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Default Resolution Group Jobs in Minnesota (NOW HIRING)

ECMC Group

Manager, Account Resolution

Minneapolis, MN

$85K - $95K/yr

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in ... Manages outbound dialer campaigns for defaulted borrowers and partners with leadership to optimize ...

Tesoro Group

Assistant Property Manager

Minneapolis, MN · On-site

$25 - $26/hr

Tesoro Group is seeking an experienced Assistant Property Manager to join one of our long-term ... and executing default protocols. * Creating organizational systems to support accurate record ...

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Default Resolution Group information

See Minnesota salary details

$13

$28

$54

How much do default resolution group jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for default resolution group in Minnesota is $28.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $35.34 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Default Resolution Group role typically involves resolving customer issues or disputes, often in finance or telecommunications. While some positions in sales, real estate, or entrepreneurship can reach $10,000 monthly without a degree, high earnings usually depend on experience, skills, and performance rather than formal education alone.

What is the Default Resolution Group and what do they do?

The Default Resolution Group is a specialized team, often within a financial institution or loan servicer, responsible for managing and resolving accounts that have gone into default. Their main functions include contacting borrowers, negotiating repayment plans, and facilitating the recovery of overdue debts. They work to help borrowers understand their options and to prevent further financial consequences, such as collections or legal action. The group acts as a liaison between the institution and the borrower, aiming to find solutions that benefit both parties.

What are the key skills and qualifications needed to thrive in a Default Resolution Group role, and why are they important?

To thrive in a Default Resolution Group role, you need strong analytical skills, knowledge of debt collection or loan servicing procedures, and typically a background in finance or customer service. Familiarity with loan management software, CRM systems, and regulatory compliance tools is important. Excellent negotiation, problem-solving, and communication skills help you manage sensitive customer interactions and achieve resolution outcomes. These skills are vital for effectively resolving delinquent accounts while maintaining compliance and positive client relationships.

What are the primary challenges faced by professionals in the Default Resolution Group, and how can new team members succeed in this environment?

Professionals in the Default Resolution Group often handle sensitive interactions with borrowers who are struggling to meet their financial obligations. One of the main challenges is balancing empathy for clients with the need to uphold company policies and recover debts effectively. New team members can succeed by developing strong communication and negotiation skills, staying up-to-date on regulatory requirements, and embracing teamwork, as collaboration with legal, customer service, and risk management teams is common. Continuous learning and adaptability are key to managing varying case complexities and regulatory changes.

How to make $2000 a week working from home?

A Default Resolution Group role or similar work-from-home jobs can generate $2000 weekly by focusing on high-demand skills such as customer service, technical support, or sales, often requiring strong communication and problem-solving abilities. Achieving this income level typically involves working full-time hours, possibly with multiple clients or contracts, and utilizing tools like CRM software or call center platforms.

Did the US lose 33,000 jobs in June?

The Default Resolution Group, as a job role, does not track national employment figures. According to the U.S. Bureau of Labor Statistics, the June employment report indicated a change in nonfarm payrolls, but specific figures such as a loss of 33,000 jobs are subject to official updates and revisions. Job seekers should consult the latest government reports for accurate data.

What does the default resolution group do?

A Default Resolution Group is responsible for handling and resolving customer issues that do not require specialized attention. They typically review cases, determine appropriate solutions, and ensure timely resolution, often using customer service tools and protocols. This role requires strong communication skills and attention to detail to maintain customer satisfaction.
What are popular job titles related to Default Resolution Group jobs in Minnesota? For Default Resolution Group jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Default Resolution Group jobs in Minnesota look for? The top searched job categories for Default Resolution Group jobs in Minnesota are:
What cities in Minnesota are hiring for Default Resolution Group jobs? Cities in Minnesota with the most Default Resolution Group job openings:
Default Resolution Group jobs near you

Manager, Account Resolution

ECMC Group

Minneapolis, MN

$85K - $95K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

    Job Summary

    Provides day-to-day leadership and operational oversight of the Account Resolution team, a team responsible for engaging borrowers and supporting default resolution activities. This role focuses on execution of outreach strategies, team performance, quality of borrower interactions and adherence to compliance standards. The manager also partners with senior leadership to implement strategies that drive resolution outcomes and support portfolio performance.

    Essential Duties and Responsibilities

    • Drives strong results from direct reports by providing clear expectations, appropriate work direction, coaching, strategic guidance, and performance management.

    • Executes outreach strategies and call initiatives aligned to departmental goals and portfolio priorities.

    • Oversees daily operations to ensure timely, accurate handling of borrower interactions and requests.

    • Monitors team performance against productivity, quality, and call center metrics; takes action to address gaps.

    • Manages outbound dialer campaigns for defaulted borrowers and partners with leadership to optimize performance.

    • Ensures adherence to call quality standards, guidelines, and compliance requirements.

    • Enforces established processes, policies, and federal regulations to maintain compliant operations.

    • Escalates risks, trends, and operational issues to leadership with recommendations for improvement.

    • Maintains expertise in student loan regulations (including FFEL) and resolves complex borrower issues with internal partners.

    • Drives continuous improvement by identifying process enhancements that increase efficiency and improve borrower experience.

    • Performs additional duties as assigned.

    Required Qualifications

    • High School diploma or GED

    • 5+ years of experience in student loans, collections, financial services or a call center environment

    • 3+ years of leadership experience

    • Proficiency in Microsoft Office or similar tools

    Preferred Qualifications

    • Bachelor's degree

    • Experience working with the FFEL student loan program, with knowledge of applicable regulations

    The pay range for this position is $85,000-$95,000. Actual compensation may vary based on factors such as relevant experience, peer and market benchmarks, and geographic location. Additionally, this position qualifies for an annual incentive of up to 15% of base salary, contingent upon individual and company performance.

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    ECMC Group also provides a comprehensive benefits package:

    • Health & wellness benefits:Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
    • Financial benefits:Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
    • Education benefits:Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year.Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

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