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How much do dealership customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for dealership customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Dealership Customer Service representative typically interact with other departments to resolve customer issues?

Dealership Customer Service representatives frequently collaborate with departments such as sales, service, and finance to address customer concerns efficiently. For example, if a customer has a question about a vehicle repair, the representative will coordinate directly with the service team to gather accurate information and provide updates. This role often acts as a liaison, ensuring clear communication and prompt resolution for customers, which requires strong teamwork and multitasking skills. Regular cross-department meetings and shared digital platforms are commonly used to streamline these interactions.

What is a Dealership Customer Service representative?

A Dealership Customer Service representative is a professional who works at an automotive dealership and serves as a primary point of contact for customers. Their responsibilities typically include answering customer inquiries, scheduling service appointments, assisting with vehicle sales or service processes, resolving complaints, and ensuring customer satisfaction throughout their experience at the dealership. They play a crucial role in maintaining positive relationships with customers and supporting the dealership’s reputation. Excellent communication, problem-solving, and organizational skills are essential for this role.

What is the difference between Dealership Customer Service vs Service Advisor?

AspectDealership Customer ServiceService Advisor
CredentialsHigh school diploma or equivalent; some certificationsHigh school diploma; automotive service certifications often preferred
Work EnvironmentDealerships, customer service desksService bays, repair shops, dealerships
Employer & IndustryAutomotive dealerships, retailAutomotive service departments, dealerships
Primary RoleAssist customers, handle inquiries, schedule appointmentsCommunicate repair needs, explain services, upsell repairs

Dealership Customer Service representatives focus on customer interactions and appointment scheduling, while Service Advisors handle technical explanations and repair recommendations. Both roles are essential in automotive dealerships but differ in technical involvement and responsibilities.

What are the key skills and qualifications needed to thrive as a Dealership Customer Service representative, and why are they important?

To thrive as a Dealership Customer Service representative, you need strong customer service skills, automotive industry knowledge, and at least a high school diploma or relevant experience. Familiarity with dealership management systems (DMS), CRM software, and scheduling tools is typically required. Excellent communication, problem-solving ability, and a positive attitude are standout soft skills in this role. These skills ensure customer satisfaction, efficient operations, and the development of long-term client relationships crucial for dealership success.
More about Dealership Customer Service jobs
What cities are hiring for Dealership Customer Service jobs? Cities with the most Dealership Customer Service job openings:
What states have the most Dealership Customer Service jobs? States with the most job openings for Dealership Customer Service jobs include:
What job categories do people searching Dealership Customer Service jobs look for? The top searched job categories for Dealership Customer Service jobs are:
Dealership Customer Service jobs near you
Infographic showing various Dealership Customer Service job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Experienced Dealership Salesperson

INFINITI OF LAS VEGAS

Las Vegas, NV • On-site

Full-time

Medical, Dental, Vision

Posted 26 days ago

Job description

**Job Title: Experienced Dealership Salesperson**

**Location:** Las Vegas, NV

**Job Type:** Full-Time

**Company Overview:**Join our dynamic and growing automotive dealership, known for providing exceptional customer service and a wide selection of quality vehicles. We pride ourselves on fostering a team environment where dedication, professionalism, and a love for cars come together. We are currently seeking an experienced salesperson to contribute to our continued success.

**Key Responsibilities:**

- Engage with customers both in-person and over the phone to assist in selecting and purchasing vehicles that meet their needs and budget.- Build and maintain strong relationships with clients to encourage repeat business and referrals.- Demonstrate expert knowledge of our vehicle inventory, including features, specifications, and pricing.- Conduct test drives and provide thorough explanations of vehicle features, operation, and benefits.- Achieve and exceed personal and dealership sales targets on a monthly basis.- Utilize dealership CRM systems to log customer interactions and track the sales process from start to finish.- Stay informed about industry trends, product updates, and promotional events to better serve clients.- Collaborate with finance teams to assist customers with vehicle financing and leasing options.- Uphold high ethical standards and adhere to all dealership policies and regulations.

**Qualifications:**

- Proven experience as a salesperson in an automotive dealership or a similar sales environment.- Strong track record of successfully meeting or exceeding sales goals.- Excellent communication and interpersonal skills with a customer-focused approach.- Ability to quickly build rapport and maintain long-term customer relationships.- In-depth knowledge of automotive sales, financing, and leasing processes.- Proficient in using CRM software and other sales-related technology.- Self-motivated with strong organizational and time-management abilities.- Valid driver's license and a clean driving record.

**Benefits:**

- Competitive commission-based incentives and bonuses.- Comprehensive health, dental, and vision insurance.- Ongoing training and development opportunities.- Employee discounts on vehicle purchases and services.- Friendly and team-oriented work environment.

**Application Process:**Interested candidates are invited to submit their resumes and a cover letter detailing their relevant experience and why they would be a great fit for our team.

Join our team and accelerate your career in the automotive industry while helping customers find their perfect vehicle. We look forward to welcoming a dedicated and passionate salesperson to our dealership family.