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Dealership Customer Service Jobs (NOW HIRING)

DealerFLEX

Dealership Customer Greeter

Cherry Hill, NJ · On-site

$15.49 - $16.49/hr

DealerFLEX is looking for a friendly and professional Dealership Customer Service Associate to create a welcoming experience at a premier automotive dealership in Cherry Hill, NJ. If you have a ...

DealerFLEX

Dealership Courtesy Driver

Mount Laurel, NJ · On-site

$15.49 - $16.49/hr

This role is perfect for individuals who enjoy driving, have great attention to detail, and prioritize customer service and safety. As a Dealership Customer Courtesy Driver, you will be responsible ...

DealerFLEX

Dealership Courtesy Driver

Englewood, NJ · On-site

$15.49 - $16.49/hr

This role is perfect for individuals who enjoy driving, have great attention to detail, and prioritize customer service and safety. As a Dealership Customer Shuttle Driver, you will be responsible ...

DealerFLEX

Dealership Courtesy Driver

Philadelphia, PA · On-site

DealerFLEX is looking for a service-oriented and reliable Dealership Customer Pick-up & Delivery Driver to join our team, assisting with vehicle transportation for a top automotive dealership in Fort ...

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Dealership Customer Service information

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How much do dealership customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for dealership customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a dealership customer service representative?

A Dealership Customer Service representative is a professional who works at an automotive dealership and serves as a primary point of contact for customers. Their responsibilities typically include answering customer inquiries, scheduling service appointments, assisting with vehicle sales or service processes, resolving complaints, and ensuring customer satisfaction throughout their experience at the dealership. They play a crucial role in maintaining positive relationships with customers and supporting the dealership’s reputation. Excellent communication, problem-solving, and organizational skills are essential for this role.

How does a dealership customer service representative typically interact with other departments to resolve customer issues?

Dealership Customer Service representatives frequently collaborate with departments such as sales, service, and finance to address customer concerns efficiently. For example, if a customer has a question about a vehicle repair, the representative will coordinate directly with the service team to gather accurate information and provide updates. This role often acts as a liaison, ensuring clear communication and prompt resolution for customers, which requires strong teamwork and multitasking skills. Regular cross-department meetings and shared digital platforms are commonly used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a dealership customer service representative, and why are they important?

To thrive as a Dealership Customer Service representative, you need strong customer service skills, automotive industry knowledge, and at least a high school diploma or relevant experience. Familiarity with dealership management systems (DMS), CRM software, and scheduling tools is typically required. Excellent communication, problem-solving ability, and a positive attitude are standout soft skills in this role. These skills ensure customer satisfaction, efficient operations, and the development of long-term client relationships crucial for dealership success.

What is the difference between Dealership Customer Service vs Service Advisor?

AspectDealership Customer ServiceService Advisor
CredentialsHigh school diploma or equivalent; some certificationsHigh school diploma; automotive service certifications often preferred
Work EnvironmentDealerships, customer service desksService bays, repair shops, dealerships
Employer & IndustryAutomotive dealerships, retailAutomotive service departments, dealerships
Primary RoleAssist customers, handle inquiries, schedule appointmentsCommunicate repair needs, explain services, upsell repairs

Dealership Customer Service representatives focus on customer interactions and appointment scheduling, while Service Advisors handle technical explanations and repair recommendations. Both roles are essential in automotive dealerships but differ in technical involvement and responsibilities.

How can I work at a dealership customer service with no experience?

Dealership customer service roles often accept candidates with little or no experience, focusing on strong communication skills, a friendly attitude, and a willingness to learn. Entry-level positions may provide on-the-job training, and having basic computer skills or familiarity with dealership software can be helpful. Certifications are not typically required but can improve prospects for advancement.

What is a dealership customer service manager at a dealership?

A dealership customer service manager oversees the customer service department at a dealership, ensuring customer satisfaction and resolving issues related to vehicle sales, service, and repairs. They coordinate staff, handle customer complaints, and work to improve service processes, often using customer relationship management (CRM) tools. Strong communication, leadership skills, and knowledge of automotive services are essential for this role.
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What cities are hiring for Dealership Customer Service jobs?

Cities with the most Dealership Customer Service job openings:

What states have the most Dealership Customer Service jobs?

States with the most job openings for Dealership Customer Service jobs include:

What job categories do people searching Dealership Customer Service jobs look for?

The top searched job categories for Dealership Customer Service jobs are:

Dealership Customer Service jobs near you
Infographic showing various Dealership Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Dealership Customer Service Associate

DealerFLEX

Marlton, NJ • On-site

$15.49 - $16.49/hr

Full-time

Medical, Retirement

Re-posted 8 hours ago

Job description

Join Our Team! DealerFLEX is looking for a friendly and professional Customer Service Associate to create a welcoming experience for customers at a premier automotive dealership in Marlton, NJ. If you have a passion for customer service and enjoy working in a fast-paced environment, this role is for you!
Why DealerFLEX?
  • Career Growth - We believe in developing our employees and providing opportunities for advancement.
  • Competitive Pay & Benefits - Full-time positions include health insurance and eligibility for our 401(k) plan after one year.
  • Dynamic Work Environment - Be part of a team that values professionalism, service excellence, and teamwork.
As Dealership Service Greeter, you will be the first point of contact for customers, ensuring they receive a warm welcome and prompt assistance. You'll help maintain an organized vehicle flow and support the dealership's customer experience goals.
Key Responsibilities:
  • Welcome every guest with a professional and friendly demeanor
  • Assist customers by opening doors and offering help with packages or umbrellas
  • Safely park and retrieve vehicles while following all dealership and safety guidelines
  • Maintain a clean and hazard-free work area
  • Adhere to company safety protocols, including the ThinkSafe program
  • Properly handle keys, valet tickets, and dealership property
  • Arrive on time, in uniform, and ready to provide outstanding service
Qualifications:
  • High school diploma or equivalent
  • Must be 18 years or older (as required by insurance policies)
  • Valid driver's license with a clean driving record
  • Strong communication skills and attention to detail
  • Professional appearance and positive attitude
Physical Requirements:
  • Ability to stand, walk, and run for extended periods
  • Ability to bend, crouch, and enter/exit vehicles multiple times per shift
  • Lift and push up to 25 pounds as needed
  • Maintain focus and awareness in a fast-paced environment
Work Environment:
  • Work will take place in both indoor and outdoor settings
  • Exposure to varying weather conditions, including heat, cold, rain, and wind
If you're looking for an opportunity with a company that values growth, teamwork, and service excellence, apply today!
DealerFLEX is the complete automotive dealer solution, providing full-service staffing for service drives, valet, detail, wash, parts routes, pickup & delivery, and fleet operations.

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