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Dealership Customer Service Jobs in Texas (NOW HIRING)

Milwaukee Division

Customer Service Specialist

Vernon, TX · On-site

$13.25 - $17.75/hr

The right candidate has superb customer service skills, is highly organized, and pays attention to ... Check with Management at the end of each shift before leaving the dealership to make sure they do ...

Fenton Nissan West

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

We have dealerships all across this country. If you live in Kansas, Missouri, Texas, or Oklahoma ... We are seeking a Customer Service Representative to join our team! You will be responsible for ...

Premier Truck Group

$14.25 - $19.50/hr

... customer service. At PTG, our top priority is to be your employer of choice and to provide a top ... We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for ...

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Dealership Customer Service information

What is a dealership customer service representative?

A Dealership Customer Service representative is a professional who works at an automotive dealership and serves as a primary point of contact for customers. Their responsibilities typically include answering customer inquiries, scheduling service appointments, assisting with vehicle sales or service processes, resolving complaints, and ensuring customer satisfaction throughout their experience at the dealership. They play a crucial role in maintaining positive relationships with customers and supporting the dealership’s reputation. Excellent communication, problem-solving, and organizational skills are essential for this role.

How does a dealership customer service representative typically interact with other departments to resolve customer issues?

Dealership Customer Service representatives frequently collaborate with departments such as sales, service, and finance to address customer concerns efficiently. For example, if a customer has a question about a vehicle repair, the representative will coordinate directly with the service team to gather accurate information and provide updates. This role often acts as a liaison, ensuring clear communication and prompt resolution for customers, which requires strong teamwork and multitasking skills. Regular cross-department meetings and shared digital platforms are commonly used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a dealership customer service representative, and why are they important?

To thrive as a Dealership Customer Service representative, you need strong customer service skills, automotive industry knowledge, and at least a high school diploma or relevant experience. Familiarity with dealership management systems (DMS), CRM software, and scheduling tools is typically required. Excellent communication, problem-solving ability, and a positive attitude are standout soft skills in this role. These skills ensure customer satisfaction, efficient operations, and the development of long-term client relationships crucial for dealership success.

What is the difference between Dealership Customer Service vs Service Advisor?

AspectDealership Customer ServiceService Advisor
CredentialsHigh school diploma or equivalent; some certificationsHigh school diploma; automotive service certifications often preferred
Work EnvironmentDealerships, customer service desksService bays, repair shops, dealerships
Employer & IndustryAutomotive dealerships, retailAutomotive service departments, dealerships
Primary RoleAssist customers, handle inquiries, schedule appointmentsCommunicate repair needs, explain services, upsell repairs

Dealership Customer Service representatives focus on customer interactions and appointment scheduling, while Service Advisors handle technical explanations and repair recommendations. Both roles are essential in automotive dealerships but differ in technical involvement and responsibilities.

How can I work at a dealership customer service with no experience?

Dealership customer service roles often accept candidates with little or no experience, focusing on strong communication skills, a friendly attitude, and a willingness to learn. Entry-level positions may provide on-the-job training, and having basic computer skills or familiarity with dealership software can be helpful. Certifications are not typically required but can improve prospects for advancement.

What is a dealership customer service manager at a dealership?

A dealership customer service manager oversees the customer service department at a dealership, ensuring customer satisfaction and resolving issues related to vehicle sales, service, and repairs. They coordinate staff, handle customer complaints, and work to improve service processes, often using customer relationship management (CRM) tools. Strong communication, leadership skills, and knowledge of automotive services are essential for this role.

What are popular job titles related to Dealership Customer Service jobs in Texas?

For Dealership Customer Service jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Dealership Customer Service jobs in Texas look for?

The top searched job categories for Dealership Customer Service jobs in Texas are:

What cities in Texas are hiring for Dealership Customer Service jobs?

Cities in Texas with the most Dealership Customer Service job openings:

Dealership Customer Service jobs near you
Infographic showing various Dealership Customer Service job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

CUSTOMER SERVICE REPRESENTATIVE

Charlie Clark Auto Group

El Paso, TX • On-site

$14.75 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

CUSTOMER SERVICE REPRESENTATIVE
The Brain Department Coordinator (CSR) serves as the first point of contact for customers and plays a key role in ensuring a seamless and positive dealership experience. This role involves greeting and assisting customers, coordinating shuttle services, providing timely updates, managing vehicle readiness, and supporting communication between departments. The Coordinator ensures all customers are supported efficiently, professionally, and in alignment with the dealership's customer service standards.
Core Responsibilities:
  1. Customer Greeting & First Contact
    • Greet every customer in a friendly, professional manner upon arrival at the dealership.
    • Ensure all guests feel welcomed and attended to immediately.
    • Maintain a positive and helpful presence in the service area.
  2. Shuttle Coordination
    • Schedule shuttle drop-offs and pick-ups for service customers.
    • Maintain an accurate shuttle list and follow up with customers waiting for shuttle service.
    • Communicate with shuttle drivers to ensure efficient and timely transport.
  3. Customer Updates
    • Provide hourly updates to customers waiting for their vehicles in the service department.
    • Inform customers of any delays, status changes, or estimated wait times.
    • Follow up regularly until the customer's vehicle is ready for pickup.
  4. Car Wash & Vehicle Readiness
    • Follow up with service advisors and monitor the car wash times and communicate estimated completion times to customers.
    • Collaborate with wash and service teams to streamline delivery readiness.
  5. Sales Coordination for Orphan Customers
    • Identify customers without an assigned sales representative ("orphan customers").
    • Promptly assign and introduce them to an available salesperson.
    • Share relevant customer information with the sales team to ensure a smooth transition and support the sales process

6.General Communication & Coordination
    • Maintain open communication between service, sales, porters, and shuttle teams.
    • Proactively manage customer needs and ensure all team members are informed.
    • Represent the dealership's customer service standards at all times.
    • Assits in keeping manuals, wheel locks, and keys in order
    • Completes delivery process after a sale
    • Follows up with customers over the phone for plates and registration

Requirements:
  • Bilingual in Spanish
  • Strong communication and interpersonal skills
  • Prior experience in customer service (auto industry is a plus)
  • Comfortable with computers, scheduling software, and multitasking

Education/Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for advancement
  • Paid time off
  • Vision insurance

About Us:
At Charlie Clark Auto Group, (AMARU), we lead with LOVE in everything we do, towards our people, our community, our family, and our faith. Rooted in the enduring values and legacy of Charles and Dorothy Clark, Maricruz Aurora Aguirre, Nana, and those who paved the way before us, LOVE is the driving force behind everything we do. Join us and be part of our ORALÉ TEAM!

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