Defect Manager Jobs in North Carolina (NOW HIRING)

WHO WE ARE
ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.
ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.
We are not afraid to seize opportunities and make things happen - both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.
What You Will Do
- JOB SUMMARY
The SAP S/4HANA Test Manager - Americas is a hands-on testing leadership role responsible for coordinating and executing testing activities across 60+ spokes. This role works on the ground alongside the Testing Tower Lead, serving as the day-to-day onsite testing point of contact for business users, system integrator teams, and the global testing organization. The primary focus of this role is UAT coordination and execution, where local business users from manufacturing plants, distribution centers, and market offices validate the SAP S/4HANA solution against their operational requirements. The Test Manager will guide non-technical business testers through execution, manage defect resolution in real time, coordinate spoke-level testing logistics, and ensure quality gates are met before go-live. This role also supports SIT execution, defect management, and test reporting across the full testing lifecycle. The Test Manager partners closely with manufacturing and supply chain business teams, global process owners, SI partners, and the global testing team to deliver a high-quality, on-time testing outcome.
- WHAT YOU WILL DO
UAT Coordination & Business Tester Support - Coordinate UAT planning, execution across 60+ spokes, working directly with local business users from factory, market teams. Serve as hands-on onsite contact for UAT testers in Greensboro, providing test script walkthroughs, real-time troubleshooting, execution guidance. Schedule, manage business tester availability, assignments, workload leveling across departments and spoke locations. Track UAT execution progress by spoke, module, scenario, maintaining real-time visibility for the Testing Tower Lead and program leadership
Spoke Coordination & Follow-Up - Manage spoke-level testing logistics, ensuring each location's unique configurations, tax rules, regulatory requirements, local processes are covered in test scope. Drive daily follow-ups with spoke teams, SI partners, functional consultants to ensure test execution stays on track, blockers are resolved. Maintain spoke readiness tracker, providing RAG status across all locations for steering committee reviews. Coordinate across time zones with global testing team (UK), IBM offshore teams (India) to align dependencies, handoffs
Defect Management & Triage - Own day-to-day defect lifecycle management, ensuring defects are logged, categorized, assigned, tracked to resolution. Facilitate daily defect triage meetings with business testers, consultants, functional teams to prioritize, resolve issues. Monitor defect resolution against SLAs, escalate breaches to Testing Tower Lead. Track defect trends by category to identify systemic issues. Coordinate resolved defects retesting, manage regression cycles
SIT Execution Support - Support the Testing Tower Lead in coordinating SIT Cycle execution across functional areas including Manufacturing / Production Planning, Quality Management, Materials Management, Extended Warehouse Management, Sales & Distribution, Financial integration, Coordinate handoffs between development, configuration, testing teams, execute hands-on testing during critical phases when required, Test Reporting & Stakeholder Communication, Publish daily, weekly test status reports including: Execution progress by module, spoke, Defect metrics, trends, aging, Risks, issues, mitigation plans, Entry/exit criteria status. • Serve as the testing point of contact, coordinate during execution phases, Support go/no-go decisions with data-driven quality assessments
Test Data, Environment & Tools - Coordinate test environment readiness, data refresh cycles, deployment schedules with technical teams, ensure consistent use of qTest for test case management, Jira for defect tracking, Maintain test evidence, completion artifacts per program governance standards
Qualifications
- REQUIRED MINIMUM QUALIFICATIONS:
• 8+ years of SAP testing experience, including SAP S/4HANA programs
• Proven experience as a Test Manager, Test Lead, or Senior Test Coordinator on large SAP implementations
• Strong hands-on background in functional, integration, UAT, and regression testing
• Experience leading or coordinating UAT with non-technical business users
• Experience supporting manufacturing-centric SAP deployments
• Experience working within structured, global transformation programs with SI partners
Skills & Capabilities
• Strong functional understanding of SAP manufacturing and logistics processes
• Experience with enterprise-level test management and defect tracking tools (qTest, Jira)
• Ability to coordinate multiple parallel activities across spoke locations, functional areas, and teams
• Exceptional communication skills with the ability to translate complex SAP configurations into simple steps for business users
• Strong follow-up discipline with a delivery-focused, hands-on mindset
• Comfortable working alongside business users on the ground during execution
- PREFERRED QUALIFICATIONS:
Experience delivering global SAP S/4HANA templates across multiple sites
• Manufacturing or consumer goods industry background
• Multi-site or phased rollout testing experience
• Understanding of ECC-to-S/4HANA changes (Business Partners, Universal Journal, Fiori UI)
• Experience with Blue Yonder, CG Cloud, or other integrated supply chain platforms
Work Environment and Physical Demand
What We Offer
• Competitive benefits package that includes medical/dental/vision/life insurance/disability plans
• Dollar for dollar 401k match up to 6% and 5% annual company contribution
• 15 Company-paid holidays
• Generous paid time off
• Employee recognition and discount programs
• Education assistance
• Employee referral bonus program
• Hybrid workplace - remote / in office
• Summer hours
• Casual dress policy Monday through Friday
Annual Base Salary Range: $103761.00 - $138347.00
Final compensation will be determined based on experience, qualifications, and internal equity. This role may also be eligible for annual bonus or incentive compensation.
Applicant Information
This job description describes the essential functions of the job at the time the job description was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated.
Everyone Belongs
ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at TalentAcquisition@itgbrands.com .