near Springfield, MA with the most Desktop Engineer Two job openings:
Desktop Engineer Two jobs near you
Infographic showing various Desktop Engineer Two job openings in Springfield, MA as of July 2026, with employment types broken down into 1% Locum Tenens, 96% Full Time, 2% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $93,690 per year, or $45 per hour.
Desktop Support Level II

Desktop Support Level II

Tyto Athene, LLC

Chicopee, MA • On-site

$20.25 - $26/hr

Full-time

Posted 8 days ago

Job description

Job Summary:
Tyto Athene, LLC is seeking a Desktop Support Level II to join their Westover team in Chicopee, MA. The role involves providing technical support for various IT services and ensuring the smooth operation of personal computer products and peripherals.
Responsibilities:
• Provide support to end-users for PC, server, mainframe applications, and hardware.
• Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals.
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Maintain currency and highest level of technical skill in field of expertise.
Qualifications:
Required:
• Experience as a desktop support technician or equivalent (IT Support, Helpdesk Support, Support Technician, etc.)
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Strong customer support and customer service skills.
• Excellent communication skills (written and verbal).
• Experience working with ServiceNow and Print Release
• Experience managing network modernization work or system projects of similar scope and complexity.
• Active IAT Level II Certification/Active 'Security Plus' certification
• Active DoD 'Secret' Clearance
Company:
At Tyto Athene, we help turn Data to Dominance. Founded in 2018, the company is headquartered in Herndon, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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