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North American Risk Services, Inc. (NARS)

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Construction Defect Claims Unit Manager

Seattle, WA · Remote

$100K - $140K/yr

Claims Unit Manager - Construction Defect Remote Opportunity | Exceptional Benefits from Day One Join a dynamic team as a Claims Unit Manager specializing in Construction Defect. We offer work from ...

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What are some common challenges a Defect Manager faces when coordinating between development and QA teams?

Defect Managers often encounter challenges such as ensuring clear communication between development and QA teams, prioritizing defects based on business impact, and managing tight release deadlines. Balancing multiple stakeholders’ expectations while maintaining accurate defect tracking can also be demanding. Successful Defect Managers proactively facilitate meetings, clarify defect statuses, and help develop efficient workflows to resolve issues quickly, fostering a collaborative environment.

What are Defect Managers?

Defect Managers are professionals responsible for overseeing the defect management process within a project or organization, particularly in software development and quality assurance. They coordinate the identification, documentation, prioritization, tracking, and resolution of defects (bugs or issues) found during testing phases. Defect Managers act as a bridge between testing teams and developers to ensure that defects are addressed efficiently and do not hinder project timelines. Their role is crucial to maintaining product quality and ensuring that all issues are properly managed before release.

What are the key skills and qualifications needed to thrive as a Defect Manager, and why are they important?

To thrive as a Defect Manager, you need a strong background in software testing, quality assurance, and defect lifecycle management, often supported by a degree in computer science or a related field. Familiarity with defect tracking tools such as JIRA, Bugzilla, or HP ALM, as well as knowledge of test management systems, is typically required. Excellent communication, attention to detail, and problem-solving abilities are vital soft skills for collaborating with development and testing teams. These skills and qualities are crucial for ensuring timely resolution of defects, maintaining product quality, and streamlining the software delivery process.
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Construction Defect Claims Unit Manager

Construction Defect Claims Unit Manager

North American Risk Services, Inc. (NARS)

San Francisco, CA • Remote

$100K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

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Job description

Claims Unit Manager – Construction Defect

Remote Opportunity | Exceptional Benefits from Day One

Join a dynamic team as a Claims Unit Manager specializing in Construction Defect. We offer work from home and a competitive benefits package that supports your well-being and growth.

What We Offer:
• Comprehensive Health Coverage – Medical, Dental & Vision (Effective Day One)
• Generous Paid Time Off
• Robust 401(k) Plan
• And So Much More!

Essential Duties and Responsibilities:

•              Effectively supervise unit of 5-8 claims people and their respective caseloads in a proactive manner.

•              Adhere to all file handling standards, company best practices, state statutes and requirements necessary to pass audits performed by regulatory agencies, carriers, and clients. Form well written emails and LLR's internally and externally.

•              Demonstrate a strong commitment to the mission and values of the organization.

•              Maintain strict confidentiality of client, company, and personnel information.

•              Works closely with Quality Assurance to ensure company objectives are met.

•              Review and respond to claim appeals and grievances, investigate, and respond to complaints.

•              Adhere to company policy and procedures.

•              Lead and manage by example to promote culture of service and continuous improvement.

•              Provide leadership to achieve key business goals.

•              Assign accountability for desired outcomes and hold adjusters to required dates.

•              Communicate clearly and provide adequate direction.

•              Track trends by program and unit – know the team’s claims when a client asks.

•              Know the Team’s Clients and be able to confidently discuss their claims.

•              Effectively manage corrective action processes in accordance with Human Resource guidelines.

Qualification Requirements:

Education / Licensing:

•              High School Diploma or equivalent required, 2-year degree or higher preferred.

•              Requires  7 + years of overall claims and litigation experience, preferably in the line of business being handled.

•              Preferred 2+ years Claims Supervisory experience or similar/related experience in the appropriate field.

•              Claims designation (AIC,ARM,CPCU, SCLA or other industry related) preferred.

•              Must possess or have the ability to obtain a Florida Adjuster’s license or other required jurisdictional licensing.

In the spirit of pay transparency we are excited to share the base salary for the position of Construction Defect Claims Unit Manager is $100,000 - $140,000, exclusive of fringe benefits or potential bonuses.  This position is also eligible for an annual performance raise if all guidelines are met.  Your salary compensation will be determined based on factors such as geographic location, skills, education and or experience. In addition to those factors, we believe in the importance of pay equality and consider internal equality of our current team members as a final part of any offer.  Please keep in mind that range mentioned above is full base salary range for the role.  Hiring at maximum of the range would not be typical in order to allow future and continued salary growth.  We also offer a generous compensation and benefits package.

Company Description

North American Risk Services (NARS) is a premier third-party claims administrator that is dedicated to producing the best possible results for our clients. "Founded in 1996, NARS handles claims for insurers, brokerages, managing general agencies, reinsurers, liquidation bureaus, self-insured funds and entities."
For more career opportunities and to learn more about NARS, please visit www.narisk.com.