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Desktop Analyst Jobs in Florida (NOW HIRING)

Holland & Knight LLP

General Description: The IT Virtual Desktop Infrastructure Engineer will support the Firm ... Strong troubleshooting, documentation, and analytical skills. * Effective communication and ...

L3HHCM20

Desktop Support Technician

Malabar, FL · On-site

$17.25 - $22/hr

Desktop Support Technician Job Code: 40830 Job Location: Malabar, FL Job Schedule: 9/80: Employees ... This position demands strong analytical skills, technical expertise, and the ability to thrive in ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Coral Springs, FL · On-site

$40K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Strong analytical, problem-solving, and technical troubleshooting abilities. * Ability to ...

New

Artech Information System LLC

DESKTOP SUPPORT

Tampa, FL

$19.25 - $24.25/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... remove desktop PCs and monitors. provide remote O365 on workstations and mobile Perform basic ...

L3Harris Technologies

Desktop Support Technician

Malabar, FL · On-site

$17.25 - $22/hr

Desktop Support Technician Job Code: 40830 Job Location: Malabar, FL Job Schedule: 9/80: Employees ... This position demands strong analytical skills, technicalexpertise, and the ability to thrive in an ...

Artech Information System LLC

desktop support

Tampa, FL

$19.25 - $24.25/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... desktop PCs and monitors. * Remote take-over skills a plus. Must have good verbal and written ...

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Desktop Analyst information

See Florida salary details

$8

$20

$29

How much do desktop analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for desktop analyst in Florida is $20.10, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.45 per hour, depending on experience, location, and employer.

How does a desktop analyst typically collaborate with other IT teams to resolve complex technical issues?

Desktop Analysts often work closely with network administrators, application support teams, and cybersecurity specialists to resolve issues that extend beyond standard workstation troubleshooting. When escalated problems arise—such as persistent connectivity failures or security incidents—they communicate findings and collaborate on root cause analysis and solutions. This cross-team interaction not only helps resolve problems efficiently but also provides Desktop Analysts with exposure to broader IT functions, fostering skill development and potential pathways for career advancement.

What is a desktop analyst?

A desktop analyst is an in-house support technician for a company. As a desktop analyst, your primary responsibility is to troubleshoot issues on desktop computers used on-site, which may be Windows-based machines or Apple computers. Other duties may include creating and configuring new user accounts, setting security policies, and repairing malfunctioning systems. To become a desktop analyst, you need a bachelor’s degree in computer science, information technology, or a related field, and several years of technical experience in the industry. Some employers may prefer candidates with professional certification for support technicians.

Is computer analyst a good career?

A computer analyst, often called a systems analyst or IT analyst, is a stable career with demand in various industries due to the reliance on technology. It typically requires strong problem-solving skills, knowledge of hardware and software, and certifications such as CompTIA or Cisco to advance. The role offers opportunities for growth, specialization, and competitive salaries depending on experience and location.

What are the key skills and qualifications needed to thrive as a desktop analyst, and why are they important?

A Desktop Analyst requires strong troubleshooting abilities, knowledge of operating systems (like Windows and macOS), and a background in IT—often supported by a degree in computer science or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are typically expected. Excellent communication, patience, and customer service skills help Desktop Analysts effectively support end-users and resolve issues efficiently. These competencies are vital for minimizing downtime, maintaining productivity, and ensuring seamless technology support within organizations.

What is the difference between Desktop Analyst vs Help Desk Technician?

AspectDesktop AnalystHelp Desk Technician
CredentialsTypically requires CompTIA A+ or similar certificationsOften requires CompTIA A+ or similar certifications
Work EnvironmentWorks in corporate or enterprise IT settings, managing desktops and hardwareProvides remote or on-site support, assisting end-users with technical issues
Employer & IndustryCommon in IT departments across various industriesFound in IT support centers, service providers, and corporate environments

Both roles require similar certifications and are integral to IT support. A Desktop Analyst typically handles more complex desktop issues and hardware management, while a Help Desk Technician focuses on initial user support and troubleshooting. The choice depends on the level of technical expertise and the work environment preferred.

More about Desktop Analyst jobs
What are popular job titles related to Desktop Analyst jobs in Florida? For Desktop Analyst jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Desktop Analyst jobs in Florida look for? The top searched job categories for Desktop Analyst jobs in Florida are:
What are popular job titles related to Desktop Analyst jobs in FL? For Desktop Analyst jobs in FL, the most frequently searched job titles are:
Desktop Analyst jobs near you
Infographic showing various Desktop Analyst job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,801 per year, or $20.1 per hour.

Desktop Support Technician

The University of Miami

Coral Gables, FL • On-site

$19.25 - $24.50/hr

Full-time

Re-posted 6 days ago

University Of Miami rating

7.7

Company rating: 7.7 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

257th of 616 rated colleges and universities

Job description

Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
The University of Miami's UMIT Department has an exciting opportunity for a Full-time Desktop Support Technician to work in Coral Gables, Florida.
The Desktop Support Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications. The Desktop Support Technician (A) monitors systems and advises senior staff of network application status.
Core Responsibilities:
  • Acts as first point of contact in the problem determination process, for desktop and network issues.
  • Provides quality customer service to all clients in a timely and professional manner.
  • Organizes and prioritizes support requests.
  • Monitors, administers, tracks, and verifies completion of help desk tickets.
  • Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
  • Prepares, installs, tests, and certifies any desktop configuration, including software drivers.
  • Conducts basic troubleshooting for desktop and laptop computers.
  • Applies migration from the previous PC and executes PC hardware moves.
  • Software installation and configuration on workstations.
  • Verifies software is functional and escalates issues.
  • Decommissions any existing hardware that has been replaced.
  • Completes, updates, and closes Service Center tickets.
  • Adheres to University and unit-level policies and procedures and safeguards University assets.
  • Develops and periodically refines systems and procedures for efficiently handling customer service calls.
  • Provides technical expertise and assists clients in sophisticated problem determination and resolution.
  • Prioritize and respond to service requests.
  • Provide technical and audio/visual support for lectures, presentations, symposiums and conferences.
  • Provide video conferencing support for faculty and staff presentations, lectures and dissertations.
  • Assist departmental and program requests regarding video capture and streaming for online and hybrid curricula.

Department Specific Functions:
  • Provide desktop and audiovisual support to 20+ departments and interdisciplinary programs across multiple buildings on the University's Coral Gables campus as part of the College of Arts and Sciences distributed IT team.
  • Partner with the supervisor to assess projects and identify technology needs.
  • Install, configure, and troubleshoot faculty and staff workstations, lab computers, mobile devices, and peripherals (including research instruments). Requires strong working knowledge of Windows, macOS, and Microsoft Office.
  • Proactively monitor, maintain, and optimize endpoint performance, applying updates, patches, and preventative maintenance. Enforce university IT security policies, including endpoint protection, encryption, MFA, and access controls.
  • Develop and maintain technical documentation, SOPs, and knowledge base articles to support consistent service delivery. Assist in developing and improving IT service workflows, escalation paths, and response procedures.
  • Provide prompt, professional support in person and remotely, documenting all requests and incidents in ServiceNow.
  • Support faculty with classroom technology and digital teaching tools, and provide on-site AV support for special events.
  • Maintain asset inventory using the department's asset management platform.
  • Collaborate with central IT teams and other school-based IT units on cross-functional initiatives.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
MINIMUM QUALIFICATIONS:
  • High school diploma or equivalent
  • CompTIA A+ Certification preferred but not required.
  • Minimum 2 years of relevant experience
  • Skill in completing assignments accurately and with attention to detail.
  • Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
  • Ability to process and handle confidential information with discretion.
  • Ability to work evenings, nights, and weekends as necessary.
  • Commitment to the University's core values.
  • Ability to work independently and/or in a collaborative environment.
  • Proficiency in computer software (i.e. Microsoft Office).

Any appropriate combination of relevant education, experience and/or certifications may be considered.
#LI-AS1
The University of Miami is recognized as one of the nation's premier research institutions and academic health systems and is among the largest employers in South Florida.
With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.
We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full time
Employee Type:
Staff

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About University of Miami

Sourced by ZipRecruiter

The University of Miami, located in the beautiful Coral Gables, Florida, is a comprehensive, private research institution in the United States. Operating within the higher education industry, the institution offers a multitude of degree programs spanning over 180 majors and program through its 12 colleges. The University was founded in 1925 with the mission to disseminate knowledge, transform lives, and change the world - a mission it has held faithfully to this day. Notably, the University of Miami has gained global recognition for its commitment to research and innovation, with over $324 million in research and sponsored project funding awarded annually.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Coral Gables, FL, US

Year founded

1925

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