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Desktop Engineer Two Jobs in Springfield, MA (NOW HIRING)

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Hartford, CT · On-site

$35K - $47K/yr

Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault ... Ideal candidate should have relevant 2-3 years experience in Windows Desktop support. a) Provide ...

K&A Engineering

Project Manager Level 2

East Hartford, CT · On-site

$125K - $135K/yr

We provide comprehensive consulting, engineering and design, program and project management ... Desktop requisitions * Invoice review & approval * Change orders/Change Management * Conducting ...

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All JobsDesktop Engineer Two JobsDesktop Engineer Two Jobs in Springfield, MA

Desktop Engineer Two information

See Springfield, MA salary details

$10

$45

$81

How much do desktop engineer two jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for desktop engineer two in Springfield, MA is $45.04, according to ZipRecruiter salary data. Most workers in this role earn between $27.79 and $57.74 per hour, depending on experience, location, and employer.

What is a Tier 2 desktop support job description?

A Tier 2 desktop support technician provides advanced technical assistance for hardware, software, and network issues that cannot be resolved by Tier 1 support. They troubleshoot complex problems, perform system upgrades, and may use remote support tools, often requiring knowledge of operating systems, troubleshooting skills, and relevant certifications. The role typically involves working in a help desk environment with a focus on resolving escalated user issues efficiently.

What is the 3 month rule for jobs?

The 3 month rule in the context of a Desktop Engineer Two role typically refers to the probation or trial period that employers may set, often lasting around three months, during which performance is evaluated before confirming permanent employment. During this time, employees are usually expected to demonstrate proficiency with desktop support, troubleshooting, and relevant tools like remote management software. Completing this period successfully can lead to benefits such as job stability and potential salary increases.

What engineer makes 500,000 a year?

While most desktop engineers earn significantly less, highly experienced or specialized professionals in senior or executive roles within IT or technology companies can reach or exceed a $500,000 annual salary, often through bonuses, stock options, or profit sharing. Such compensation typically requires extensive expertise, certifications, and leadership responsibilities.

What is the difference between Desktop Engineer Two vs Desktop Engineer One?

AspectDesktop Engineer TwoDesktop Engineer One
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+ or equivalent
Work EnvironmentCorporate offices, IT support teamsSmall business or entry-level support roles
Employer & Industry UsageIT departments across various industriesEntry-level IT support roles in similar industries
Common Search & ComparisonYesYes

Desktop Engineer Two typically requires more experience and advanced certifications than Desktop Engineer One. They often handle more complex issues, work in larger teams, and support a broader range of hardware and software. Desktop Engineer One is usually an entry-level position focused on basic troubleshooting and support. Understanding these differences helps candidates and employers align expectations and qualifications.

What are good second jobs for engineers?

For a Desktop Engineer Two, good second jobs include freelance IT support, technical consulting, or remote troubleshooting roles that leverage technical skills. These positions often offer flexible hours and can be done outside regular work schedules, making them suitable for engineers seeking additional income or experience in related areas.
What are popular job titles related to Desktop Engineer Two jobs in Springfield, MA? For Desktop Engineer Two jobs in Springfield, MA, the most frequently searched job titles are:
What cities near Springfield, MA are hiring for Desktop Engineer Two jobs? Cities near Springfield, MA with the most Desktop Engineer Two job openings:
Desktop Engineer Two jobs near you
Infographic showing various Desktop Engineer Two job openings in Springfield, MA as of July 2026, with employment types broken down into 2% Locum Tenens, 71% Full Time, 14% Part Time, 2% Temporary, and 11% Contract. Highlights an 71% Physical, 2% Hybrid, and 27% Remote job distribution, with an average salary of $93,690 per year, or $45 per hour.

Desktop Support Technician

Ovation Workplace Services Inc.

Hartford, CT • On-site

$35K - $47K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 20 days ago

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Job description

Job Summary
Desktop Technician will provide day to day local\remote desktop support, receive inbound calls,
answer questions, troubleshoot and document steps performed to resolve challenges with hardware,
software and application issues in a ticketing system. The candidate will also need to facilitate
customer resolution for calls and engage their supervisors and managers to ensure operational
consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break
Fix, fault diagnosis and resolution. Providing fault analysis to customers various core operating
systems and platforms, as well be able to provide support and apply desktop fault resolution for the
approved application suite. Ideal candidate should have relevant 2-3 years experience in Windows
Desktop support.
a) Provide first/second level contact and problem resolution for customer issues.
b) Work with Third Party Vendors to remediate complex AV issues as needed.
c) Provide timely communication on issue status and resolution.
d) Maintain ticket updates for all reported incidents.
e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and
Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
f) Should have basic knowledge of Mac operating system, to support Apple pc users.
g) Install, upgrade, support and troubleshoot for printers, computer hardware.
h) Performs general preventative maintenance tasks on computers, laptops, printers.
i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral
equipment.
j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and
workstation hardware/software.
k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart
Devices and Telecoms.
l) This position requires the ability to work in a project-based environment requiring flexibility and
teamwork. Performs other duties as assigned.
Candidate Required Minimum Qualifications and Skills
a) Bachelors Degree or equivalent in Computer Science or related field.
b) CompTIA A+, Microsoft Certified Professional (MCP) or better.
c) Minimum of 18 months years of IT experience.
d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware
installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
e) Mobile device management including IOS and Android devices, Enterprise encryption solutions,
Windows PC/laptop management via Active Directory.
f) Proven analytical, troubleshooting and problem-solving skills.
g) Proven ability to multi-task, effectively determine priorities and meet SLAs.
h) Excellent communication relationship-building and internal customer service skills.
i) Adaptable and flexible in a fast-changing industry and work environment.
j) Willing to work off-hours and weekends when required for projects or emergency support.

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