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Default Resolution Group Jobs (NOW HIRING)

ECMC Group

Manager, Account Resolution

Minneapolis, MN · On-site

$85K - $95K/yr

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in ... Manages outbound dialer campaigns for defaulted borrowers and partners with leadership to optimize ...

US DEFAULT GROUP INC

Senior Foreclosure Attorney

Irvine, CA · On-site

$100K - $150K/yr

Therefore, we do not require previous experience in foreclosure or mortgage default, and will train ... Monitor progress and develop strategies to effectively bring files to resolution * Develop and grow ...

BDF Law Group

Be Seen First

Manager Default Servicing

Addison, TX · On-site

$75K - $81K/yr

... for resolution and provide solution. · Coordinate time studies for processes of each client in ... Company Description BDF Law Group offers a full line of benefits from PTO to 401K with a match.

BDF Law Group

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Litigation Attorney

Atlanta, GA · On-site

$110K - $130K/yr

BDF Law Group is hiring a litigation attorney in Tucker, Georgia. Full time or Contract. BDF Law ... Manage financial services, mortgage, and real estate litigation cases from referral to resolution ...

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How much do default resolution group jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for default resolution group in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is the Default Resolution Group and what do they do?

The Default Resolution Group is a specialized team, often within a financial institution or loan servicer, responsible for managing and resolving accounts that have gone into default. Their main functions include contacting borrowers, negotiating repayment plans, and facilitating the recovery of overdue debts. They work to help borrowers understand their options and to prevent further financial consequences, such as collections or legal action. The group acts as a liaison between the institution and the borrower, aiming to find solutions that benefit both parties.

What are the key skills and qualifications needed to thrive in a Default Resolution Group role, and why are they important?

To thrive in a Default Resolution Group role, you need strong analytical skills, knowledge of debt collection or loan servicing procedures, and typically a background in finance or customer service. Familiarity with loan management software, CRM systems, and regulatory compliance tools is important. Excellent negotiation, problem-solving, and communication skills help you manage sensitive customer interactions and achieve resolution outcomes. These skills are vital for effectively resolving delinquent accounts while maintaining compliance and positive client relationships.

What are the primary challenges faced by professionals in the Default Resolution Group, and how can new team members succeed in this environment?

Professionals in the Default Resolution Group often handle sensitive interactions with borrowers who are struggling to meet their financial obligations. One of the main challenges is balancing empathy for clients with the need to uphold company policies and recover debts effectively. New team members can succeed by developing strong communication and negotiation skills, staying up-to-date on regulatory requirements, and embracing teamwork, as collaboration with legal, customer service, and risk management teams is common. Continuous learning and adaptability are key to managing varying case complexities and regulatory changes.
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Default Resolution Group jobs near you
Infographic showing various Default Resolution Group job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Manager, Account Resolution

ECMC Group

Minneapolis, MN • On-site

$85K - $95K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

    Job Summary

    Provides day-to-day leadership and operational oversight of the Account Resolution team, a team responsible for engaging borrowers and supporting default resolution activities. This role focuses on execution of outreach strategies, team performance, quality of borrower interactions and adherence to compliance standards. The manager also partners with senior leadership to implement strategies that drive resolution outcomes and support portfolio performance.

    Essential Duties and Responsibilities

    • Drives strong results from direct reports by providing clear expectations, appropriate work direction, coaching, strategic guidance, and performance management.

    • Executes outreach strategies and call initiatives aligned to departmental goals and portfolio priorities.

    • Oversees daily operations to ensure timely, accurate handling of borrower interactions and requests.

    • Monitors team performance against productivity, quality, and call center metrics; takes action to address gaps.

    • Manages outbound dialer campaigns for defaulted borrowers and partners with leadership to optimize performance.

    • Ensures adherence to call quality standards, guidelines, and compliance requirements.

    • Enforces established processes, policies, and federal regulations to maintain compliant operations.

    • Escalates risks, trends, and operational issues to leadership with recommendations for improvement.

    • Maintains expertise in student loan regulations (including FFEL) and resolves complex borrower issues with internal partners.

    • Drives continuous improvement by identifying process enhancements that increase efficiency and improve borrower experience.

    • Performs additional duties as assigned.

    Required Qualifications

    • High School diploma or GED

    • 5+ years of experience in student loans, collections, financial services or a call center environment

    • 3+ years of leadership experience

    • Proficiency in Microsoft Office or similar tools

    Preferred Qualifications

    • Bachelor's degree

    • Experience working with the FFEL student loan program, with knowledge of applicable regulations

    The pay range for this position is $85,000-$95,000. Actual compensation may vary based on factors such as relevant experience, peer and market benchmarks, and geographic location. Additionally, this position qualifies for an annual incentive of up to 15% of base salary, contingent upon individual and company performance.

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    ECMC Group also provides a comprehensive benefits package:

    • Health & wellness benefits:Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
    • Financial benefits:Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
    • Education benefits:Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year.Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

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