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Default Resolution Group Jobs in Loretto, MN (NOW HIRING)

ECMC Group

Account Resolution Specialist

Minneapolis, MN · On-site

$20 - $23/hr

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in ... Job Summary Under direct supervision, the Account Resolution Specialist provides default resolution ...

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Default Resolution Group information

See Loretto, MN salary details

$13

$29

$57

How much do default resolution group jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for default resolution group in Loretto, MN is $29.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $37.26 per hour, depending on experience, location, and employer.

What is the Default Resolution Group?

The Default Resolution Group is a specialized team, often within a financial institution or loan servicer, responsible for managing and resolving accounts that have gone into default. Their main functions include contacting borrowers, negotiating repayment plans, and facilitating the recovery of overdue debts. They work to help borrowers understand their options and to prevent further financial consequences, such as collections or legal action. The group acts as a liaison between the institution and the borrower, aiming to find solutions that benefit both parties.

What are the key skills and qualifications needed to thrive in a Default Resolution Group role?

To thrive in a Default Resolution Group role, you need strong analytical skills, knowledge of debt collection or loan servicing procedures, and typically a background in finance or customer service. Familiarity with loan management software, CRM systems, and regulatory compliance tools is important. Excellent negotiation, problem-solving, and communication skills help you manage sensitive customer interactions and achieve resolution outcomes. These skills are vital for effectively resolving delinquent accounts while maintaining compliance and positive client relationships.

What are the primary challenges faced by professionals in the Default Resolution Group, and how can new team members succeed in this environment?

Professionals in the Default Resolution Group often handle sensitive interactions with borrowers who are struggling to meet their financial obligations. One of the main challenges is balancing empathy for clients with the need to uphold company policies and recover debts effectively. New team members can succeed by developing strong communication and negotiation skills, staying up-to-date on regulatory requirements, and embracing teamwork, as collaboration with legal, customer service, and risk management teams is common. Continuous learning and adaptability are key to managing varying case complexities and regulatory changes.

What cities near Loretto, MN are hiring for Default Resolution Group jobs?

Cities near Loretto, MN with the most Default Resolution Group job openings:

Default Resolution Group jobs near you
Infographic showing various Default Resolution Group job openings in Loretto, MN as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $61,691 per year, or $29.7 per hour.

Account Resolution Specialist

Ecmc Group, Inc.

Minneapolis, MN

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

    Job Summary

    Under direct supervision, the Account Resolution Specialist provides default resolution options to borrowers, answer questions, and assists borrowers with completing default resolution processes.

    Essential Duties and Responsibilities

    • Handles outbound dialer calls to contact borrowers with defaulted loans. Handles inbound calls and assists clients as appropriate.
    • Educates borrowers regarding available options for default resolution; allows borrowers to select the best option for them and takes appropriate next steps to support desired option.
    • Meets department performance targets for volume and type of account resolutions.
    • Provides accurate and clear documentation of course of action taken and next steps.
    • Meets individual and corporate call quality goals.
    • Performs secondary follow-up on contacts, including skip tracing processes.
    • Follows established departmental processes and procedures.
    • Complies with FFEL student loan regulations and maintains an updated knowledge of program changes.
    • Escalates situations outside guidelines to direct supervisor.
    • Performs other duties as assigned.

    Required Qualifications

    • High School degree or GED
    • 1+ year of collections, call center, or customer service experience
    • Ability to use basic math skills while completing daily work responsibilities
    • Basic proficiency in Microsoft Office suite or Mac Office

    The hourly range for this position is $20.00 - $23.00 per hour. Actual hourly pay may vary based upon, but not limited to, relevant experience, time in role, peer and market data, business sector and geographic location. This position is commission-eligible, with candidates typically earning an average of about $3,000 per month based on individual performance. This position is classified as hybrid Monday - Wednesday and requires attendance in Minneapolis, MN.

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    ECMC Group also provides a comprehensive benefits package:

    • Health & wellness benefits:Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
    • Financial benefits:Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
    • Education benefits:Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year.Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

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