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Defect Manager Jobs in Chicago, IL (NOW HIRING)

eShocan

SAP GREENFIELD TEST MANAGER

Naperville, IL · On-site

Drive defect management by establishing triage processes, severity and priority definitions, escalation paths, and closure governance. * Ensure test environment readiness and coordinate with ...

VIVA USA INC

QA & Testing Advisor

Chicago, IL · On-site +1

Experience with Agile delivery and defect management tools. Note : Remote VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees ...

Hi-Tech Solutions

QA Manager

Chicago, IL · On-site

Analysis of requirements and design solutions Defect management and issue resolution through all phases of testing Manage and effectively communication issues and progress to peers, IT Management and ...

DivIHN

Test Stream Lead (Hybrid)

Chicago, IL · On-site

$49 - $66.75/hr

The Test Stream Lead will act as the central authority for test strategy, execution, defect management, and quality assurance. Key Responsibilities Test Strategy & Planning • Define and own the ...

PTMA Financial Solutions

QA Manager

Naperville, IL · On-site +1

$120K - $145K/yr

Review test plans, automation scripts, and defect reports * Collaborate with developers, product managers, and DevOps teams * Drive shift-left testing and continuous quality practices * Improve CI/CD ...

DivIHN Integration Inc

Test Stream Lead (Hybrid)

Chicago, IL · On-site

$49 - $66.75/hr

Establish and manage defect lifecycle processes * Prioritize defects based on business impact and cross-stream dependencies * Drive defect triage meetings and ensure timely resolution Environment ...

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Defect Manager information

Who is responsible for defect management?

In the role of Defect Manager, the individual is responsible for overseeing defect identification, tracking, and resolution throughout the software development or manufacturing process. They coordinate with development, quality assurance, and other teams to ensure defects are addressed efficiently, often using tools like defect tracking systems. Strong communication and analytical skills are essential for effective defect management.

What are some common challenges a defect manager faces when coordinating between development and QA teams?

Defect Managers often encounter challenges such as ensuring clear communication between development and QA teams, prioritizing defects based on business impact, and managing tight release deadlines. Balancing multiple stakeholders’ expectations while maintaining accurate defect tracking can also be demanding. Successful Defect Managers proactively facilitate meetings, clarify defect statuses, and help develop efficient workflows to resolve issues quickly, fostering a collaborative environment.

What are the responsibilities of a defect manager?

A defect manager is responsible for identifying, documenting, and tracking software or product defects throughout the development process. They prioritize issues, coordinate with development and testing teams, and ensure timely resolution to maintain quality standards. Proficiency in defect tracking tools and strong communication skills are essential for this role.

What is a defect manager?

Defect Managers are professionals responsible for overseeing the defect management process within a project or organization, particularly in software development and quality assurance. They coordinate the identification, documentation, prioritization, tracking, and resolution of defects (bugs or issues) found during testing phases. Defect Managers act as a bridge between testing teams and developers to ensure that defects are addressed efficiently and do not hinder project timelines. Their role is crucial to maintaining product quality and ensuring that all issues are properly managed before release.

What are the key skills and qualifications needed to thrive as a defect manager, and why are they important?

To thrive as a Defect Manager, you need a strong background in software testing, quality assurance, and defect lifecycle management, often supported by a degree in computer science or a related field. Familiarity with defect tracking tools such as JIRA, Bugzilla, or HP ALM, as well as knowledge of test management systems, is typically required. Excellent communication, attention to detail, and problem-solving abilities are vital soft skills for collaborating with development and testing teams. These skills and qualities are crucial for ensuring timely resolution of defects, maintaining product quality, and streamlining the software delivery process.
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Defect Manager jobs near you
Infographic showing various Defect Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Claims Manager, Construction Defect

Starr Insurance Companies

Chicago, IL • On-site

Full-time

Posted 25 days ago

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Starr is looking for an experienced construction defect claim manager to join our team.

Preferred Location: Atlanta or Alpharetta

Alternate Locations: Houston, Chicago, Scottsdale, or Philadelphia

Responsibilities:

The Construction Defect Claims Manager will be responsible for handling construction defect claims throughout the United States involving Starr insureds. The claims require prompt coverage analysis, determination of liability and defenses, investigation of alleged damages, and timely reserve evaluation.

The claim manager will be required to attend virtual and in person mediations and settlement conferences to negotiate cost-effective settlements, and potentially attend trials.

The claim manager will interact with respective profit center leaders, underwriters, actuaries, and reinsurers on trends, developments, and individual claims.

Requirements:

  • Bachelor's degree
  • At least 7 years of experience handing Construction Defect claims
  • Superior negotiation and litigation management skills
  • Strong communication (verbal and written) and interpersonal skills
  • Proficient in Microsoft Office suite
  • Must have a pro-active approach
  • Travel may be required and will vary depending on business needs and caseload
  • Insurance adjuster licenses must be obtained where needed. Candidates who are already broadly licensed are preferred.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

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