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Defect Manager Jobs in Ontario (NOW HIRING)

Experience with HP (Mercury) Quality Center - Test Director/Defect Manager * Experience in the integration of test automation into the QA functional testing cycle * Ability to work in a fast-paced ...

Test Lead

Toronto, ON · On-site

CA$75 - CA$80/hr

The Test Lead will be expected to define testing strategy, manage test execution, oversee defect management, report on readiness, and ensure testing practices align with corporate standards and ...

Defect Management (15%) * Lead defect lifecycle management, including logging, triage, severity and priority classification, and resolution follow-through in Jira. * Serve as the technical escalation ...

Defect Management * Log, track, prioritize, and retest defects using Jira or similar tools. * Collaborate with developers, business analysts, vendors, and functional teams to resolve issues.

Working knowledge of testing practices including UAT planning/execution, defect management, and ... release readiness. * Understanding of data governance, privacy, and control considerations when ...

Warranty troubleshooter

Ottawa, ON · On-site

CA$27.88/hr

Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base * Availability of configuration update data * Audit results (internal and external) * Customer ...

Warranty troubleshooter

Ottawa, ON · On-site

CA$27.88/hr

Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base * Availability of configuration update data * Audit results (internal and external) * Customer ...

Work with JIRA, Confluence, qTest for test case management, defect management, test reporting and other functions * Participate in defect triage and Scrum meetings * Test new technologies and system ...

Work with JIRA, Confluence, qTest for test case management, defect management, test reporting and other functions * Participate in defect triage and Scrum meetings * Test new technologies and system ...

Python Test Developer

Waterloo, ON · On-site

CA$75K - CA$95K/yr

Defect Management: Identify, report, and analyze test failures to pinpoint defects. Manage defect tracking and retesting activities to ensure timely resolution. * Reporting & Analysis: Generate ...

QA Engineer

Toronto, ON · Hybrid

CA$120/hr

Strong understanding of software testing lifecycle (STLC) and defect management. * Experience with SQL for data validation and backend testing. * Hands-on experience with Postman for API testing and ...

Test Lead

Toronto, ON · On-site +1

Manage a hybrid onshore/offshore testing model, overseeing defect management, issue resolution, governance, and reporting. * Provide regular updates to executive stakeholders while supporting ...

Leads datarelated defect management, rootcause analysis, and retest coordination * Ensures traceability, auditability, and evidence suitable for regulators and external auditors * Provides clear ...

CA$80 - CA$85/hr

Experience with defect management processes, defect identification, logging, tracking, and resolution. * Familiarity with industry-standard quality assurance practices, such as ISO standards, CMMI ...

New

Quality Engineer I

Toronto, ON · On-site

CA$69K - CA$98K/yr

Develop and debug automation frameworks/scripts; manage test suites, traceability, defect logging, and defect resolution support. * Implement functional and non-functional test automation ...

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Defect Manager information

Who is responsible for defect management?

In the role of Defect Manager, the individual is responsible for overseeing defect identification, tracking, and resolution throughout the software development or manufacturing process. They coordinate with development, quality assurance, and other teams to ensure defects are addressed efficiently, often using tools like defect tracking systems. Strong communication and analytical skills are essential for effective defect management.

What are some common challenges a defect manager faces when coordinating between development and QA teams?

Defect Managers often encounter challenges such as ensuring clear communication between development and QA teams, prioritizing defects based on business impact, and managing tight release deadlines. Balancing multiple stakeholders’ expectations while maintaining accurate defect tracking can also be demanding. Successful Defect Managers proactively facilitate meetings, clarify defect statuses, and help develop efficient workflows to resolve issues quickly, fostering a collaborative environment.

What are the responsibilities of a defect manager?

A defect manager is responsible for identifying, documenting, and tracking software or product defects throughout the development process. They prioritize issues, coordinate with development and testing teams, and ensure timely resolution to maintain quality standards. Proficiency in defect tracking tools and strong communication skills are essential for this role.

What is a defect manager?

Defect Managers are professionals responsible for overseeing the defect management process within a project or organization, particularly in software development and quality assurance. They coordinate the identification, documentation, prioritization, tracking, and resolution of defects (bugs or issues) found during testing phases. Defect Managers act as a bridge between testing teams and developers to ensure that defects are addressed efficiently and do not hinder project timelines. Their role is crucial to maintaining product quality and ensuring that all issues are properly managed before release.

What are the key skills and qualifications needed to thrive as a defect manager, and why are they important?

To thrive as a Defect Manager, you need a strong background in software testing, quality assurance, and defect lifecycle management, often supported by a degree in computer science or a related field. Familiarity with defect tracking tools such as JIRA, Bugzilla, or HP ALM, as well as knowledge of test management systems, is typically required. Excellent communication, attention to detail, and problem-solving abilities are vital soft skills for collaborating with development and testing teams. These skills and qualities are crucial for ensuring timely resolution of defects, maintaining product quality, and streamlining the software delivery process.
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Infographic showing various Defect Manager job openings in Ontario as of July 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 60% In-person, and 40% Hybrid job distribution.

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Our client offers systems professionals the opportunity for challenge, growth and excellence in a stimulating environment. The department has approximately 150 people working on multiple mainframe, client-server and web/eCommerce projects.

They currently have an opening for an experienced Quality Assurance Manager. The QA Manager leads a team of experienced QA Leads and QA Analysts (a mix of permanent, contract and offshore staff), allocating staff to projects in a multi-platform, multi-project matrix environment.

The QA Manager is the Champion/Lead person to drive change across all QA leads. The QA Manager not only leads a great QA team, but also collaborates with other IT managers to identify and implement improvements to processes for application development.

Key to this role are the following:

  • Resource Management: Assigns work and helps to ensure that project deliverables are completed according to the project schedule, identifies new priorities and takes appropriate actions and if necessary, reassigns project priorities to maintain the project schedules, resolution of resource conflicts and project priorities, participates in future project resource planning meetings
  • People Management: Develops the QA team, including hiring, professional development, performance management and coaching
  • Deliverables: Review and provide input to the QA Scope of Work (Test Strategy) and Test Estimates; lead and contribute to Post Project/Release Reviews
  • Methodologies: establishment of quality standards (present and long-term strategies), development and monitoring of policies and procedures aimed at mitigating risks to systems quality, developing metrics in support of continuous improvement, tracking and reporting, providing recommendations for improvement, introducing and encouraging best practices in the area of re-use, test automation, risk management, test strategy, test plan/case creation and execution, defect tracking, etc.
  • Third Party Service Provider Relationship Management: working with an offshore partner to achieve savings in cost and effort; determining how to best leverage the partner’s skills/staff, including creating/managing SLAs for performance/deliverables
Qualifications
  • Quality Certification, demonstrated passion for Quality Methodologies
  • Experience managing direct reports and leading teams of varying sizes
  • Experience improving the QA practice within the SDLC in a multi-platform, multi-project environment
  • Experience managing third-party (preferably offshore) partner relationships (optional)
  • Experience with HP (Mercury) Quality Center - Test Director/Defect Manager
  • Experience in the integration of test automation into the QA functional testing cycle
  • Ability to work in a fast-paced environment
  • Ability to allocate time efficiently; handle multiple demands and competing priorities
  • Ability to be flexible and adaptable when dealing with change
  • Ability to successfully influence at various levels (staff, peers, managers)
  • Excellent verbal and written communication skills
  • Ability to set priorities and provide direction in ambiguous situations
  • Problem solving skills with the ability to research issues where the solution is not readily apparent
  • Self-directed and self-motivated
  • Strong conflict management skills
  • Strong planning and organizational skills
  • Enthusiastic team player with aptitude to learn and coach others based on experience
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